Customer Reviews for Grey Fox Emporium & Consignments
(U-Haul Neighborhood Dealer)

363 reviews

130 Jepperson Rd   Thayne, WY 83127

(307) 883-0017

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 883-0017

130 Jepperson Rd
Thayne, WY 83127

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Nothing. They do it right!!

Dolores A. 
Rating:
5.0

Very helpful and pleasant, I would highly recommend them and I plan to use them again to complete my move!

HOLLY B. 
Rating:
5.0

Great experience. They were very helpful

Chet E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Appreciated owners nice personality and willingness to help!

Steven B. 
Rating:
5.0

So easy to return trailer

STUART B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything went smoothly and expertly. I cannot think of anything to improve.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Great customer support on site from Brian.

Lubomir P. 
Rating:
5.0

Nothing...This place was awesome..They helped me load the trailer and explained how to be careful while driving!!

KEN G. 
Rating:
1.0

Unfortunately there are no other choices in Thayne (population 366) and perhaps I should feel I am lucky. But no. This is the third time I've dropped off UHaul equipment (trailers and vehicles) at this location over the past two years. No one staffs the small office at anytime that I have observed. On rare occasions a seemingly annoyed gruff older man answers the phone. He told me this last time that the office is not open Mondays and this is posted on the door (It's not). It's not officially open on Sundays either. One cannot check in equipment using the UHaul website at this location as there is no Wi-Fi and Cellular reception poor. While we were pondering how to check in the equipment another UHaul customer drop up trying to pick up a truck and expressed his frustration to us. Overall a series of unsatisfactory experiences at this this location. Perhaps I'll try Afton (16 miles away) next time.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Kathy E. 
Rating:
5.0

Always friendly and super understanding!

Hunter S. 
Rating:
5.0

Customer did not leave a comment.

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Sam E. 
Rating:
5.0

Great customer service both to pick up and drop off.

Clyde M. 
Rating:
5.0

Customer did not leave a comment.

Hunter S. 
Rating:
5.0

The truck itself has front suspension problems, the shocks are shot, It bottoms out on the smallest bump, very uncomfortable and somewhat dangerous. Needs Major frontend Maintenance!!!!

Rickey C. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Hunter S. 
Rating:
4.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

Brian and Ernie were a pleasure to work with

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Betsy S. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Guys bent over backwards to me get through a glitch with my reservation. Rented from them 3 times and never been disappointed.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Awesome experience. They were super helpful and went out of their way to make sure we had everything for the move. Also very knowledgeable about Uhaul - was able to tell us how to plan out the next phase of renting a vehicle to haul stuff up to Canada. You need more people like this!

Henry C. 
Rating:
5.0

Very efficient, simple and polite, van was warming up before we arrived! Thank you for great service!

Holly B. 
Rating:
5.0

I've used this uhaul more than once and they are very accommodating everytime.

Dana S. 
Rating:
4.0

The two times I've rented a uhaul, the port you plug your phone in didn't work to charge my phone.

Robbin W. 
Rating:
5.0

the door of the 5X8 travel was difficult to move up and down but with a little spray it worked like a charm. excellent customer service

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Great place to work with. Nice and friendly.

Wayne D. 
Rating:
3.0

Staff is friendly … but don't like surprises of getting charged a second time for a trailer rental .. the same trailer rental ..

Rob H. 
Rating:
5.0

Thank you for your help! I will be renting from you guys again!

Charles S. 
Rating:
5.0

Customer did not leave a comment.

fernando E. 
Rating:
5.0

Nothing I can think of

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

The speaker in the truck was blown out, so the listening experience was miserable for a very long trip.

Jenny L. 
Rating:
5.0

Brian was super helpful and easy to work with. Excellent customer service!

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

LARISSA S. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
5.0

Customer did not leave a comment.

CONNIE JEAN D. 
Rating:
5.0

No one available at location. No one local to call, 45 minutes wait at U-Haul.com. I was instructed to use downloaded app, that did Nothing for return. I had to go to the u-haul web site on my phone to figure out the return process

James F. 
Rating:
5.0

You can fire James in St George and Sam off Sunset Blvd, also in St George where we dropped the hauler. Earnie Eaton in Thayne, Wy, couldn;t have been nicer and stood out as the ideal all your dealers should strive for. Earnie Eaton

JIM M. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Very friendly and good representative

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

BRETT O. 
Rating:
5.0

We had a great experience with Ernie. He made sure we had all the time we needed to reach our destination and unpack the cargo trailer we rented and gave us three extra days

clyde M. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
2.0

We returned the truck the same day and did not get a break on the price. They could have rented it out again if your website would have put it through. I guess my overall complaint is not with the equipment but with the website.

