Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

1.0

Im trying to get a refund. Having been sent over 50mi for a truck that should have been in my town like it was reserved and confirm to be is bullshit.

Rating:

1.0

Cheap rentals, but they need to work on their customer service. They were rude and yelled at multiple customers while we were there. Did not feel safe. Tight parking lot that can be difficult to navigate when full.

Rating:

5.0

Great store, great owner

Rating:

1.0

Man running the store was a jerk, treated me like an inconvenience for renting a truck. Berated other customers on the lot. Will never use uhaul again.

Rating:

1.0

I was charged for insurance without consent. Did not select it in my online reservation and the man at the office added it on without my permission. The customer service has been very friendly at UHaul in trying to help me. It is annoying that I have to go through this refund fight now for insurance I did not ask for.

Rating:

2.0

The truck was old, poorly maintained, and struggled to go over 45mph. It sufficed for a short distance move, but I would be terrified to do anything more than that with it.

Rating:

5.0

Great customer service as well.

Rating:

2.0

Dirty office, front door was jammed and barely serviceable. Staff member never left his seat to inspect the returned trailer or assist in any way

Rating:

5.0

Great customer Service. Good price.

Rating:

5.0

Parking was tricky - the parking lot was too small

Rating:

3.0

Location was very small and not convenient parking spaces.

Rating:

5.0

I had no problem what so ever, but the places appearance is not that great. I would not hesitate to do more business there.

Rating:

5.0

Simplest and best rental experience!

Rating:

3.0

Customer service is always a little suspect but you put up with it for convenience. AC didn’t work and it was 90 degrees. Windshields always need cleaned. I’ve had to clean them tbree of my last 4 rentals just so I could see.

Rating:

5.0

For future transactions, it is recommended to avoid stating that only the difference will be paid. Instead, focus on the refund process, as not all clients may have substantial funds readily available.

Rating:

2.0

The interaction was fine and polite but the guy didn't give precise information. I don't know if he just didn't know or if he failed to give me that info on purpose. I was told to just drop it off within the places business hours. No mention of there being another charge if it was dropped off after a certain time other than business hours.

Rating:

3.0

didn't really get a greating from the representative he did not say good morning or can I help you. I had to say good morning.

Rating:

5.0

Everything was great

Rating:

5.0

The back chain on the trailer had been left loose and dragged down the road. the rubber that locks the hook in was missing. everything else was fine

Rating:

5.0

The online process didn't go smoothly at all but the gentleman inside was very efficient and friendly with getting me in my truck and on the road. Dropping the truck back off was a good experience, only waited a few minutes before someone checked out the truck, confirmed everything was good and I was on my way home.

Rating:

3.0

Online check in process was HORRIBLE! Took me over an hour to fill everything in and I still ended up having to wait in line to get the keys. Not the locations fault...purely UHaul and their complicated process. Online check in is NOT easy or quicker.

Rating:

5.0

I have rented from this location multiple times and never had a bad experience. I will continue to use this location

Rating:

4.0

The 2 gentlemen i worked with on pick and drop off were both very nice and helpful.. My only issue with this location was the lot was small and there was very little room to be able to get in and out of the location.

Rating:

5.0

Great customer service and friendly. Pulled the U-Haul for us and everything.

Rating:

5.0

Really enjoy my experience

Rating:

2.0

Better customer service. Store operator was very rude for no reason: maintenance/ side employee was so much nicer.

Rating:

5.0

Nothing. The guy running this location is very clear and direct with the instructions. Everything went very smoothly. I'll be back!

Rating:

5.0

Overall great job! Man behind the desk can multitask like no other.

Rating:

5.0

There is literally nothing to improve upon. I am a returning customer from two years ago. The excellent service was the same then as it was today. There should be more businesses ran this way. He is such a big help and will do anything he can to make the rental experience as stress-free as he can. I really cannot say enough positive things about this particular place of business. I will return when needed and I will tell whomever I can about my experience and recommend this particular place for their needs. Thank You.

Rating:

5.0

They were very nice and friendly and very helpful! Would definitely recommend them and used them again if the need arises!!

Rating:

3.0

Be more open and give complete answers to questions by customers. I asked how much labor would be to hire a couple guys to help unload! The answer was depending on how long it takes.Didn’t say it was a 2 hour minimum which cost me $277.00 for a half hour of help!!

Rating:

4.0

i had no issues with entire experience

Rating:

5.0

Staff was polite and helpful.

Rating:

1.0

Stop asking for depit cards and credit cards

Rating:

5.0

The owner tells it like it is. He’s a straight shooter. I’ll be back the next time I need to rent a U-Haul

Rating:

5.0

The guy that I deal with is always friendly and straight to the point and I like that a lot he’s good to deal with

Rating:

5.0

Nothing. Experience was great. Fantastic staff.

Rating:

1.0

I was overcharged for Safemove which was fraudulently added onto my account during check in, I scheduled self service but was demanded to come inside to get checked out because it was “easier”. After reading the review online I completely understand their frustration now. I plan on disputing with my bank.

Rating:

4.0

none

Rating:

1.0

I will not rent from U-Haul, at least not from this location ever in the future. Upon arrival to receive my U-Haul truck, the person in charge was extremely rude and not only that I was charged double what I was led to believe it would be. To anyone who sees this do not use this U-Haul location

Rating:

5.0

Very easy to drop off and staff was very helpful. Thank You

Rating:

5.0

Brandy was so kind and helpful. Best uhaul location I’ve ever been too

Rating:

2.0

This is my second time renting from this location. Probably my last. The first time I rented a trailer and when I went to pick it up, it had a flat tire. The location had no way to air up the tire or move the trailer. I had to use my personal vehicle to move two different trailers out of the way to get to a serviceable unit. This time I rented a moving van and the check engine light was on and the inside of the front windshield was filthy.. Customer service at this location could definitely be better. Person working the front desk is very short and to the point and does not come across friendly or welcoming at all.

Rating:

5.0

My van had plenty of pet hair and my clothes was full of pet hair and the van smelled awful other than than it could have been more cleaner

Rating:

5.0

Got very strong service on busy and rainy morning.

Rating:

5.0

John is awesome to work with. Willing to help you with everything you need for a smooth moving experience.

Rating:

5.0

Greenwood South has so many options available. Quick and easy service. The truck we got was clean, in great condition, and top of the line. Would come back here again!

Rating:

3.0

I’m not sure why my $29 truck rental with 40 miles of driving ended up being $160. I will not be using this service again.