Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

5.0

For future transactions, it is recommended to avoid stating that only the difference will be paid. Instead, focus on the refund process, as not all clients may have substantial funds readily available.

Rating:

2.0

The interaction was fine and polite but the guy didn't give precise information. I don't know if he just didn't know or if he failed to give me that info on purpose. I was told to just drop it off within the places business hours. No mention of there being another charge if it was dropped off after a certain time other than business hours.

Rating:

3.0

didn't really get a greating from the representative he did not say good morning or can I help you. I had to say good morning.

Rating:

5.0

Everything was great

Rating:

5.0

The back chain on the trailer had been left loose and dragged down the road. the rubber that locks the hook in was missing. everything else was fine

Rating:

5.0

The online process didn't go smoothly at all but the gentleman inside was very efficient and friendly with getting me in my truck and on the road. Dropping the truck back off was a good experience, only waited a few minutes before someone checked out the truck, confirmed everything was good and I was on my way home.

Rating:

3.0

Online check in process was HORRIBLE! Took me over an hour to fill everything in and I still ended up having to wait in line to get the keys. Not the locations fault...purely UHaul and their complicated process. Online check in is NOT easy or quicker.

Rating:

5.0

I have rented from this location multiple times and never had a bad experience. I will continue to use this location

Rating:

4.0

The 2 gentlemen i worked with on pick and drop off were both very nice and helpful.. My only issue with this location was the lot was small and there was very little room to be able to get in and out of the location.

Rating:

5.0

Great customer service and friendly. Pulled the U-Haul for us and everything.

Rating:

5.0

Really enjoy my experience

Rating:

2.0

Better customer service. Store operator was very rude for no reason: maintenance/ side employee was so much nicer.

Rating:

5.0

Nothing. The guy running this location is very clear and direct with the instructions. Everything went very smoothly. I'll be back!

Rating:

5.0

Overall great job! Man behind the desk can multitask like no other.

Rating:

5.0

There is literally nothing to improve upon. I am a returning customer from two years ago. The excellent service was the same then as it was today. There should be more businesses ran this way. He is such a big help and will do anything he can to make the rental experience as stress-free as he can. I really cannot say enough positive things about this particular place of business. I will return when needed and I will tell whomever I can about my experience and recommend this particular place for their needs. Thank You.

Rating:

5.0

They were very nice and friendly and very helpful! Would definitely recommend them and used them again if the need arises!!

Rating:

3.0

Be more open and give complete answers to questions by customers. I asked how much labor would be to hire a couple guys to help unload! The answer was depending on how long it takes.Didn’t say it was a 2 hour minimum which cost me $277.00 for a half hour of help!!

Rating:

4.0

i had no issues with entire experience

Rating:

5.0

Staff was polite and helpful.

Rating:

1.0

Stop asking for depit cards and credit cards

Rating:

5.0

The owner tells it like it is. He’s a straight shooter. I’ll be back the next time I need to rent a U-Haul

Rating:

5.0

The guy that I deal with is always friendly and straight to the point and I like that a lot he’s good to deal with

Rating:

5.0

Nothing. Experience was great. Fantastic staff.

Rating:

1.0

I was overcharged for Safemove which was fraudulently added onto my account during check in, I scheduled self service but was demanded to come inside to get checked out because it was “easier”. After reading the review online I completely understand their frustration now. I plan on disputing with my bank.

Rating:

4.0

none

Rating:

1.0

I will not rent from U-Haul, at least not from this location ever in the future. Upon arrival to receive my U-Haul truck, the person in charge was extremely rude and not only that I was charged double what I was led to believe it would be. To anyone who sees this do not use this U-Haul location

Rating:

5.0

Very easy to drop off and staff was very helpful. Thank You

Rating:

5.0

Brandy was so kind and helpful. Best uhaul location I’ve ever been too

Rating:

2.0

This is my second time renting from this location. Probably my last. The first time I rented a trailer and when I went to pick it up, it had a flat tire. The location had no way to air up the tire or move the trailer. I had to use my personal vehicle to move two different trailers out of the way to get to a serviceable unit. This time I rented a moving van and the check engine light was on and the inside of the front windshield was filthy.. Customer service at this location could definitely be better. Person working the front desk is very short and to the point and does not come across friendly or welcoming at all.

Rating:

5.0

My van had plenty of pet hair and my clothes was full of pet hair and the van smelled awful other than than it could have been more cleaner

Rating:

5.0

Got very strong service on busy and rainy morning.

Rating:

5.0

John is awesome to work with. Willing to help you with everything you need for a smooth moving experience.

Rating:

5.0

Greenwood South has so many options available. Quick and easy service. The truck we got was clean, in great condition, and top of the line. Would come back here again!

