Check in person was not very straightforward they were behind. Had to call customer service to confirm it was dropped off and checked in on time.
STEVEN F
Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A lot of trucks but guy was kinda rude and truck had bad aliment
Julian LWay too expensive. Almost $200 plus fuel for just over an hours use couple miles from location. Made one trip
DAVID TThe UHaul app was going thru system upgrade but the rep who assisted us was super kind and patently/manually worked around and checked me out with a truck.
Saroj SThe staff was very helpful when I picked up my trailer. The entire process was so easy. Thank you very much.
RONALD BStaff was friendly, informative, and efficient. Highly recommend this location.
MICHELLE SWe dropped off the truck after hours so we didn't see inside the building or any personnel. There was no clear direction on where to park returns.
Jennifer MNothing all went extremely well,pick up to drop off.Ron and his wife were so kind and helpful when I dropped off the 6x12 trailer. From my experience I found UHaul personnel to be very accommodating and friendly people,please keep up the great work.
JOHN MFriendly staff and clean trucks
BRAD KOwner was great and easy to work with. Equipment was great and helped with our moving tasks. Would use this location again.
JEFFREY CJohn was very friendly and helpful.
Stephen FGreat customer service will definitely use again
Jessica KThe "young" fella that runs the place was very helpful! I will be back!
JASON CThe worker, possibly owner who was running the front desk for pick-up was incredibly rude and obnoxious. They clearly had overbooked having dozens of customers arriving at the same time to pick up their rentals. With only two people working, they were severely short staffed and obviously stressed. Instead of handling this mix up in a professional manner, the man at the front desk took out his frustrations on the customers, acting incredibly rude and even yelling at certain points while we all just stood there dumbfounded at his behavior. I will never come back to this location and I will tell everyone I know to avoid it all costs. Those who don’t know how to run a business lose business. My suggestion for improvement would be to get the front office worker into an anger management course so he can learn how to handle difficult situations calmly and respectfully.
Rachel BGood folks.
Richard LEmpty turn in was easy and efficient.
GERALD DCheated on the price
DANIEL CFriendly, Cooperation with Uhaul workers. I recommend it to anyone who plan to move out, using Uhaul truck!
MICHAEL GFriendly and fast in closing out rental.
Karen MTerrible
Jordan FI had a great experience at this location! Convenient, clean, reasonable. I had come in winter just after some heavy snow and ice so the driveway though fairly safe and easy to manage was a little unnerving but it was obvious that efforts were made to clear the incline for safety.
Jennifer PI put 7 miles on truck added 2 gallons of fuel and was still charged 22.50 fuel charge uhaul will NOT be getting any more of my business
SCOTT CExcellent response, attendant met us as we pulled up.
JAY PVery helpful and got me on my way with no issues. Highly recommend this location.
BRIAN MThis pick up location is very well organized and efficient. The service advisor was very helpful and friendly.
Shirley SExcellent customer service.
Jeffrey EBlower motor on heat/defrost not working
BRIAN RThey were professional and made the renting a trailer experience very easy
SCOTT MWe returned after hours with no issues!
JACQUELYN JI was over charged for the equipment. I was quoted 160. And charge 260.
Adam GEmployees should be versed in all equipment related to their location in order to ensure customers are utilizing equipment properly before departure.
MICHAEL APeople here is what makes the difference and why I continue to come back!!!! Class act always.
JEFFERY MFriendly and proficient.
MARY HLocation is cramped, horrible entrance/exit and not enough parking available. Staff was friendly, but actual truck was trash. Avg on clean but mechanically trash .
SAMUEL CVery professional
VINSON QMake sure all rentals are clean before the next rental. There was dog poop on the step up to get into the U-Haul. The guy working was busy helping someone else, so I took it upon myself to get some napkins and spray to clean it. The very nice man did offer to put me in another rental, but I declined due to the fact that I had already switched rentals because the first one was blocked in.
KAYLA RSuper easy and quick.
Joshua BReserved it 4 days prior to needing it. Had to wait 40 min to pick it up at the location. Guy got short with me for being late. Also ordeee 12 blankets he only had six blankets but failed to load them or give them to me. Was supposed to drop the trailer off Im South Bend. I told him that but he set it for Laporte but told me to just drop it off where I had originally asked for but when so pulled it up on the app it told me an hour out of my way to South Bend. Guy in Greenwood let everyone know he had been doing this for 30 years. He knows all except how to do his job. Won’t ever go back.
Thomas RI’ve rented from this location numerous times and I’ve never had a problem. John is a refreshing person to deal with because he is straightforward and doesn’t take any BS which is what I like but I highly recommend this location and it is a joy to work with him. Thank you.
LAYMAN CAwesome job
BRIAN MManager went over and above the call of duty to help us get 2 guys short notice to help us move. Whole experience was very professional, would highly recommend!
JAMES CDon't charge for equipment someone didn't rent!
Eric GWhen I pick up truck The old guy is a lot attitude and when I drop off, there other guy is good. They helped me a lot. Thank you.
Bhupinder MNothing. Customer service was top notch.
KAREN MVery bad customer service. people are literally disgusting in the office and it smells and dirty. never again I will rent U-Haul. I will go to enterprise..
FIKRET SNot a criticism of this location per se but I attempted to utilize mobile check-in and the app was unable to process my check-in, which cost me 3-4 prime hours in the morning when I had a moving crew scheduled which really set me back. This location needs more signage for returns...even if I was able to complete mobile check-in, I would have been unable to pull the truck out as so much dropped off equipment was scattered around.
Chad RAs always, Great service!!
Steve TGood 👍
MOHAMMAD DThe older gentleman has no business being employeed. Horrible, horrible attitude only complaining loudly about how the business should be closed on Saturdays because it was just too busy. I was there just to pick up the key because my resevation was handled on line. The gentleman was complaining about many of the trucks missing keys. Id say some organization was called for. The office area was dirty and cluttered. There were 3 customers there waiting to be helped. All were in shock about how this man conducted himself. I have used this uhaul dealer once before, but never again. Please get rid of this guy! Btw, the younger fellow who finally got my key for me was very calm and helpful.
Sky BStaff was rude. No greetings, no friendliness. Just rude. Did not get the moving blankets that I requested, told them that, was told it would be removed from the bill and was still charged for them. Truck was terrible as well. So much play in the steering wheel that I couldn't hardly keep it in the lane on the highway. I drive large vehicles frequently and am well accustomed to how they handle. Engine sounded horrible. Couldn't even have a conversation because of how loud everything was. Definitely have had better Uhaul experiences.
Caleb W