Self pick up and return did not work well. I continued to get messages to pick up truck for days after I had already returned. I put gas in truck and they charged me for gas. The older gentleman that help me with pick up key was rude and a smart ass. Can't get in and out of lot. Spent a half hour just trying to pull out. Last but not least, the truck ran like crap and squealed the entire time. Thank you for your time
David A
Greenwood South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
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How U-Haul Reviews WorkYou guys doing a great job but the price is very expensive.
KHADIM TUnfortunately customer service was lacking , the employee was angered about everything and the 3 other people before me and several after said it was the worst experience they had ever had. I had waited over an hour to get help even though I had reserved a truck and helped people dropping off before even acknowledging I was even there. I will not return to this location.
Jeremy DThe truck was dirty. The seat was ripped to hell. It rattled while driving. Also they messed up my reservation and its not the first time that location has done it
Michael FIt should be better explained that you are being charged for the mileage. I called the location i picked up to explain that we would be driving more than the original miles due to needing to make trips to have everything. I asked is there anything i should anticipate or needed to do because of this, and he said no, as long as i returned it on time. When we returned it, we were charged for the additional mileage drove, which cost us an extra $300 from what we already paid. This should have been explained better when I called so I wasn’t as shocked at the time of turn-in.
Conner D