When I dropped off the truck, the cashier just took my keys and didn,t bother to check me in. Then I was charged a $25 cleaning fee even though I returned the truck with more gas then that was indicated on my pick up doc. Looks like I was scammed since I wasn't allowed see the dirt that had to be cleaned.
FRANCISENNIS LEE F.
Customer Reviews for Great Stops #7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needs a better system for checking equipment in and out.
Lester L.Close it dow
Amanda T.The location was fine, but I was supposed to rent in Durham, not Greensboro, and was told at the last minute I had to change pickup location. The pickup spot had no blankets, which I'd reserved, and very few boxes.
Kathryn B.No employee present for pick up but still worked out as they were able to talk the gas station attendant through the process over telephone
Darrin J.The location was fine. The employee behind the desk of this location sure had an attitude when I tried to return it. She was just the convenience store worker. The uHaul person had to be called. It would not stop me from using this location. It may have just been a bad day for this girl.
Eric S.I had reserved a 2 day rental from Greensboro to Asheville. What I got was a 1 day, local rental for Greensboro. I tried to explain to the person checking me in, but she didn't listen. I ended up having to call reservations and get them to change it...
John G.My refund you took my MONEY before I even had the keys why do I HAVE to CALL to inquire about my refund 24 or 48 hours after my contract. ? Still waiting for my refund
Dave H.Everything was fine!!!
Martin W.The person to rent out the uhaul was not at the store. I had to give credit card information and my DL information to an unknown person over the phone using the store associates cell phone. There was no 10' truck available and no dolly available (both of which were guaranteed). The emailed contract that didn't arrive to me until after I left with the truck stated the gas tank was full. It was NOT. The gas gauge was at less than half a tank. No one did a walk around with me of the vehicle and there was significant damage to the top of the truck, which I took a picture of to ensure I wouldn't be charged for it.
Lisa A.Didnt have my truck size
Malcolm F.You could have had the vehicle I rented at the place I rented it from! Had to go 20 miles out of my way, on a tight schedule, to pick up the truck from a place in another city. I called the dealer I wanted to rent from but your company sent me on a wild goose chase instead. I also was not alerted to this change until the day of pickup on my way from out of town.
TIMOTHY B.Not sure if it was a fast turn around so I could get it but the cab and windows still a little dirty from last customer. It ran great and as far as the operation of the truck I had no problems on trip. I would use this location to pick up truck again. The employees at this location were very helpful and informed me of everything I needed just need a little more attention on cleaning trucks
Perry H.This gas station was in the getto. The person inside tried to help me but couldn't. She looked up my rental and said it had someone else's name on it. When she asked someone else what to do they said (with an attitude) I couldn't return the truck and the person in the information she was looking at (whom I have never met in my life) had to return it even though I showed her on my phone my name was associated with the rental. I wound up returning it on my phone and gave the key to the girl behind the counter. I hope that the employees there are competen enough to keep up with the keys. The girl helping me asked me to move the truck to where the other trucks were but there weren't any other trucks there. So I just moved it across the parking lot. I hope they don't screw something up after I returnd the truck and it comes back to bite me.
Timothy L.The clerk was not friendly. She did not check the truck in on time!
Carmen R.Use this location. In spite of a busy location all the employees were very efficient, polite and great to work with.
Sue M.Entering from the U-haul parking lot, there were no signs outside showing which door to enter to go to the U-haul desk. I entered the laundromat thinking it was the main door as it is the door facing the u-haul parking lot. Had to go back outside and find the real entrance door. When I was inside the U-haul counter was dark and unlighted.
Robert C.Took more than 45 mins. to drop off and leave.
Doug F.Clerk was rude & not very interested in helping us. I asked about locking the back & she had no idea. Slammed the dolly in the truck. Back was dirty & truck was out of alignment & had way too much play in steering wheel
Darla C.Hire better More experience store associates
Isaiah D.I have rented from Uhaul for years never had an issue.I think it's this location I used thats unprofessional. The uhaul was dirty and smelled.I had to clean it out before loading my things.I can't say I won't use Uhaul again but the location is a no for me. I plan to also post a Google review today.Location East Market St Greensboro NC.
Shawnia H.Someone let the customer before me leave without checking the truck. So I had to wait until they cleaned it out before I could use it. Then after I called customer service to ask about rate changes they inform me about the rate changes that should have been stated in the beginning.
Antoinette W.All of the fees was not told to me and no one there knew what they were doing
Slena J.I called to tell them the return time was wrong and the person hung up on me. The hitch was broke and the light harness kept blew fuses in my truck because it was ripped and kept touching metal.
Kabrera M.Update your computers at your locations. The young lady did everything she could and still had to call the main office at arrival and departure because the computer was not processing it correctly.
Wanda W.Clearer instructions on how to access keys before the store has opened.
Jessica T.I was not given a receipt based on my trip and mileage.
Sabrina P.I was the only customer at the time of check-out but I had to wait almost 45 minutes because the truck had not been correctly checked in the night before. This seemed WAY too long. The truck storage area had dirt in it that needed to be swept out before I could use it.
Edward H.Store needs to be more knowledge about uhaul. We were given different prices and my card was charged the wrong prices. Definitely won't be using this location again.
Jackie M.I flew to Greensboro to buy a car/parts located 40 min west of the airport and haul it back to Boston, so I requested pick up at the Piedmont Airport location. When U-Haul called me with this pick up location, I mentioned my preference but was told "that's where the equipment was dropped off". So I had to rent a taxi to this location, which was 20 min farther east from where the car was, costing me extra in cab fare, gas, mileage, and time. Is there no way to get equipment to requested locations?
Curt W.Train the people handling uhaul in location and make sure they understand the process. Pick up was a DISASTER even with me completely online. Based off of my 1 experience, I wouldn't recommend this location solely based off the lack of knowledge. I was on a time restraint and their need to call different ppl to verify procedures was inefficient.
Dexter M.Waiting 1 hour for attendant 2 get things in order
Pamela R.Truck was not clean. Evidenxe of dried mud on inner doir and floor in cab
Mark A.It took over 35 minutes to simply return/check out Uhaul. The location was not clean. The lady meant well but had to call for assistance to electronically check me out. The Asheville experience was very good. Greensboro very disappointing.
Grace Q.Have more people working instead of one associate. Reserved the truck for 12 noon, wasn't even spoken too until 12:45. Didn't leave with the truck until 1hr 30 mins after my reserved time. Unacceptable
Alex S.Pleasant location. Only thing in the young ladies working there need a dolly to help them with them move the trailers.
William H.