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Tim F
Customer Reviews for Great Lakes Feed & Supply LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was old and a little rickety, but thats understandable, its a rental. My one concern though was I noticed one tire was a relatively new carlisle trailer tire, and the other was a very very old trailer tire that is probably well expired considering it hasnt been made since before I was born. It was exhibiting some dry cracking. The newer tire had ~45PSI, the older tire had ~28PSI as I checked when I got home. Thankfully, I was pulling this trailer empty at the time - the tires BOTH have a recommended inflation pressure (weight rating) @ 65PSI. I filled them to about 60 but by the next morning the older tire was down to about 50, telling me it had a slow leak. One of the hubs/spindles showed signs of puking a little grease onto the wheel, but with old seals on these I don't think that's too unusual so long as they are regularly greased. Other than that, the trip went well and the people I dealt with were kind.
Michael WIt’s not so much the location as it is the process that Uhaul makes these guys and the customer go through. I get probably 4-5 emails with one rental, the guy has to do it all through his phone-there’s no computer exclusive to the process plus my info is never saved so every time I need a trailer I have to start from scratch. U make it almost not worth doing it. I think I’ll just buy my own dam trailer!
Jarred SAll was well!
Karen CDropped off while the business was closed. No issues with the drop off
Stephen MWill always rent from Great Lakes Feed and Supply LLC. They are always very friendly and give great service to their customers
Wayne KThe truck’s battery died and needed jump started about 3 different times during the 24hrs we rented it.
Brittany FParking instructions were a little unclear but was not an issue.
Jacob HVery good people to deal with.
Robert SBest UHaul location I have ever used! Very friendly people and always willing to meet my needs!!!
Michael SBest ever-exceptional and humorous!
Susan Onot really trailer worked just fine
David MHave trucks in good running shape. Charge them for the time they actually use the Truck.
Karen RUhaul web site was not accurate compared to inventory at pickup location. I called location and they had what I needed in stock
Joseph WDisappointed to discover at turn in that the mileage included for a one-way trip did not include the militate to return the vehicle to this CLOSEST U-haul facility. Should have been advised of this when the reservation was made. Cost me an addition $40 that I was forced to pay since the attendant did not have the authority to wave this cost.
Don MGreat customer service!
KIMBERLEY ANothing
Michael VRyan was so kind and helpful!
Sarah PI can't think of anything you could do better! Great customer service upon pick up and easy/convenient return! You ALL are appreciated!
connie tCar hauler was rock solid. No bucking or weaving. One of best trailers I've towed
Brian TThey were very helpful.
GREGORY HI have always had a great experiance with this location.
Michael NExcellent service
Kathleen TGreat location, the owners are super helpful
Jeremy SEasy pick up and great service!
Tracey OCheck engine light came on shortly after I picked it up, but got the job done though
kelli bDuring the big rain storm we had some water did get in up by the cab of the truck
Peter BWorking with Ryan was also positive business relationship. We found Ryan to be polite and helpful in answering questions and helping us navigate through any questions or problems we may have had. Ryan has a clean business that we will visit in the future for supplies.
Victor SI would and will rent U-Haul equipment from this facility again !! Great people that spend the time to also help you out / answer any and all questions
Michael BAll good!
Joan WWe did a night time drop off after hours. No problems.
Eric LRose, was very courteous and helpful. Excellent person to deal with.
Phillip HI was impressed - individual handling the transaction and making sure the trailer was hooked up appropriately was very efficient, communicated well, and got me on my way quickly
Kenneth SFriendly and helpful
Michael VMet me at the door, friendly and very easy in and out area
Michael QThe quality of help was superior to all others I have used.
Dan BThe person running the place was wonderful and very helpful! I think her name was Jessica!
John SGreat customer service.
Gordon TNot a thing
Kenneth GTop notch
Clint CVery nice people
Debbie MVery friendly and up on technology
jay cThank you for your help and service.
Durango RExcellent service!!!
Steven LEfficient and caring!
PAUL BPicked this up on Sunday of Memorial Day weekend. The owner saw me and swung into the store and helped me though the process. Great service. Thanks
Jason GWow - the kids are so excited about the move to Michigan. The kids think that Michigan is a different planet. The Ice cream and balloons was so amazing !! Such nice folks here !!!!
WILLIAM HVery friendly and helpful. I will definitely use them again.
Amy PMore nice and polite people!
Dena A