Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

1,947 reviews

2622 S US 31   Greenwood, IN 46143

(317) 736-4160

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(317) 736-4160

2622 S US 31
Greenwood, IN 46143

Services at this Location:

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gentleman that runs this location is very unfriendly and very rude. I would not recommend going to this location because of him. The way he treats customers and his employees is insulting and I will find another place to rent equipment next time because of him.

Michelle M. 
Rating:
1.0

The building is disgusting inside. Did not want to sit down but the person running it kept indicating to sit down. Rude and unfriendly…minus the guy who helped us actually attach the trailer. He was incredibly friendly and should be the guy handling all customer interactions even though he was only on his second day there.

Sally R. 
Rating:
5.0

Everything was wonderful. Very helpful. Thank you

STEPHANIE S. 
Rating:
5.0

The AC didn't work very well lol. But other than that it was smooth as silk. Guys were super nice and the whole process was simple and easy.

christopher H. 
Rating:
2.0

Vehicle was not steady. Equipment was faulty (a message that "Stabilitrak needs service ASAP."

Onias M. 
Rating:
3.0

Only covered up to a certain amount of miles, but no matter how much of your own money you put in for gas you will be charged extra. This does not leave wiggle room for any trips you might need to take to drop extra stuff off at relatives or friends houses when moving. Bad service, hidden fees with this as well.

Carson R. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Quick and easy service.

kurt P. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Marcelo S. 
Rating:
2.0

Customer did not leave a comment.

Serena B. 
Rating:
1.0

Customer did not leave a comment.

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Your rap on return the truck is no good I had problems with the last couple times this time was I had that showing where I feel that truck up full on my end and then you're saying it wasn't full on their end I don't appreciate that especially when I filled the truck at full and the guy who owns its rude and I don't like that and I think he might have lost my business because I will go with budget I'll rent a U-Haul quite a bit not all the time but every time I need to move or have a need a truck never had any problems to the last two times especially cuz the app

David J. 
Rating:
4.0

Customer did not leave a comment.

Alisha T. 
Rating:
5.0

Customer did not leave a comment.

Dylan W. 
Rating:
5.0

Every thing is nice

HARJINDERS G. 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

DARLA P. 
Rating:
5.0

Great experience!!

donald B. 
Rating:
5.0

Efficient, helpful, quickly attended to my needs. I highly recommend.

Portia R. 
Rating:
3.0

Customer did not leave a comment.

pispis B. 
Rating:
5.0

The one way truck I rented had new tires on it - a plus but the exhaust was bad, real bad. Noise canceling air pods were required. Truck ran ok. Staff was very helpful.

William H. 
Rating:
5.0

Nothing! The folks there were friendly professionals and made my rentals a pleasure.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

edmund T. 
Rating:
3.0

Customer did not leave a comment.

RAMONA T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

So easy and pleasant

ERIN M. 
Rating:
5.0

Fantastic service… knowledgeable and great experience

william R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Owner could learn to be a bit friendlier, didn't even get a thank you for your business. Even though I thanked him more than once. Very disappointed being charged 69 cents a mile on top of having to put gas in it, plus washing it before returning it.

James M. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
1.0

If you give a reservation have a truck ready for that customer!!! All your selling is HOPE there may be a truck! And you lied about the fuel amount by over 100 percent and there was Fresh BIOOD splatter all over walls , a bio hazard!. My reservation was at 9:00 am my 3 crew members are waiting and on the clock when you notify me that you changed my time to 12:00pm I showed up at noon as told and again you guys changed it to 4:30pm Thee trips and 150 mi latter you finally got a truck for me but now that day all but over my help left after standing around all day waiting And I had to pay them $300 for nothing Your company doesn't rent trucks You sell hope that there MIGHT be a truck! A reservation means a truck will be there ready . I'll go elsewhere next time Try reserving a truck instead of dispatching when it's convenient With the mileage lost help and being charged double for fuel that wasn't in the truck you cost me over $500 extra ! That's no way to run a company!

jim M. 
Rating:
5.0

Customer did not leave a comment.

pete F. 
Rating:
1.0

Don't take money out of someone's account without their fucking authorization

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Hank J. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
3.0

Customer did not leave a comment.

