Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service and friendly. Pulled the U-Haul for us and everything.

Rating:

5.0

Really enjoy my experience

Rating:

2.0

Better customer service. Store operator was very rude for no reason: maintenance/ side employee was so much nicer.

Rating:

5.0

Nothing. The guy running this location is very clear and direct with the instructions. Everything went very smoothly. I'll be back!

Rating:

5.0

Overall great job! Man behind the desk can multitask like no other.

Rating:

5.0

There is literally nothing to improve upon. I am a returning customer from two years ago. The excellent service was the same then as it was today. There should be more businesses ran this way. He is such a big help and will do anything he can to make the rental experience as stress-free as he can. I really cannot say enough positive things about this particular place of business. I will return when needed and I will tell whomever I can about my experience and recommend this particular place for their needs. Thank You.

Rating:

5.0

They were very nice and friendly and very helpful! Would definitely recommend them and used them again if the need arises!!

Rating:

3.0

Be more open and give complete answers to questions by customers. I asked how much labor would be to hire a couple guys to help unload! The answer was depending on how long it takes.Didn’t say it was a 2 hour minimum which cost me $277.00 for a half hour of help!!

Rating:

4.0

i had no issues with entire experience

Rating:

5.0

Staff was polite and helpful.

Rating:

1.0

Stop asking for depit cards and credit cards

Rating:

5.0

The owner tells it like it is. He’s a straight shooter. I’ll be back the next time I need to rent a U-Haul

Rating:

5.0

The guy that I deal with is always friendly and straight to the point and I like that a lot he’s good to deal with

Rating:

5.0

Nothing. Experience was great. Fantastic staff.

Rating:

1.0

I was overcharged for Safemove which was fraudulently added onto my account during check in, I scheduled self service but was demanded to come inside to get checked out because it was “easier”. After reading the review online I completely understand their frustration now. I plan on disputing with my bank.

Rating:

4.0

none

Rating:

1.0

I will not rent from U-Haul, at least not from this location ever in the future. Upon arrival to receive my U-Haul truck, the person in charge was extremely rude and not only that I was charged double what I was led to believe it would be. To anyone who sees this do not use this U-Haul location

Rating:

5.0

Very easy to drop off and staff was very helpful. Thank You

Rating:

5.0

Brandy was so kind and helpful. Best uhaul location I’ve ever been too

Rating:

2.0

This is my second time renting from this location. Probably my last. The first time I rented a trailer and when I went to pick it up, it had a flat tire. The location had no way to air up the tire or move the trailer. I had to use my personal vehicle to move two different trailers out of the way to get to a serviceable unit. This time I rented a moving van and the check engine light was on and the inside of the front windshield was filthy.. Customer service at this location could definitely be better. Person working the front desk is very short and to the point and does not come across friendly or welcoming at all.

Rating:

5.0

My van had plenty of pet hair and my clothes was full of pet hair and the van smelled awful other than than it could have been more cleaner

Rating:

5.0

Got very strong service on busy and rainy morning.

Rating:

5.0

John is awesome to work with. Willing to help you with everything you need for a smooth moving experience.

Rating:

5.0

Greenwood South has so many options available. Quick and easy service. The truck we got was clean, in great condition, and top of the line. Would come back here again!

Rating:

3.0

I’m not sure why my $29 truck rental with 40 miles of driving ended up being $160. I will not be using this service again.

Rating:

1.0

I was grossly overcharged. I was charged for 44 miles when I barely drove 10.

Rating:

5.0

You need to do nothing. The man working the front desk and everything else did a professional service for me.

Rating:

5.0

The truck worked but the engine light was on

Rating:

1.0

The 15' U-Haul truck we rented leakedwarehoTerribly. The upper shelf storage was soaked & nearly a half inch deep in water. The entire box of the truck leaks as well. Our boxes got wet & some furniture got wet, as well. It is drying out in uor garage now and se a ms it will be ok. I would THINK that U-Haul would TRY to rent a dry truck, when.they were calling for Massive Storms & Severe Flooding here in Central Indiana..... ALSO, the lock on the truck box door, would NOT unlock. When I got home, I oiled the lock & key myself and was finally able to get it to work. We rented your U-Haul truck to store our Boxed items & furniture in for 4 days, sitting in our driveway, while we had new carpet installed in our home. We put a TOTAL of 5 miles on your truck. I have rented from U-Haul on MANY occasions ,& have Never been so disappointed, in our lives. When I complained about the truck leaking, I was told "OH they all leak" & That's a quote.. Lee & Sheryl White (463) 261-3068 email is white2262@yahoo.com Thank You!

