Customer Reviews for Greenwood West Tool & Party Rental
(U-Haul Neighborhood Dealer)

53 reviews

378 Western Blvd   Greenwood, IN 46142

(317) 497-3347

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 497-3347

378 Western Blvd
Greenwood, IN 46142

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
2.0

The employee working was great, however the location itself was not that great. We did early check in and still spent over an hour at this location because they decided to only have one employee working on a busy Saturday. And online I rented 4 furniture dollys and come to find out they only had one. And told me to go buy my own. If it you aren't able to rent them, it shouldn't be an option.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Heidi Z. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Check maintenance records. The change oil light was on when I picked up the truck. I don't know if it was past due for an oil change, or if the tech who changed the oil last simply forgot to reset the system.

DENNIS H. 
Rating:
5.0

The owner Johnny was awesome!

Phillip P. 
Rating:
5.0

The website needs some attention. Had to call for a reservation.

JEANNETTE S. 
Rating:
5.0

The manager was really nice and it was easy to get uhaul.

Alexis R. 
Rating:
5.0

Nothing my service was great and my vehicle was clean. They worked with me on my return time when I needed it longer than expected.

Anetra P. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Shawna P. 
Rating:
3.0

I'm not happy that we were charged for the safe mover even though on line I declined the coverage. I noticed the charge after we picked up the truck and I received an email. My husband signed for the truck so he didn't think twice to check the receipt.

Dennis A. 
Rating:
5.0

Great people to work with

Glen W. 
Rating:
2.0

Customer did not leave a comment.

Patrice T. 
Rating:
3.0

Even though the store said it was open, there was no one there, no one to help. Just a telephone number on a sticky note on the door. They didn't even check it in until after I received a call from another location wondering where the tow dolly was, they actually had to call them and tell them to check it in. Not happy, not professional.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

No concerns, owner was very helpful. It would be nice if the trucks had cruise control, that would make the long drives easier.

Angela S. 
Rating:
4.0

Besides the fact you have tied up $376.00 of my money for 3 days so far, which I don't appreciate, everything else was good.

John H. 
Rating:
5.0

We're very happy to have this U-Haul dealer so close to us.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
2.0

No one was there. I called the number and was told to just leave it.

Scottie E. 
Rating:
5.0

I Have No Complaints About My Experience

CHERI P. 
Rating:
3.0

The truck had less than 1/8 tank of gas. The passenger window had been left down and it was snowing. The exhaust was extremely loud and the exhaust smell was very strong.

David B. 
Rating:
2.0

Had rental 1.75 hours past deadline due to tow vehicle tire issue. Called to request a courtesy refund of full second day of rental and was told “he can't change what the computer says”…. That's bogus; received accommodations before.

W K. 
Rating:
4.0

Customer did not leave a comment.

Terry P. 
Rating:
4.0

Customer did not leave a comment.

Neil P. 
Rating:
4.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The owner happened to be there and he was super helpful - he taught us the proper way to hook up the trailer to our truck and was very patient and kind.

Jessica S. 
Rating:
5.0

I love that this new location is so convenient!

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Greg was very helpful and very kind!

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Service was excellent and the cargo van was clean and comfortable.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

THERECE S. 
Rating:
5.0

Great service and very friendly

Gary H. 
Rating:
5.0

Nothing! You're doing everything right!

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Was helpful and patient

JAMES B. 
Rating:
1.0

Clean the truck out of cigarette ash and debris. Have the appropriate equipment ordered on scene and ready for those who ordered it.

Dalton A. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Ralph W. 
Rating:
5.0

Good rental, trailer was ready and the service was great. The location was easily accessible and easy to hook up and drop off.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

RALPH W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
3.0

When I made my initial reservation I had selected different pick up and drop off places. A day before my order they changed the pick up to this location which has only been open for about a month. They are right off SR 37 and in the middle of highway/road construction. I was able to navigate this, but then the person in charge removed my drop off location, told me to call when I get there to set up my drop off. Also I did not see any "no cash accepted" on the website, so I planned on paying some cash and the rest on credit card. When I went to pay cash the man said we do not accept cash and pointed to their no cash for U-Haul rentals sign. After I got to my destination, I was checking my account online and my charges showed $5500 instead of the $1200 (which I paid via credit card) and showed my drop off location as my pick up location???. What is the point of making a reservation if U-Haul is going to change the pick up and drop off sights? I will to say they were very nice and hooked up my trailer no problem. However, for the 6x12 you really need a jack installed on these trailers as it takes 2-3 people to lift them. I was by myself (I am 61) and had to purchase a hand jack, wheel chocks and jack stand as I had to unhook my trailer due to my apartment location. I should have been better prepared for the unexpected issues (construction traffic, jack) but to remove the drop off sight was ridiculous.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN S. 
No reviews have been submitted for this location.

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