Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

1,480 reviews

2622 S US 31   Greenwood, IN 46143

(317) 736-4160

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 736-4160

2622 S US 31
Greenwood, IN 46143

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Teresa was great

William P. 
Rating:
3.0

Customer did not leave a comment.

Tina L. 
Rating:
1.0

Guy was very rude. He had me pull in and give him the keys so i did not return the truck myself he checked me in an hour later than my check in time so i was overcharged an extra day when i was there on time! Called and let him know & he said that he wasnt about to go back & fourth & i never received my refund bc when i contacted customer service they said the store i dropped off at had to approve it. Of course he did not. I will never rent from them. Very rude workers.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Nice people there

Darrell R. 
Rating:
5.0

Excellent service, ☆☆☆☆☆ Very helpful, and kind.

Martha P. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Could not get after hours return website to find my location after several attempts and after following website instructions. I suggest you add a manual address input option.

Ernest L. 
Rating:
5.0

Customer did not leave a comment.

Remmick P. 
Rating:
5.0

Very nice people therr.

Darrell R. 
Rating:
5.0

The truck's interior needed a good wipe down but other than that the truck was clean.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

Very easy. The staff even offered local moving crews. Very appreciative of the services offered. There was only one person that wasn't as helpful through the whole process, but everyone at this location was excellent.

Alexis Z. 
Rating:
3.0

the very small driveway is not accommodating to inexperienced drivers.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

I really appreciate working with the Franklin and Greenwood UHaul team. They work hand in glove together and always help me find the solutions I need.

Cheryl W. 
Rating:
1.0

I rented a truck for $19.95 a day and $.59 a mile reserved it. My son picked up the truck at 2:05pm on November 1st. The truck was returned at 4:24pm the same day! The truck was driven 25 miles one way to auction to pick up 2 items and 26 miles back to the Uhaul location for a total of 51 miles!! I received my receipt from the rental and this location said that it was driven 209.10 miles, this is not true!!! I was charged a ridiculous $167.21 for a 2 1/2 truck rental and 51 miles!!! I have been trying to get a hold of this location at the number provided for 9 days and it goes to a voicemail every time and I have not got a return call. I really liked this location and the manager Wayne. I have spent $1,000 of dollars using this location for rental and bounce house rentals. After this crazy overcharged and the fact that no one from this location or Uhaul corporation will not call me back. I am done!! Don't ever use this company!!!

Jordan M. 
Rating:
5.0

The truck was the perfect size for what I needed. I am very satisfied.

karen P. 
Rating:
5.0

Chelsea was so nice and was very helpful to us. She was alway a very fast worker there was a long line of people and she got everyone taken care of in a timely manner. She was super helpful and super kind it made my day.

Jaelin E. 
Rating:
5.0

The young lady Chelsea was great she helped us get in and with out a problem. Would recommend everyone to go see her keep up the great work.

tavar S. 
Rating:
4.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

John and Chelsea were wonderful. I used this location when I rent at Uhaul. I'm going to miss them! Thank you John and Chelsea for a wonderful customer service!!!!

Linda E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Chelsea was great. Very helpful & friendly. Even though she was busy on my return she checked me in quickly and had me out of there with time to spare before work.

William H. 
Rating:
3.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

I was impressed by everyone in the building they were all so nice and helpful. Thank you

KAREN B. 
Rating:
1.0

Reserved at 15' 6 days before a big move. Didn't notify me. Lied saying they tried to call after telling me they forgot. Then gave me attitude because I brought a smaller truck they gave me back late. This place was extremely unprofessional and unfriendly. Never again.

Jessica B. 
Rating:
3.0

Customer did not leave a comment.

bonita B. 
Rating:
5.0

The lady at the front, Chelsea I believe, was super helpful and got everything ready for me quickly. She even warmed the truck up for me 10/10

Sarah M. 
Rating:
2.0

Customer Service at this location was the worst in 35 years of using uhaul.

TONY C. 
Rating:
5.0

Dropping off the truck was very easy. The officer manager Chelsea was extremely professional and courteous. She was wonderful. Highly recommend

David F. 
Rating:
5.0

Customer did not leave a comment.

Kirke H. 
Rating:
5.0

Customer did not leave a comment.

Erik N. 
Rating:
5.0

The address on the website did not take me to the correct location with GPS but the owner called to give directions

SPENCER P. 
Rating:
4.0

Customer did not leave a comment.

