Customer Reviews for Greenwood South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Greenwood South

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Crystal P.
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Customer did not leave a comment.

Kaija M.
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The manager is very rude and condescending. It is the worst service I have ever had in an establishment. I will use Penske next time even though that U-Haul dealer is right by my house. I will go out of my way to never interact with that gentleman again. He made me uncomfortable.

Kimberly W.
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The owner was extremely rude. He talked down to me the entire time I was working with him. I look much younger than I am which led him to lecturing me on all of the different ways I could potentially damage his truck. Going as far as showing me pictures that were taped to his office wall of college students who have ruined Uhauls. He handed me the keys and pointed out what truck was mine, but did not do a walk around to check for existing damage. When I told him that I had taken photos of some preexisting dents and scrapes, he just shrugged his shoulders and said “okay, take pictures,” giving me no confidence that he wouldn't try and pass off existing damage as something that I had caused. Also, he wasn't wearing a mask during any of our interactions, which, he has the right to do in his own business, but is nevertheless inconsiderate during a pandemic.

Walter C.
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Great and friendly staff Thank you for the service

Connie Y.
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This was the best service we have ever had getting a U-haul. We will be back and recommend this location to everyone thank you very much.

Wendi R.
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Excellent service ! Good people !

Christopher E.
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How they talk to customers. Cleaning out the vehicles before another person gets them. Or just cleaning them often. The seats had dirt on them. There was so much dirt and leaves I took a picture before even getting in. I left and saw the low tire pressure light on. I wasn't thinking much of it, because it was cold the day before. There was leaves and dirt and small pebbles in the back. This was before I even used it. I had to clean it out before loading stuff in. I brought it back cleaning then I got it. Even the tire pressure gage was broken. But failed to let me know until after I returned it. I asked to take a picture for my records of the mileage and the guy had an attitude with me. Like I didn't trust them. I like having records incase I was accidentally overcharged. Will never get a u-haul from them. I might just rent from other places (lowes, menards, home depot) based on this experience.

Ryan C.
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Customer did not leave a comment.

Adrienne R.
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Customer did not leave a comment.

CRAIG W.
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Excellent service. 2nd rental in 6 weeks. Both experiences outstanding.

Kris M.
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The rental process was quick and professional. The employees were friendly and helpful! Would definitely recommend this location.

Gerald W.
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Customer did not leave a comment.

John E.
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A1 SERVICE TOP SHELF GREAT CUSTOMER SERVICE

Steven T.
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Customer did not leave a comment.

JAY J.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

Christopher G.
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Absolutely nothing at all I had a seamless transaction he answered all my questions up front was extremely nice

Chadwick B.
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Customer did not leave a comment.

Robert H.
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Agent was easy to talk to and handled everything very well. Quick and efficent.

James R.
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Customer did not leave a comment.

Jeffrey R.
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Proprietor was very unprofessional in how he communicated. The mobile app kept crashing making it impossible to input beginning mileage prior to leaving the facility during pickup. It also crashed during no the return before explaining where the keys should go. I ended up locking the truck, and placing the keys under the visor. I did use the chat feature on the website, in an attempt at extending my rental time. I was assisted by Amanda, who helped me out tremendously. She was amazing, and very fast.

Michael M.
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Not all lights working on the trailer. Latch was very rusted and hard to maneuver… I am a strong man and had trouble. The operator of the U-Haul business was very rude when I dropped off the trailer… I put it near the spot that it was; but he said you could've put it back where it was. He rudely said no and that was it.

DARYL H.
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Just keep doing what your doing. Very quick and simple to drop off the trailer.

Lucinda R.
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Customer did not leave a comment.

Eduardo P.
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Only l found one think Need install the address # l don't see the location number anywhere . All other was excellent plus 👏👏👏👏👏👍 Thanks l will be there again if need !

Davon W.
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Everything was excellent and professional. Very helpful all across the board w saving us money and just being friendly.

James D.
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We arrived at location to be told that our truck would have to be picked up at another location 9 miles away. The reason I chose greenwood store(US31/Hanna) is because it was only a couple of miles from our house. Now we are driving 18+ miles to get to our house and loss of time. As far as I knew, there was no email or phone call to let me know that the truck we rented was at another location. The truck was good. No issues. If equipment is not at location, customer should be notified where to pick up before they arrive!

Demetris H.
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NOTHING !! KEEP DOING WHAT YOU ARE DOING

Noel S.
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The truck was the worst I'd ever rented. The oil change light was always on. Then the ABS light came on. Then the check engine light. Then about 10 minutes after I got on the highway a different red brake light came on along with a siren. I had to pull over on the interstate to find out what was happening. I finally decided that the truck was such a piece of junk that it was just curio off lights at random. This truck seriously needs to be taken out of commission, it isn't safe.

Michael K.
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There was some reported damage to the vehicle that was already there when we retrieved the moving truck. It was reported like we caused the damages. For any prospective leasers....I suggest inspecting the vehicle they're renting WITH the owner present before you leave the lot so you do not get blamed for preexisting condition. Other than that.....the person who rented the truck to us was very straight forward and professional and the equipment performance was above par.

Marvin P.
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I was to rent from 1 location but had to go all over to finally get the truck. This did cost me time and gas. It also did cost me more money to go to this location rather than the other. Between my time and the extra money I should not have had to pay on mileage...not very happy at!!!