Kayla H. 
Rating:
5.0

Don't know what they charged on my card yet got this before I got a bill . Van had a transmission light on and it was not all the way full but I refilled it to where I got it at overall the guy was very nice past busy and had a nice pleasant attitude

kimberly L. 
Rating:
5.0

We dropped the Uhaul off after hours. Very convenient location and easy drop off.

Beth M. 
Rating:
2.0

Use it for less than 6 hours and barely use a lot of gas. Paid 37$ and gave it back and they charged me 41$.

raymond M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

I cannot think of anything that could have made my experience any better…. John Papp was AMAZING!!!! The man he had to help me move, Anthony, was fantastic as well!!! They went above and beyond to be helpful during a bad time in my life!!! A++++++ service!!!! The exact reason I keep returning to U-Haul!!! I also love the app!

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

steffany R. 
Rating:
5.0

Much faster than we expected & the two guys worked well together to make a smooth y pick up.

walter R. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Very cool

satnam S. 
Rating:
5.0

That truck was a danger to everyone on the road. Needs front end work bad

william M. 
Rating:
2.0

Truck very old. Charged for furniture dolly that I didn't get.

Marc A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Hpful and friendly

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

GEORGIANE K. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Excellent customer service

Marc S. 
Rating:
5.0

Being able to check out, and in, online is a good time saver. Much appreciated.

David B. 
Rating:
3.0

Trailer gate chains did not secure it closed. The gate kept coming open because the chains to secure it closed kept coming undone and I had to stop numerous times while driving to close and secure the gate close. After the 5th time, I finally used a rope to secure it closed.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Service representative was very helpful

James B. 
Rating:
5.0

Fix check engine light

ELIZABETH F. 
Rating:
5.0

We have been very satisfied with this U-Haul location!

ADRIAN M. 
Rating:
3.0

Customer did not leave a comment.

Kasey K. 
Rating:
5.0

John made the entire experience super easy.

pat E. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

KYLE J. 
Rating:
5.0

No issue. It's was a good experience and convenient.

Deniche S. 
Rating:
4.0

Customer did not leave a comment.

Louis R B. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

LAYMAN C. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

The manager was very rude and disrespectful

Samita B. 
Rating:
5.0

Customer did not leave a comment.

LORI L. 
Rating:
5.0

Best customer service ever.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel S. 
Rating:
3.0

Make sure it is swept out and all trash in the cab is cleaned out. I swept it out after I used it for a very short while to pick up an item i purchased at the store that was still in the boxes. I know I did not have a mess from my using it. Though I did not want to get charged for the previous mess, I swept it out. I cleaned someone else's mess. Also, I feel like it should have been inspected with the store attendant by my side before I left. There was some trash in the side pocket in the cab, but I did not clean that due to it was not mine. I feel like if Uhaul is going to charge you for these things not being done then they should make sure it gets cleaned out for the next person who comes to rent. Overall this location was convenient and especially loved they were open on Sunday. The store manager was very friendly and professional. I will definitely use them again in the future, but expect a clean truck next time.

DAWN C. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

The roof above the moms attic leaked and soaked the things we loaded up there.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

roger S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Rented a tow dolly. The ratchet straps needed some repair - perhaps just some grease or WD-40. Very hard to operate and didn't feel secure. Otherwise the rental was great.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

The lady there was very helpful and nice.

Tara P. 
Rating:
2.0

The guy handling my reservation was very rude to my wife and I..

JOSHUA G. 
Rating:
5.0

I don't know I just got a truck and did a move n brought it back with everything and I put gas in it

EDNA D. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

caado B. 
Rating:
5.0

Why change your service was Great!

Sharon A. 
Rating:
1.0

They over charged me and said it was my bank how dose 7-8 miles at 0.79 cent a mile plus 19.95 and tax's come out to 97 dollars it's ridiculous acting like I'm incompetent and don't know what's going on

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Crystal T. 
Rating:
5.0

I found everything easy and helpful at a very stressful time. Thank you.

Joel H. 
Rating:
1.0

Customer did not leave a comment.

Tabitha Y. 
Rating:
3.0

Customer did not leave a comment.

Christian S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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