Marlin V. 
Rating:
5.0

Chelsea was very helpful

RONALD D. 
Rating:
3.0

We rented for 48 hours, but returned cargo trailer within 24 hours...however was charged for 48 hours...interesting

DARRELL R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

The Greenwood South location that I rented from is absolutely terrible. DO NOT rent from this location. Due to mechanical issues, I had two separate trucks. Both were in very bad condition. The first truck I got broke down a few blocks from the facility smelling of burnt transmission. Fortunately the truck re-started and I was able to return it to the facility. The second truck that I got had a back door that would barely close, a key that had to be manipulated just right to turn in the ignition, worn out suspension which caused the truck to lean and made it really scary to drive (a very dangerous situation when loading so much weight so far from the ground). This is a dealer location and not a corporate location. This dealer does not properly maintain their vehicles. As if that were not enough, the person who seemed to be the manager or head person at the location was rude. Due to mechanical issues (engine related) the second truck broke down on me and left me stranded. Fortunately, I had already unloaded all of my stuff and was just heading back for a second load. After waiting on hold for twenty minutes or so, I spent about an hour and a half dealing with roadside assistance. The guy on the phone was friendly and worked hard to get the issue resolved. The only things I would say could have been improved with that situation were shorter hold times. I'm still dealing with U-Haul for final resolution regarding all of that. Then to add insult to injury, this dealer charged me for an additional rental day the day after the vehicle was towed away. I guess he hadn't been informed that the vehicle broke down or something, but there was no attempt to contact me prior to charging to see what was going on. This was a terrible rental situation and significantly damaged my opinion of U-Haul and their ability to be a reliable service provider for future moving needs. I've rented from Penske in the past and never had any issues. Their equipment was 1000% better and they were great to deal with. I recommend considering alternative providers.

Aaron J. 
Rating:
2.0

The initial rental process was easy. Once we got to rental location, things got bad quickly. Employee was rude and short. Talked bad about fellow employees and almost felt like I was inconveniencing him. “Shop” was filthy and reeked of smoke. Overcharged us a day, and then acted like refunding us was only because we were “angry”, not because it was wrong. Would recommend to avoid this rental location.

Malachi J. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
1.0

Whoever the guy running the store was extremely rude to me and you could ask my buddy who came with me his tone was rude and he wouldn't stop trying to rush me this was my first time ever renting a Uhaul and I probably never will again if I ever have to associate with someone like that again

Austin B. 
Rating:
1.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

If you'd like a man making sexual gestures to you and making you feeling completely uncomfortable while over charging you for a truck by all means this is the place!!

Josie M. 
Rating:
2.0

It took a while to actually pick up the truck because the gentleman helping us was there alone and seemed to be absolutely swamped at the time. He was nice, perhaps a little too talkative, but in general it just really seemed like there needed to be a second person there to either field the calls he was getting or help customers. Also, the next morning there was a flat tire on the truck which was a bit perplexing.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

devraj C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

I called this location two different times to ask questions about my online reservation. I just wanted more info because I'd never rented a uhaul before. Both times, the person who answered gave really short responses and was not friendly at all. In fact, the way he answered me made me feel stupid for asking the questions. He responded matter-of-factly, like I should already know this information. My friends picked up the truck without me, and their customer service experience was similar. Also, someone should probably go check out this location because I wasn't there, but it sounds like it's pretty chaotic.

Michael M. 
Rating:
3.0

Fix the issue with your rates. I rented a 14' truck overnight (picked it up at 5pm and turned it in by 10 am next day), one-way, less than 100 miles, and it cost me $187.00 That's outrageous! That cost did not include the gas I had to put back in the tank.

Bill W. 
Rating:
4.0

Customer did not leave a comment.

Evelyn B. 
Rating:
4.0

Truck I picked up was not the cleanest I have rented although it may have been a quick turn around. It smelled like stale cigarettes and there was a used mask left on the floor board of the cab and the cup holders were dirty. Although, I have used this location several times and have never had any issues.

Treasea H. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
2.0

I was charged $14 to my credit card for “safe driving coverage “ I declined all insurance when asked because I pay for my own and it covers me already . I shouldn't have been charged this extra fee

Kimberly W. 
Rating:
5.0

Great service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

Horrible customer service. Rushed me out and treated me like crap when I was unsure on the process. Almost hit my car as they were moving the truck I returned.

Ethan B. 
Rating:
3.0

Customer did not leave a comment.

