everything was fine from the newberry pick up but when i dropped it off at agawa rentals i got charged an additional $95 confused on why
SKYE M
Great Lakes Feed & Supply LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newberry, MI 49868
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Ryan did an excellent job of helping disconnect trailer up on return. Very personable. Good location to drop the trailer. I would rent one from this Michigan location in the future.
JACK EThe personnel that I spoke to was very friendly. Overall I did have a good experience here, but the lot was very muddy/icy due to weather, so perhaps just some gravel being added to the lot would be helpful. I would imagine vehicles without 4 wheel drive could've gotten stuck under the conditions.
MICHAEL AKudos.
DUSHYANT PWOW where to start and whose dropping the ball is any man's guess!!! I made a reservation ONLINE for a covered trailer. Three days before we are suppose to pick it up we get a call saying the trailer is not available and the nearest one is an hour away. Then WHY MAKE A RESERVATION!?!! If its not available or not going to be available YOUR WEBSITE SHOULD REFLECT THAT!! So we need that trailer, as my husband is calling to see about picking it up an hour away and dropping it off at our PREFERRED drop off, my step-dad is at our preferred drop spot getting a trailer for himself. And he asks the man at the counter if they have our trailer there and he says YES ITS HERE. ARE YOU KIDDING ME? So here we are getting calls saying its not available and its sitting at our PREFERRED spot all along. Your communication skills are TERRIBLE!! I don't know whose dropping the ball or why you even have a website to set up reservations if your personnel are calling individuals and telling them sorry for your luck. We live in a rural area, the next U-Haul place is not around the corner. My advice would be to call the preferred U-Haul pick-up place directly cause "CORPORATE" doesn't know what thery're doing. If it had not been for my step-dad stopping in that day and asking about that trailer we would have been driving an hour in the wrong direction to get a trailer that was sitting in the lot at our PREFERRED spot.
CHRISTOPHER J