Customer Reviews for Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

I will NEVER rent from that place again!!!!! I ended up paying almost $80 for a 15 inch truck that was $29.95 with the $15 insurance, even though I took pictures of the mileage AND he falsified the gas on that filthy truck!! I was charged over $30 for falsified gas use that I didn’t use! He was rude and very snarky! The dog he had in there was more kind than he was! And It smelled of heavy cigarette smoke! The truck I had was just downright FILTHY!!! NEVER AGAIN!!!! I should’ve went where I always go, I was trying to stay close to home since it was only 4min from my home!

Rating:

2.0

Well first off I wasn’t even suppose to pick up here and got sent here making me late for meeting movers I hired to load stuff up. Second it smelled like an ashtray inside despite there being a no smoking sign.

Rating:

1.0

Very rude and unprofessional !

Rating:

2.0

Was charged $20 for dropping the truck off the evening before due. Used the key drop off and was charged $20. The office was filthy and the man running the store was rude and smoking a cigarette

Rating:

1.0

Tried calling this location the day before my rental three times and got a voicemail connected with a different phone number. I left a message but never got a call back. The location is worn down and smells so much like smoke that it almost takes your breath away. The gentleman that works there is quite rude. We had intended on leaving our car there so when we brought the truck back that afternoon we had a vehicle there, this actually was one of my questions I intended to ask on my unanswered call. He asked us if we were leaving a car and when I responded yes all I got was a no head shake from him and when he decided to speak finally he just said “nope, not here l, no room” seriously!?! I told him if he answered the phone I might have known this prior to. When we noticed the door said open until 5:30 I said the app said they were open until 4:30, I was given silence on that question from him. We asked if someone would be there when we returned it and he shrugged and said “I don’t know, depends on if the boss makes me stay”. Lastly my husband returned it at 4:00 same day of rental. The same man was there. My husband gave him the keys and asked if that was it and he said yes. The next morning I got a message saying my truck was due back in less than 30 minutes. So I called the store, no answer of course. I had to call the 1-800 number to get my resolution and receipt that it was returned. This location is so handy to my home, and we were moving our daughter to her college apartment but I will either drive elsewhere to rent a U-Haul or rent from another company in the future. I will tell anyone I encounter not to use this location. Oh, I almost forgot, the truck was so dirty inside and the radio was broken. I guess the bright side was the truck got her things to her place, thankfully

Rating:

3.0

I like the main UHAUL distribution center better. More room to park.

Rating:

1.0

The gentleman at the counter was not very kind or customer friendly. The place smelled like smoke and was unkempt. I would not go back to this location. He was rude and dismissive.

Rating:

2.0

Inside the building smells like a dirty ashtray.

Rating:

1.0

I got charged 3 separate times 123.78, 76, and 47.11!!! I will be filing a police report for fraud. The truck was filthy dirty. It barely ran& now I got scammed by this place, ya I don't think so.

Rating:

5.0

Nothing

Rating:

1.0

The guy who work there doesn’t fit the job for the community he is races and took doesn’t care the customer.

Rating:

1.0

When I picked up the truck the low air sensor was active. Even said front left tire low. I checked it when I got home and it had 35psi in it. I filled it up to the 80psi spec. Drove back to the U-Haul to tell them about it, and one of the brake lights was out. The guy tried to tell me it was a bad sensor but after I filled the tire the sensor went off. There was a nail in the tire and I showed it to him on the U-Haul lot. Instead of switching trucks for me he pointed at the road side assistance sticker and told me to go home and call them from there. The transmission isn’t right either. Down shifts very hard when braking. The guy at the lot didn’t seem to care about his customers, and the office was nasty and smelled like stale cigarette smoke. I recommend going to a real U-Haul to anyone needing to rent a vehicle

Rating:

3.0

The guy working there is a rude jackass piece of shit and tell him that’s no way to talk to people

Rating:

4.0

The guy was very helpful with our return!

