Customer Reviews for Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)

Rating:

3.0

I paid for 2 dolly's and 2 dozen blankets and none of them were there. Passenger seat belt didn't work which is not safe. Drink holder was broke. The employee that was there was not helpful and was rude.

Rating:

4.0

The man was helpful but the computer system was not cooperating! Totally not his fault!Everything worked out fine.

Rating:

2.0

There was way too much traffic on site, very difficult to navigate.

Rating:

5.0

Great location with friendly service.

Rating:

1.0

I had a thoroughly disappointing experience at this U-Haul location, both during pickup and drop-off. The attendant lacked basic customer service skills and made the interaction unpleasant. Furthermore, he smoked inside the office, creating a thick, overwhelming cloud of cigarette smoke that posed health concerns for me. Additionally, an unleashed dog roamed the office, freely interacting with customers, which I found unprofessional and unsanitary. Due to these issues, I will not be returning to this location again.

Rating:

2.0

Equipment was clean enough but not detailed, depends on whose standards. Had crumbs in the tray under radio and had a scraps in the back when I picked it up. I cleaned that out before returning the truck. Tires looked worn. I reserved a hand truck and did not get one at pick up, thought it was in the back but found none once I was ready to load the next day. It somehow dropped off the reservation list or was just omitted at pick up, not sure. Truck did not come with a lock, I had to buy one.

Rating:

5.0

Great service.

Rating:

3.0

The U-Haul truck was great. The customer service not so great. The person assisting was was gruff and seemed very frustrated that they had to help us at all.

Rating:

3.0

This was not the original location! I arrived at the location I booked to be sent 30 minutes out of the way to pickup (and return). Is the equipment not guaranteed to be a the place if the reservation is booked online prior to pickup?

Rating:

2.0

The guy working the counter has no customer service skills.pretty rude in my opinion

Rating:

1.0

1) I paid for a dolly, did not get one. 2) the truck was not clean prior to our use, there was a lot of dirt and wood (2 by 4) chunks all over the back of the truck. 3) the ramp to the truck was broken prior to our use and my husband had to crawl completely under the truck to put it back in place for travel. 4) the gentleman in the office was quite rude. We were the first customers of the day (8:30am) and came in cheerful to be greeted by a grouch with an attitude.

Rating:

1.0

The bearded man running the place was the least friendly and biggest *** I’ve ever met, I will never let U-Haul redirect my pickup to this location again, I will go elsewhere.

Rating:

1.0

Same as above

Rating:

1.0

Rude owner. I’ve rented multiple times from this place. Always rude for no reason. I walk in having a GREAT day and somehow I leave having a bad day. There’s always something inside the trailer I’m renting not even pertaining to the trailer. This time it was lawnmower blades. Last time it was 30+ moving blankets. I’ll go across town to rent than rent from this place!!!

Rating:

1.0

Truck was boxed in when I arrived, inside was soaked with water. The one worker was rude, yelling at people to close the door because he had a dog loose in the lobby. Parking was no on site for vehicles left during truck use.

Rating:

1.0

Dirty, smelly, did not have all my equipment.

Rating:

4.0

Good location, staff is very friendly.

Rating:

1.0

The "employee" was rude and used profanity while talking to me.

Rating:

2.0

Cab was very dirty. Owner refused to help me with the app process or even open the door and talk because I was there 4 minutes before the “open time”

Rating:

3.0

It was after hours and it was a key drop off. There was no person

Rating:

4.0

Give them more room in the lot. Very tight and crowded to maneuver in, no room to park. Contact man was very pleasant and knowledgeable

Rating:

5.0

Easy after hours pick up and return.

Rating:

5.0

The man that works there is a very nice and considerate man.

Rating:

2.0

Customer service was poor. Attitude of agent was below average. Items ordered were not available with no advance warning. I will say, returning was simple.

Rating:

1.0

Chris, who worked at the front desk, was unpleasant to work with. His tone was immediately condescending when I entered the retail shop. He appeared to be bothered immediately when I told him I would be leaving my personal vehicle on site while I rented the van. He barked orders at me to "park in front of the skid loader". He was also unhelpful and asked me to complete the entire check-in process online. When I rented a 15-foot truck from the UHaul rental location at 2622 US 31 S, Greenwood, IN 46143 the week earlier, the young lady at the desk did the check-in process for me. However, Chris could not be bothered otherwise and said that my only option was to do the entire check-in process online myself. The retail shop and the van I rented all had a incredibly unpleasant odor, which was a combination of cigarette smoke and pet odor. In addition, Chris's physical appearance was also unpleasant. He was very unkempt, and had an untidy and disheveled appearance. He also had a very small dog in the shop with him, which he picked up and allowed the dog to lick the side of his face in front of me. Chris was the epitome of poor customer service. He has been the worst customer service representative I have encountered in many years! I have already told several friends, co-workers, and family members how rude and unpleasant Chris is at the UHAUL rental location specifically at 1694 E. Main Street in Greenwood. I will continue to tell as many people to avoid Chris and that UHAUL rental location. I believe Chris should be immediately terminated for his rude demeaner, a complete lack of customer service skills, and a complete lack of proper hygiene for both him and his dog.