Rating:

5.0

None

Rating:

1.0

I had a very frustrating experience with this U-Haul location. When placing my order, I accidentally selected 4:00 AM instead of 4:00 PM—an honest mistake. Rather than reaching out to confirm or clarify the timing of my reservation, the owner simply canceled my order without any follow-up. When I tried to address the issue, the owner was exceptionally rude and unprofessional, adding unnecessary stress to an already inconvenient situation. The lack of communication and courtesy was incredibly disappointing. This could have been a simple misunderstanding resolved with a quick call or email, but instead, it turned into a poor customer service experience that I wouldn’t wish on anyone. I expected better from a trusted company like U-Haul, and unfortunately, this location did not meet those standards.

Rating:

1.0

I smelled like weed after standing in the building for 10 minutes. I hauls system was down and the guy kept trash talking u hail about how terrible they are and he didn’t control himself well. He can’t backing up from the computer and putting his hands on his head with frustration trash talking u haul when the system wasn’t doing what he wanted. The truck had dents along the side of the truck and bird feathers inside the wind shield and a hole on the handle inside. Appeared to me someone shit something inside the cab of the truck but I don’t know. He didn’t explain anything to me about hooking up the trailer. I had to go purchase an adapter to be able to tow it with my Tahoe.

Rating:

3.0

There are too many trailers and trucks on this site. Hard to maneuver. I rented a 6x12 enclosed trailer which pulled great. Why in God's name are there no jacks on the trailers? At least the enclosed ones. You expect one old man at the store and the client to pick up a ~200 pound tongue weight trailer and put it on a hitch? If I would have been an elderly person, or refused to help, there is no way the gentleman running the store could have put the trailer on my hitch by himself. We had a helluva time. Get some jacks!

Rating:

4.0

The A/C was not working properly. The only airflow came through the defroster.

Rating:

3.0

The truck I rented turned out to not be suitable for the task and I had to return it within hours. I understand contracts and whatnot, but I was disappointed at the rigidness of being charged for an entire 24hrs plus insurance. I believe a partial refund would have been fair under these circumstances.

Rating:

5.0

Excellent customer service!!!

Rating:

3.0

App quit working when I went to pick up the truck. I was told IT is updating the App. It was frustrating.

Rating:

5.0

Always great service & solid reliable trucks here. These guys know their business and do it well. There is no reason to go anywhere else other than this UHAUL location at Greenwood South 2622 S US 31 Greenwood, IN 46143

Rating:

4.0

You got me in and out quickly both on pick up and return. No complaints.

Rating:

5.0

John was fantastic to work with!!!!

Rating:

5.0

I was so pleased with this U-haul experience! I referred my post lady to Johnny's U-haul, who I do believe will be a costumer soon. Ladies By the way, Johnny is very professional and he is attentive to our special concerns and moving needs. Thanks Johnny.

Rating:

5.0

The gentleman was juggling more things than a circus’s clown. He had more patience than most people would . I enjoyed my interaction with him and he got me in and out.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

5.0

Owner and workers were very respectful and kind. Even tho it was a busy day it was all good vibes!!!!

Rating:

5.0

Bill was great to work with.

Rating:

4.0

Service was prompt

Rating:

5.0

Nice

Rating:

5.0

Super easy pick up and drop off. Trailer was exactly what I needed.

Rating:

5.0

The trailer was ready to on arrival. I was in and out in no time. Couldn't have asked for a smoother pickup

Rating:

1.0

Worker I interacted with had a terrible attitude. Was rude, angry, and unpleasant. Spoke to customers and other staff in an abrasive and unkind manner. Also, I was not provided a printed receipt, which based on a sign I saw hanging on the wall inside, should mean I receive money back

Rating:

2.0

Better customer service at the location and for the truck not to be stuck in mud at the location.

Rating:

3.0

Truck had broken glass all in it and left over items.. got charged $155 based on a guess of how many miles id drive. Said my money back would happen today butstill havent got it…

Rating:

5.0

This is the only location I will deal with. The employees who work there are extremely friendly and laid back. Always a pleasant experience

Rating:

4.0

Tires were low, engine lite was on. I think there should be a minimum amount of miles included with the rental, maybe 15 miles

Rating:

2.0

Tell yourself before you meet every customer that you want them to have a positive experience.

Rating:

5.0

Quick, Easy, Painless... very professional and helpful employee.. especially as cold as it is outside today.. he deserves a bonus