Rating:

1.0

I have used UHaul several times in the past...BUT this will be the last time. There were a number of reasons why. First off, I wanted a truck to rent and drive 40 miles 1 way. They told me i needed to return the truck to the same location. $252 to drive 40 miles or $152 to pick up and drop off at same location. So reluctantly i made the round trip. Then after I set it up, i got a call that the location didnt even have a truck my size available. So now, i have more mileage to drive the truck. Yep! you guessed it, those extra miles were charged to me as well! Because we all know it was my fault there wasnt a truck available. Then when i went to return the truck, the front door said they were open until 5:30pm. This was 4:45pm and no one was around. So i couldnt check the truck in. This was another $20 charge. I couldnt use the app to check the truck in because i didnt use the app to make the rental, im guessing. I did down load the app, but nowhere on the app was a place to return the truck. last but not least, i stopped about 2 miles from the drop off location and got gas, and yes, i'll admit i might have estimated the amount I needed by about 1/10th. So I also got a fuel charge for $32. They said it needed 7 gallons. it probably did need 7 gallons to fill it to full, it might have needed 1 or 2 more gallons to make it to the exact spot when i picked it up. So yeah...NEVER again for Uhaul. I will go out of my way and pay more if necessary to use Penske or Enterprise. I will add to this that it looks like they have refunded me the $20 charge for turning the truck in...but im still paying the extra miles and $32 for gas. All for a truck that says $29 on the side of it!

Rating:

3.0

parking area, customer service could’ve been better. the guy working the desk was rude

Rating:

4.0

My original reservation was for pick up at 1117 N. Jackson in Bloomington, IN. When we arrived at the location in Bloomington the personnel there was VERY unhelpful and did not explain that our reservation had been moved to Greenwood. Instead he just told us that there was no truck for us and sent us out the door. It was not until I happened to call a Uhaul location in Indianapolis (panic searching for an available truck) that I learned about how or why our reservation was moved. PLEASE do better at explaining this process to your customers via email / texts and in person. We wasted hours of our day trying to find a moving truck. Once we arrived in Greenwood, the personnel there was helpful and secured a truck for us.

Rating:

1.0

Dirty, racist operator yelling at elderly Asian couple and younger Indian gentlemen while I waited to check out my vehicle. I as a white man was fine in my dealings. Facility had a loose dog and cans/bottles strewn all over the office.

Rating:

2.0

Person at the counter was very rude.

Rating:

1.0

Parking lot crowded, disorganized , poorly maintained dirt lot unprofessional

Rating:

2.0

Unfortunately would not be a great area for someone not used to driving vehicles of that size. There was a utility trailer parked alongside of our truck with not a whole lot of room to get it pulled out

Rating:

5.0

Nothing

Rating:

2.0

I left the truck after hours and there wasn’t much room to leave the truck

Rating:

1.0

Location was closed before their closure time 5:30 PM ET. I was charged extra out of hours service fee even I arrived I dropped kays at 5:15 PM .

Rating:

1.0

I reserved from on location and when I went to pick it up they had rented out and it did not get returned instead of going to there other location and getting another I had to move my plans back an hour to drive to pick it up and out of my way to return it no comp for my trouble.

Rating:

2.0

They didn’t have my equipment or truck that I reserved, messed up my reservation and caused confusion with the drop off location due to this issue.

Rating:

3.0

Did not receive utility dolly. Parking lot was cramped. Equipment was not where depicted in pick-up photo.

Rating:

2.0

In March, I reserved a 15’ foot truck for a one way from Bloomington IN to Austin TX. The day before my pick up date of May 31 - I was notified by text that there were no trucks available in Bloomington and that I was being assigned a 20’ truck that I had to pick up in greenwood IN. Not sure what the purpose of a reservation is if UHaul does not honor them.

Rating:

3.0

Unfortunately, the appliance dolly I reserved was not available when I came to pick up the truck and dolly. Very disappointing to reserve it weeks in advance and not get what I needed.

Rating:

4.0

Give some instructions as to where the emergency flashers are and maybe which side the gas Tank is on

Rating:

1.0

There was no parking on site. Also the rental office smelled of smoke and was incredibly dirty.

Rating:

1.0

The business was an ashtray, could not breath because of the amount of cigarette smoke. Attendant was unkempt and definitely not a good representation of a company. Truck box had not been inspected because there was a furniture dolly, a hand dolly, and blankets in the back.

Rating:

3.0

The radio didn't work, when you applied the brake the true would jump accelerate. The building was dirty and smelled of cigarette smoke. The man wasn't very friendly. The dog was cute though!

Rating:

1.0

Truck was beat up didn't get my hand cart was way expensive more the twice that was expected

Rating:

1.0

Too crowded. Too mush going on on the lot with food wagon and the guy there was very abrasive with people.