Mark Y.
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Customer did not leave a comment.

Victor C.
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Customer did not leave a comment.

Joseph B.
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Bonnie W.
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Fantastic process. No problems turning in truck

Thomas G.
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Great customer service.

Shawn A.
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Customer did not leave a comment.

Dale K.
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Very friendly and helpful, felt like they we're looking out for my best interests. They went above and beyond and will get my business again.

Cody D.
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I put gas in the truck and still got charged a gas fee. 👎

T Colin A.
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This location had my reservation, but no truck. scrambled trying to find keys to a truck that wasn't there, had to find me a truck at another location 30 mins away. clerk told me he would get me a “comp” to help out, never did. Moving is stressful, no need to make it harder!

morgan L.
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Customer did not leave a comment.

KULWINDER S.
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Customer did not leave a comment.

Karen H.
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Excellent customer service, very helpful, and explained everything so thorough. Definitely will use this location again.

ANDREW P.
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The location has very loud birds in cages in the office which make it very unwelcoming. The worker was smoking right by the front door when I had arrived so it was not a pleasant smell.

William L.
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Customer did not leave a comment.

MARK J.
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Best service ever, thank you

Hailey N.
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Customer did not leave a comment.

Rebecca W.
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Customer did not leave a comment.

Christopher A.
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Customer did not leave a comment.

amanda H.
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Their moving helpers were awesome and super friendly and professional. There was a little bit of a snafu when I got there over the truck I rented not being available, but they ended up making it right.

Jeffrey C.
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Nothing

Sam C.
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Not happy with the extra charge for mileage. I was clear on my PUD locations and still received an unexpected charge. Deceptive U-Haul!

Sarah Elizabeth M.
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Geoffrey was extremely helpful in making the experience go smoothly. I was struggling to understand the 24/7 pick-up instructions and he took the time to help me get on my way. I would definitely recommend this location to anyone needing to rent a u-haul.

Chelsea C.
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Customer did not leave a comment.

Everett P.
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All fine here also.

Vickie P.
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Customer did not leave a comment.

David O.
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Along with a trailer, I had reserved moving blankets but they didn't have any. U-haul needs to do a better job at tracking inventory. If the inventory is not available, the U-haul website should not mislead the customer and let them reserve items that aren't available. I had a previous experience where the Uhaul website let me reserve a trailer (different location) but 1 day prior to pickup I called and found out that the trailer was not available. This is VERY frustrating!

Kenneth F.
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Windows should be cleaned inside and out. Windshield wipers should be checked before rental. Rental tax should be explained . my rental tax was 11 %. Our local tax rate is 7%.

Lorra M.
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Customer did not leave a comment.

Floyd A.
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The man that helped with my Rental was a great guy! Professional and courteous! No problems with anything!

CLARE S.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Debra H.
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If someone loses a family member and the person has to add a few miles and change drop off location, have a little compassion and don't charge them. Have a little compassion instead of acting like a heartless, uncaring, money hungry, corporate entity. I tried calling twice to get direction and no one picked up on your customer care line. I'll go with Penske next time.

KIMBERLY W.
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Customer did not leave a comment.

Shawn F.
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Fantastic experience very friendly and extremely helpful staff. Would highly recommended this location to all friends and family.

Ali H.
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The manager was so kind, polite, and professional. He processed my application so quick.

Bartholomew K.
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Friendly and helpful staff

Eric G.
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Customer did not leave a comment.

Brian B.
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Nothing, Jeffrey was great told me how it is and explained everything perfectly. Good man there.

Gary C.
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Customer did not leave a comment.

Lisa N.
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Don't need to do anything ! The man I had was very nice & out going , very friendly. Keep up the good work 💞

John R.
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Customer did not leave a comment.

GARRETT K.
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Great service

Mark A.
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Very efficient and professional.

JOSEPH L.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

Vicki M.
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Everything was perfect! Highly recommend.

DENISE W.
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Only problem....did not have on masks inside the building. Other than that they were great, really friendly.

Gregory F.
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Customer did not leave a comment.

Shawn A.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

HEATHER I.
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The truck had manuer in the front cab on the floor

Shannon K.
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Fast and friendly service. Easy to get on the road. If I need to rent a truck again I'll definitely be back to this location!

Scott B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Adam B.
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Customer did not leave a comment.

Eric S.
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I have used this location multiple times and always great service and clean equipment

Danny P.
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Customer did not leave a comment.

Bryan G.
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Wayne was awesome. Answered all my questions and explained everything perfectly!

Baltej S.
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Customer did not leave a comment.

Rhonda J.
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Wayne is our #1 Man!

Christopher M.
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Customer did not leave a comment.

Ronnie P.
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Close this store down they think I was stupid try to charge me 57 dollars for 5x8 for 2 days wow and was not nice at all

Kevin R.
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The older man that sat at the front desk was loud and rude, apparently because he was having a bad day and making sure everyone that came in contact with him knew it. However, the lady sitting at the other desk was as professional as possible, considering she had to work next to the jerk.

Helen H.
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Customer did not leave a comment.

Derek E.
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I'd like to rent a trailer Thai can support and tie down two motorcycles or even three.

James T.
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Truck had an unpleasant odor. We had to have the windows down to let fresh air in occasionally.

AMY G.
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Customer did not leave a comment.

James S.
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Great customer service

Brenda M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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