James M. 
Rating:
3.0

Easy drop off instructions, but did not interact with the staff, as they were closed.

Sid W. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

No complaints.

Taylor P. 
Rating:
5.0

Customer did not leave a comment.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

Allen J. 
Rating:
5.0

The truck cargo area smelled like cat urine.

Vivian J. 
Rating:
5.0

Ernie was so helpful and hooked up the trailer. Great experience!

Golden F. 
Rating:
3.0

Facility closed. Drop day was a Monday.

Aaron T. 
Rating:
1.0

The owner went fishing at noon on Saturday according to his recorded phone message and wouldn't return until Tuesday. We were ready to return the equipment Saturday but with no one available at the drop off Saturday, we dropped it off Sunday with no one working at the drop off. Followed online internet internet instructions. The owner then charged us for Sunday as an extra day of $95.00. We were given 3 extra days when I picked up the equipment. When the owner called me Saturday morning saying he needed the truck now. I told him that we just started unloading the 26' truck and there were issues with the truck's governor and at times we couldn't go over 40 mph and the tow dolly had a dead tail light. He seemed to indicate that he could have cared less about the issues. The drop off location in Thayne, Wyoming was a mishmash of all kinds of vehicles, trash and looked like a junk yard. WHEN DOES A UHAUL INSPECTOR CHECK THIS SITE? CLEANLINESS? I WOULD APPRECIATE UHAUL TO AT LEAST CREDIT ME FOR THE $95.00 OVERCHARGE! The convenience store in Dewey, Arizona had no one to check the roadworthiness of the truck or tow dolly.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Seth R. 
Rating:
5.0

Ernie is great!

Ed H. 
Rating:
5.0

The pickup and return were both easy and quick. The customer service was great, the trailer was in excellent condition, was spotless, and I couldn't be happier. Well done!

Martin J. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
4.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

MILES MARTIN P. 
Rating:
5.0

Customer did not leave a comment.

DAVE H. 
Rating:
3.0

I put in a reservation 2 months before I was going to move. It was not in the system, so I rented the truck per mile, I had to there were no more trucks. Then Uhaul put 2 additional charges on my credit card that I am still trying to get off 3 weeks later. My last two experiences with Uhaul have been terrible. Yet I have moved and used these trucks for over 20 years. Time to go with someone else!

Troy H. 
Rating:
5.0

nothing

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
2.0

Dropped off mid afternoon but nobody was in. Just left the trailer.

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
3.0

Make your call canter less consuming, I was waiting on the phone 3 different times, saturday anywhere from a minimum of 45 minutes to a max of almost an hour' Then when I did get the Representative our call dropped after waiting 53 minutes to speak with them! One representative did not know how to over-ride the gps matching to the place I was picking up at'. Calling in time I had to wait for a representative was Very Very frustrating, and will effect the next time I need I moving truck, or suggest a company, My experience in trying to find a truck in western wyo totally sucked, the on-line representive told me there was not any close to me, when I called the site personally they had two trucks available, altho when I asked for a 10' they had none but, 15' when I got to property, they had abandoned, which would have been perfect for my move, but was not offered by site manager or on-line reservations

STEVEN C. 
Rating:
1.0

They were rude on the phone when we asked directions as to were to return our u-haul and trailer. They charged us an extra cleaning fee for the trailer when is was spotless (my fiancé is literally OCD!) they totally scammed us for that fee! I will never use them and or u-hail again. I have moved over 20 times and have never been treated this badly, EVER!

Amy R. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Excellent service, made our moving experience go very smoothly!

Thomas B. 
Rating:
5.0

Ernie was friendly and helpful.

Wade H. 
Rating:
5.0

Customer did not leave a comment.

LISAANNE L. 
Rating:
5.0

Great working with Earnie! Professional and courteous gentleman. Would recommend this business to family and friends.

Gregory James M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
1.0

Customer did not leave a comment.

Steve C. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
3.0

The app has a hard time telling if you are in the correct spot or not. Need to up the radius of the location finder or just get rid of it all together. Spent an hour with customer support before we could even get our rental and became behind on schedule all day

Chaz Lee N. 
Rating:
5.0

Customer did not leave a comment.

Derrick Jay L. 
Rating:
5.0

Same as above

AMADEO M. 
Rating:
5.0

Right now it was easy picking up a trailer and dropping it off I cant think of anything right now

AMADEO M. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

Allan J. 
Rating:
5.0

We dropped the trailer off at night, and it was safe to be able to do that.

Kimberly M. 
No reviews have been submitted for this location.

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