Rating:

2.0

Less than pleasant experience. The facility is old & tired. The smell of cigarette smoke permeates the room. The individual I encountered is lacking in soft skills. Many areas of opportunity abound.

Rating:

1.0

Very rude staff, I will never recommend this place to my friends and family.

Rating:

2.0

Equipment inventory was off. Wasn’t able to get dollys

Rating:

3.0

i don’t have any advice because you’re all ready doing good .

Rating:

3.0

Dolly and blankets I ordered were not available. This made moving much harder!

Rating:

1.0

A person who is sitting there is very rude and racist. And he changed me wrong so pls don’t go there

Rating:

3.0

I paid for 2 dolly's and 2 dozen blankets and none of them were there. Passenger seat belt didn't work which is not safe. Drink holder was broke. The employee that was there was not helpful and was rude.

Rating:

4.0

The man was helpful but the computer system was not cooperating! Totally not his fault!Everything worked out fine.

Rating:

2.0

There was way too much traffic on site, very difficult to navigate.

Rating:

5.0

Great location with friendly service.

Rating:

1.0

I had a thoroughly disappointing experience at this U-Haul location, both during pickup and drop-off. The attendant lacked basic customer service skills and made the interaction unpleasant. Furthermore, he smoked inside the office, creating a thick, overwhelming cloud of cigarette smoke that posed health concerns for me. Additionally, an unleashed dog roamed the office, freely interacting with customers, which I found unprofessional and unsanitary. Due to these issues, I will not be returning to this location again.

Rating:

2.0

Equipment was clean enough but not detailed, depends on whose standards. Had crumbs in the tray under radio and had a scraps in the back when I picked it up. I cleaned that out before returning the truck. Tires looked worn. I reserved a hand truck and did not get one at pick up, thought it was in the back but found none once I was ready to load the next day. It somehow dropped off the reservation list or was just omitted at pick up, not sure. Truck did not come with a lock, I had to buy one.

Rating:

5.0

Great service.

Rating:

3.0

The U-Haul truck was great. The customer service not so great. The person assisting was was gruff and seemed very frustrated that they had to help us at all.

Rating:

3.0

This was not the original location! I arrived at the location I booked to be sent 30 minutes out of the way to pickup (and return). Is the equipment not guaranteed to be a the place if the reservation is booked online prior to pickup?

Rating:

2.0

The guy working the counter has no customer service skills.pretty rude in my opinion

Rating:

1.0

1) I paid for a dolly, did not get one. 2) the truck was not clean prior to our use, there was a lot of dirt and wood (2 by 4) chunks all over the back of the truck. 3) the ramp to the truck was broken prior to our use and my husband had to crawl completely under the truck to put it back in place for travel. 4) the gentleman in the office was quite rude. We were the first customers of the day (8:30am) and came in cheerful to be greeted by a grouch with an attitude.

Rating:

1.0

The bearded man running the place was the least friendly and biggest *** I’ve ever met, I will never let U-Haul redirect my pickup to this location again, I will go elsewhere.

Rating:

1.0

Same as above

Rating:

1.0

Rude owner. I’ve rented multiple times from this place. Always rude for no reason. I walk in having a GREAT day and somehow I leave having a bad day. There’s always something inside the trailer I’m renting not even pertaining to the trailer. This time it was lawnmower blades. Last time it was 30+ moving blankets. I’ll go across town to rent than rent from this place!!!

Rating:

1.0

Truck was boxed in when I arrived, inside was soaked with water. The one worker was rude, yelling at people to close the door because he had a dog loose in the lobby. Parking was no on site for vehicles left during truck use.

Rating:

1.0

Dirty, smelly, did not have all my equipment.

Rating:

4.0

Good location, staff is very friendly.

Rating:

1.0

The "employee" was rude and used profanity while talking to me.

Rating:

2.0

Cab was very dirty. Owner refused to help me with the app process or even open the door and talk because I was there 4 minutes before the “open time”

Rating:

3.0

It was after hours and it was a key drop off. There was no person

Rating:

4.0

Give them more room in the lot. Very tight and crowded to maneuver in, no room to park. Contact man was very pleasant and knowledgeable

Rating:

5.0

Easy after hours pick up and return.