App was giving problems at pickup. Owner was not too friendly. Turning it in Filled it up with gas but was charged $18. Went inside and owner was frustrated with two customers, so left . Paid 18 on app, wrote note disputing charge and we never received any after action.Brian D.
Customer Reviews for Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent we worked with was extremely rude & unprofessional never again will I be backWILLIAM W.
Customer did not leave a comment.BRITT S.
Customer did not leave a comment.Tamyia G.
More focus on the customer.STEVEN J.
Customer did not leave a comment.DILBAG S.
It appeared to be a temporary location for service because it was very small,but the service was excellentRichard H.
Customer did not leave a comment.AUTUMN B.
Clean up the area.Linda B.
During my visit to the U-Haul dealer named Greenwood South And Uhaul dealer, the owner was insulting and treating like a trash his employee . The employee (She) was always well behaved and trying to continue servicing because there was other clients. As my knowledge, must of the employee left the store due to his actitud.BRIZAIDA M.
Dealership was great to work with. Customer service from Uhaul was non-existance at best! Roadside service is a joke. Better call your own roadside service.Thomas K.
Customer did not leave a comment.WILLIAM B.
All was greatROBERT D.
Staff was very rudeWilhelm D.
have worked with them before! and would choose them again! thank youELIZABETH S.
Customer did not leave a comment.JOHN P.
Manager seemed bothered by having a customerGene H.
Customer did not leave a comment.Julie M.
This is our second time at this location. Customer service is severely lacking. We reserved moving blankets and furniture dolly a week in advance, but were told at pick-up that neither were available. It feels like you are inconveniencing the business by showing up. The business owner complained about having too many trucks. I would not return to this location.MARK G.
Always easy to deal with.Jeff S.
It would be nice to receive military discounts for the individuals that serviced this great country.ERIC B.
you switched my location, drove there and they had nothing switched to another location. spent my gas an hour off sch3edule and this weekend have to finish ming boxes with a toyota corrola r3efundmy money asapMITCHELL H.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.JULIA M.
Customer did not leave a comment.MATHEW O.
Customer did not leave a comment.ERIK B.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.DOUGLAS F.
Customer did not leave a comment.jose R.
Find someone with a better attitude. Not friendly and Was telling me what I was going too get and I was to accept it or leave. I will never recommend uhaul in greenwood ever again. If this is how you treat your customers well I will find a better place to move my stuff.James G.
Better training and overview how to use the equipment. Just hooked it up and left me.EDWARD H.
Customer did not leave a comment.ANDREW J.
Customer did not leave a comment.RUTH M.
Truck was in bad shape: back door could not open. Had hard time loading and unloading, driver door wouldn't lock and unlock, rear view mirror wouldn't adjust. Truck was dirty and smelling cigarette . Right side of truck was accident damaged.GIBSON M.
The U-Haul representative had to assist me backing my rv in place with the trailerJames C.
Keto Chris. Chris went above and beyond for me and for that, I will always come to this location for U-Haul services even if it's out of the way (it was). Thank you Chris (I hope I remembered your name correctly), I appreciate you so much and keep representing the company the way you did for me.KIMBERLEY C.
Customer did not leave a comment.Darla L.
Make sure that the trucks are up to standard for others to useâ€¼ï¸ And then private location that trucks are being picked up @ are not so friendly and they are not professionalJANIE M.
Customer did not leave a comment.John G.
Customer did not leave a comment.Bonnie J.
Customer did not leave a comment.Barry M.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.DENNIS F.
Customer did not leave a comment.JANE B.
The email I received after reserving the trailer stated my preferred pick up location (U-Haul on E. Washington street, Indianapolis; I have the original saved as a screenshot). I arrived at the location on time 10am, they stated they did not have the trailer and sent me to another location, a 15 minute drive further (on Massachusetts street). I called the second location to inform them that we were on our way and was told they did not have a trailer on site. The 2nd/Massachusetts street location then told me they were sending my reservation to a U-Haul on Pendleton street, a third location; we re-routed and arrived at 11:15am. After standing in a lengthy service line, we were rather rudely informed that they too didn't have the trailer and were clueless why the second location sent us their way. The representative contacted customer service, for which they stated we would be credited $50, but they did have the appropriate trailer at two other locations, both of which were 15 miles further, an additional 25 minute drive time. We chose to travel south to a fourth location in Greenwood and arrived just after noon, over two hours after our scheduled pick up time and a half hour drive further than anticipated. The Greenwood location at which we picked up the trailer was satisfactory and the individual helped in removing our original hitch, etc. No complaints with his service. The whole ordeal was extremely frustrating, the majority of interactions unpleasant despite our patience and though the $50 credit was appreciated, we would have rather had the trailer and been on the road on our schedule.WESTIN ROBERT W.
when I dropped off guy there seemed to hate the worldâ€¦.pretty bad reps on both endsâ€¦.Joseph B.
Gentleman in the office acted like i was bothering him to return the truckKathy S.
Nothing. Everything went well. The customer service rep at the rental location was genuinely interested in helping me, and I appreciated that.ANTOLIN R.
The guy was a total jerk!!!!!!!WILLIAM M.
Customer did not leave a comment.Evan C.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.KAREN B.