Rating:

2.0

When we returned the truck the lot was really full. I tried doing the info on the text they sent me to do to return the truck. Evidently I did not do it correctly and they charged my 20.00. The truck was there that night and before they got there in the morning. My husband left in phone in the truck. We could not get anyone to answer the phone. I went there in the morning and was able to get the phone. We left a note in the box. The truck was at half full when we got it. I guess we should of took a picture. We thought we put extra but was charged 7 gallons of fuel. It is easier to fill it up.

Rating:

5.0

Great service 👍😊

Rating:

1.0

Worst location Rep I have dealt with at UHaul. Abrupt, angry, and militant personality. Won't leave the comfort of his very dirty sales office for anything on the front end or back end of the rental. More concerned about his puppy dog which runs free in the showroom than customers. Doesn't maintain posted office hours (showed up 45 min before posted closing time the day before and he was closed). Would not go with me to close out rental at return to verify mileage, condition, and gas level.

Rating:

1.0

Employee wasn’t very helpful

Rating:

2.0

The building was tucked off. The truck I had felt like was going to fall apart, when you exceeded past 60.

Rating:

1.0

Very rude will never go there again. I will give it a zero star if I could.

Rating:

4.0

Great eopme

Rating:

1.0

The location was very dirty and not kept up well at all. The box truck I rented was dirty and really should be taken out of service. It had a ripped roof liner, and the engine made many noises it shouldn't have been making. I will never rent from this location again.

Rating:

3.0

Gas was recorded at a higher point than when I picked it up. Building was musty, location was not great. The guy working was nice though

Rating:

3.0

Didn’t talk with any staff. But they maybe have a food truck business after hours? The parking lot was small

Rating:

1.0

The truck was dirty and had old blankets and a dolly just laying in the back. The pick up site was dusty, nasty and smelled like someone smokes 3 packets a day in a 15x15 room.

Rating:

1.0

I got charged the $20 after hours fee because the stupid app checkin wasn’t working. Real shitty company

Rating:

1.0

Guy was Snappy, had unclear directions. I did not understand that my trailer had to be dropped off at that exact location, that was not clearly displayed or communicated anywhere, and it cost me 3x the cost of the original rental. The place smelled bad, the guy had an ashtray and smoked inside, and his dog was in there. The aggressive unpleasant attitude the guy came at me with made it a chore, and in retrospect I'm angry at him for his attitude and lack of critical information, and mad at myself for not asserting myself and arguing it out of the crotchety old man. I'll never use haul again. 200$ in fees for an 89$ rental because I dropped the trailer off at a location 30 minutes away is highway robbery.

Rating:

2.0

Fix the brakes and the vehicles shocks. It was an awful ride bouncing up and down non stop. When calling to report it nothing could be done except have roadside assistance come look at the vehicle. As if I want to have the move delayed.

Rating:

1.0

Guy at the front desk is rude as heck smells like a$$ I won’t ever going back there again. Doesn’t treat the trails good i’m surprised the tongue of the trailers ain’t bent the way they throw them around.

Rating:

1.0

Front desk guy is not nice. When asking question he gets very irritated.

Rating:

4.0

Used the contactless check in and was a great experience. Easy instructions to get in and out.

Rating:

3.0

Needs cleaned up inside a bit

Rating:

1.0

Verify conditions before making available the trucks. My truck didn't have a full tank but the contract page said it was. The guy at the desk didn't care about my concern.

Rating:

1.0

We started out with a 1/4 tank of gas and we refueled to that and when we returned the truck we were charged a $30 fee and $14. For two more gallons of gas. Then I was charged for furniture pads 5@ $5. a piece that I never ordered and were not in the truck. I also ordered two furniture dollies and was never told they didn’t have them. I will never use U-haul again unless these charges are taken off

Rating:

2.0

Front desk guy was not pleased to have customer at all.

Rating:

1.0

Office is filthy & a grey pall of smoke hanging in the air. The man behind the counter was rude and snide from the first sentence to the last. The trailer had to be cleaned out due to the disposable styrofoam food containers littering the inside. The only enjoyable thing about the experience was the sweet little dog curled up in the corner.

Rating:

3.0

Everything was fine

Rating:

2.0

Be more friendly ! Even if we are black ! All money is green .. not a warm place to come spend your money !!! I said thanks even though he didn’t care to wait on me but hey 🥴 they need us to stay open

Rating:

3.0

$19.99 rental turned into $123!!! The washer fluid didn’t work and counter guy didn’t care.

Rating:

1.0

Building reeked of cigarette smoke which in highly allergic to and got sick after entering.

Rating:

3.0

I think I might have left my garage remote in the vehicle.

Rating:

5.0

Location is great but I declined safe trip coverage on my online reservation but was charged anyway. I hate using your online reservations. EVERY time I’ve used it, there were errors of some kind. This is unacceptable & has nothing to do with the locations.

Rating:

5.0

Fast service

Rating:

1.0

It was not clear on website that ramps are not included on 10’ trucks, which was the reason I rented in the first place. I stopped back by center to inquire about it and was treated rudely and offered no alternative.