I had a thoroughly disappointing experience at this U-Haul location, both during pickup and drop-off. The attendant lacked basic customer service skills and made the interaction unpleasant. Furthermore, he smoked inside the office, creating a thick, overwhelming cloud of cigarette smoke that posed health concerns for me. Additionally, an unleashed dog roamed the office, freely interacting with customers, which I found unprofessional and unsanitary. Due to these issues, I will not be returning to this location again.
SODIQ W
Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Equipment was clean enough but not detailed, depends on whose standards. Had crumbs in the tray under radio and had a scraps in the back when I picked it up. I cleaned that out before returning the truck. Tires looked worn. I reserved a hand truck and did not get one at pick up, thought it was in the back but found none once I was ready to load the next day. It somehow dropped off the reservation list or was just omitted at pick up, not sure. Truck did not come with a lock, I had to buy one.
CARLA MGreat service.
MIKAEL GThe U-Haul truck was great. The customer service not so great. The person assisting was was gruff and seemed very frustrated that they had to help us at all.
DAWN RThis was not the original location! I arrived at the location I booked to be sent 30 minutes out of the way to pickup (and return). Is the equipment not guaranteed to be a the place if the reservation is booked online prior to pickup?
MARK W