The guy working the desk was the rudest and grumpiest guy I've ever worked with. Was waiting in line behind a gentleman that didn't understand the instructions on how to use a card machine and instead of helping him he just kept raising his voice louder and louder and clearly getting more and more frustrated. I was getting mad at the employee because he was just being a jerk for no reason at all. Of course I was next in line to do paper work and I asked if I could leave my car at the location and he snapped back â€œABSOLUTELY NOT!!!â€. A simple â€œno, sorry we don't allow cars to stay hereâ€ would of been fine but he insisted on being rude to both myself and the customer before me. The Uhaul helped great! A lot of cigarettes left in the back of the truck bed but I swept them out before I used it. Find someone who isn't going to be a dick to customers for no reason at all. It's his job to help us and if he is that miserable there then he should find a new jobAUSTIN N.
The selection was good, but the salesperson required a lot of patience to deal with.ASHLEY R.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.AMANDA L.
Customer did not leave a comment.Rickey W.
Van was dirty, not cleaned. It was also beeping for oil change and low tire pressure. Front desk person was also a bit rude.Abhinav T.
Customer did not leave a comment.TRUDY F.
I told the person of problems with the truck. He did not seem concerned.KATHRYN S.
The customer service Snowball provided was excellent. Will probably be back to work with them again.OWEN R.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.SUSAN F.
UHaul scheduling is the pits. A confirmation number means nothing. site was changed 40 miles from our home to pick up and an hour and a half after we had scheduled the pickup. Closest place to pick up a truck at the time we needed it was Ohio at least 2 hours away. We could not schedule for the size vehicle we wanted and needed. No rentals in our town for longer that 24 hours. overall lousy customer service.John B.
Customer did not leave a comment.Dave S.
Rented a pickup truck. Didn't expect much. Just needed to haul some items for an upcoming move. Interior of truck stunk and was dirty. I and others could not get the tail gate to lower. Had to climb in from the sides. The office person said they had that complaint from many persons renting this vehicle but didn't say a thing about it at the time I rented it. And of course it opened right up and worked perfectly when we went out to inspect it. Also the price was much more than I had hoped. I believe that you have priced me out of renting againMark W.
Truck wasn't sweeper out and wiper blades were torn on it. We order a dolly and was told he hadn't had any for a couple months. I found a utility dolly and roller in the back of the truck when I arrived at my location to load.Steven S.
Truck was dirty, Window seal was falling off front windshield causing road noise. The manager told us the truck had a 1/2 tank of gas then writes down 9/16 of a tank gas causing issues when we dropped off truck off in NCChad S.
Customer did not leave a comment.Jaslynn T.
At risk for parking a car at this location due to theft. This was not my preferred pickup location. I was given a larger vehicle due to availability issues and directed to this location.JEFFREY O.
Customer did not leave a comment.SHERRI C.
Customer did not leave a comment.Haley N.
Chris and staff were excellentEric G.
The appliance and renting was great. The clustered service was below par. Not bad, just not impressive.MARY C.
The interior of the enclosed 5x8 trailer smelled like an industrial chemical. Before loading it, I discovered an oily substance on the floor and walls of the trailer - which was what had the industrial odor. I had to use a plastic tarp to protect my items from the oily stuff. Had I not seen the substance, it might have damaged or destroyed my furniture. The man that processed my rental (I had checked-in on line) was just barely personable. He certainly didn't care about customer service. After the trailer was hooked up, he checked only my flashers. When I got the trailer home, I discovered the running lights weren't working, though the brake lights and signals were working. I eventually got the running lights connection to function. Why didn't the guy check the running lights when he checked flashers?? Also, when I left the facility the chains and the wiring harness were dragging the ground, but the guy didn't seem to care. Again, I "fixed" this on my own at home.Delisa W.
Customer did not leave a comment.BRAD F.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.JAMES W.
Truck was not properly maintained (location did not maintain proper coolant level) and resulted in it overheating and causing a significant delay in our moving day. Pick up location employee was rude and seemed put off that he had to do his job. After paperwork was done he said â€œyour truck is on the sideâ€ and walked away. Will definitely wont use this location ever again. Have rented from UHaul many times and this was by far the worst location I have usedMARK S.
They were making ground repairs so it was disheveled. The truck smelled strong of cigarettes, driver window controls didn't work and the tailgate was broke and wouldn't open. Customer service through the 800 number was horribleAlexandria L.
The truck was infested with roaches I had to get raid. The person that rented the truck to us was rude and lied and canceled my reservation and claimed he called me which he didn't. He was very rude.BRADLEY S.
I requested a dolly when I placed my order. This store didn't have one. The app should have told me that.JOHN R.
Customer did not leave a comment.PATRICK B.
CRIS WAS EXCELLENT.Irvin B.
The facility was fine and helpful. Its the contacting reservation / customer service that needs improvement. Was waiting 30 mins to get a representative on the phone to locate the equipment I needed. I was then sent to the facility in Greenwood to find out that the equipment I was sent for was damaged and marked out of service awaiting the part it needed. I then spent 20 minutes again waiting to get customer service who then told me that there was nothing they could do for me that the facility mgr would have to call trafdice department. So the mgr called and was able to secure me a discount of $50 dollars to compensate me for my inconvenience of having to keep the auto transport continually hooked to my tow vehicle as the jack crank was broken.BRUCE R.
Customer did not leave a comment.Garrett C.
Customer did not leave a comment.Jamie P.
Customer did not leave a comment.Zachary S.
Chris made the best out of the situation he was delt and still managed to be polite and deliver what I neededZachary S.
Customer did not leave a comment.Janita N.
Customer did not leave a comment.osman D.
Customer did not leave a comment.BRIAN T.
Staff was rude and the truck was quite dirtyPiper V.
Customer did not leave a comment.JARNAIL S.
Good customer serviceJACK N.
Friendlier staff. Clean the inside of the truck. Steering wheel and dash were dirty.Dustin S.
Customer did not leave a comment.TROY W.