Rating:

3.0

I’m not sure why my $29 truck rental with 40 miles of driving ended up being $160. I will not be using this service again.

Rating:

1.0

I was grossly overcharged. I was charged for 44 miles when I barely drove 10.

Rating:

5.0

You need to do nothing. The man working the front desk and everything else did a professional service for me.

Rating:

5.0

The truck worked but the engine light was on

Rating:

1.0

The 15' U-Haul truck we rented leakedwarehoTerribly. The upper shelf storage was soaked & nearly a half inch deep in water. The entire box of the truck leaks as well. Our boxes got wet & some furniture got wet, as well. It is drying out in uor garage now and se a ms it will be ok. I would THINK that U-Haul would TRY to rent a dry truck, when.they were calling for Massive Storms & Severe Flooding here in Central Indiana..... ALSO, the lock on the truck box door, would NOT unlock. When I got home, I oiled the lock & key myself and was finally able to get it to work. We rented your U-Haul truck to store our Boxed items & furniture in for 4 days, sitting in our driveway, while we had new carpet installed in our home. We put a TOTAL of 5 miles on your truck. I have rented from U-Haul on MANY occasions ,& have Never been so disappointed, in our lives. When I complained about the truck leaking, I was told "OH they all leak" & That's a quote.. Lee & Sheryl White (463) 261-3068 email is white2262@yahoo.com Thank You!

Rating:

5.0

None

Rating:

1.0

I had a very frustrating experience with this U-Haul location. When placing my order, I accidentally selected 4:00 AM instead of 4:00 PM—an honest mistake. Rather than reaching out to confirm or clarify the timing of my reservation, the owner simply canceled my order without any follow-up. When I tried to address the issue, the owner was exceptionally rude and unprofessional, adding unnecessary stress to an already inconvenient situation. The lack of communication and courtesy was incredibly disappointing. This could have been a simple misunderstanding resolved with a quick call or email, but instead, it turned into a poor customer service experience that I wouldn’t wish on anyone. I expected better from a trusted company like U-Haul, and unfortunately, this location did not meet those standards.

Rating:

1.0

I smelled like weed after standing in the building for 10 minutes. I hauls system was down and the guy kept trash talking u hail about how terrible they are and he didn’t control himself well. He can’t backing up from the computer and putting his hands on his head with frustration trash talking u haul when the system wasn’t doing what he wanted. The truck had dents along the side of the truck and bird feathers inside the wind shield and a hole on the handle inside. Appeared to me someone shit something inside the cab of the truck but I don’t know. He didn’t explain anything to me about hooking up the trailer. I had to go purchase an adapter to be able to tow it with my Tahoe.

Rating:

3.0

There are too many trailers and trucks on this site. Hard to maneuver. I rented a 6x12 enclosed trailer which pulled great. Why in God's name are there no jacks on the trailers? At least the enclosed ones. You expect one old man at the store and the client to pick up a ~200 pound tongue weight trailer and put it on a hitch? If I would have been an elderly person, or refused to help, there is no way the gentleman running the store could have put the trailer on my hitch by himself. We had a helluva time. Get some jacks!

Rating:

4.0

The A/C was not working properly. The only airflow came through the defroster.

Rating:

3.0

The truck I rented turned out to not be suitable for the task and I had to return it within hours. I understand contracts and whatnot, but I was disappointed at the rigidness of being charged for an entire 24hrs plus insurance. I believe a partial refund would have been fair under these circumstances.

Rating:

5.0

Excellent customer service!!!

Rating:

3.0

App quit working when I went to pick up the truck. I was told IT is updating the App. It was frustrating.

Rating:

5.0

Always great service & solid reliable trucks here. These guys know their business and do it well. There is no reason to go anywhere else other than this UHAUL location at Greenwood South 2622 S US 31 Greenwood, IN 46143

Rating:

4.0

You got me in and out quickly both on pick up and return. No complaints.

Rating:

5.0

John was fantastic to work with!!!!

Rating:

5.0

I was so pleased with this U-haul experience! I referred my post lady to Johnny's U-haul, who I do believe will be a costumer soon. Ladies By the way, Johnny is very professional and he is attentive to our special concerns and moving needs. Thanks Johnny.

Rating:

5.0

The gentleman was juggling more things than a circus’s clown. He had more patience than most people would . I enjoyed my interaction with him and he got me in and out.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

5.0

Owner and workers were very respectful and kind. Even tho it was a busy day it was all good vibes!!!!

Rating:

5.0

Bill was great to work with.

Rating:

4.0

Service was prompt

Rating:

5.0

Nice