January M. 
Rating:
5.0

Friendly and well infofmed

Mitchell V. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
4.0

Customer did not leave a comment.

Gilberto O. 
Rating:
5.0

Customer did not leave a comment.

Clay H. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
3.0

Customer did not leave a comment.

Karie R. 
Rating:
5.0

Customer did not leave a comment.

Harvey T. 
Rating:
1.0

I really would love a refund for the awful service i had. I honestly didn't feel comfortable going back alone. Guy was very belligerent and rude. Argued with me about my credit card. I also received a uhaul with check engine light. I willbe reporting to B(etter) B(usiness) B(ureau).

DARON C. 
Rating:
5.0

So appreciated the fact that even though I had called a few times as I needed a cargo van on fairly short notice without getting through, this location called me back even though I had not left a message! Couldn't believe it and the woman was most accommodating. I was able to get the van on Tuesday even though I called on Sunday. It was clean, fueled and ready to go.

Robyn W. 
Rating:
5.0

Customer did not leave a comment.

W P. 
Rating:
5.0

My friend is always in a good mood and very nice and friendly! Great place to pickup and drop off equipment rental!😊🤙

Wilford R. 
Rating:
5.0

Returned after business hours.

John L. 
Rating:
5.0

Customer did not leave a comment.

HARVINDER R. 
Rating:
4.0

I had no problems at all with my service from this location. Anthony was extremely helpful during the pickup process, and throughout my rental period. I would definitely rent from them again! Thanks Anthony.

Rhonda C. 
Rating:
1.0

Terrible service. Smelled of pot. Mobile pick up didn't work on holiday. Several attempts to fix on call center. It failed. Go somewhere else.

Brian K. 
Rating:
5.0

N/A

Jose P. 
Rating:
2.0

Cleanliness of the building. It was pretty gross. Didn't want to sit or touch anything. Men working there aren't very friendly. Certainly not the worse but could definitely work on their people skills.

JEREMIAH S. 
Rating:
5.0

I don't know what they could have done to make the experience any better. They accommodated my every special need. Even a 24-hour extension. I felt so comfortable with this. That I even stopped at a local spray wash, and washed exterior after I swept up the interior. My congrats and sincere thank you to the owner management and the team help. Keep up the good work

Robert J E. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Always an easy transaction at this location. Only one I use. Staff friendly and helpful.

Stephen C. 
Rating:
2.0

The person who was working there was the rudest person I have ever met the guy in front of me walked out the worker was so rude to him never again u haul

William W. 
Rating:
5.0

Neet clean. Very through with hook up & delivery. A pleasure to work with,

Robert J E. 
Rating:
5.0

Great service. However - equipment could be in better condition. Smelt like body odor and dirty floors, but staff were great

JACKSON T. 
Rating:
1.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Provide a truck that will last a one-way without losing AC and the engine light coming on.

Rodrigo Q. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
2.0

The guy was rude and unprofessional when calling out where the keys were. He acted like it was the end of the world that they were locked in the back of the truck, which is exactly where they were when we rented it at a different location. I would not rent from this location or return to this location based on poor customer service.

Amanda F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Worst experience with UHaul or any rental company. Will NEVER USE UHAUL AGAIN, I would rather make 50 trips with my little trailer

Glenn S. 
Rating:
5.0

They Older gentlemen that help me out was very nice and helpful. He went beyond the call of service he provided to me and my family!

Wilford R. 
Rating:
5.0

I have used this particular location many times. The guy that runs it is always very professional, knowledgeable, and polite. Thanks for the constant great U-haul experience!

Dustin H. 
Rating:
5.0

Good customer service

Gursimran C. 
Rating:
4.0

Excellent customer service.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Everything went very smoothly and the location was easy to find. Thank you!

ANDREA D. 
Rating:
2.0

Had a tire that was low when I picked up and had to stop to put air in it then when I returned they where rude

Andrew P. 
Rating:
1.0

We asked for a dolly and they didn't put it in the truck, so it took extra time for one of our friends to get one. The older man working was very rude to his employee and myself. I said no to a service that I would pay extra for and he cut me off and had a condescending tone. He also reprimanded his employee in front of me in a very harsh way. If I hadn't been on a time crunch, I would have walked out. I didn't want to give this man my business. We started off a very difficult move with so much negativity due to that man. Treat your employees and customers well, it made things very awkward. Also clean your birds cages.

Joshua K. 
Rating:
5.0

Great people and service

Shawn B. 
No reviews have been submitted for this location.

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