The employee that attended me was very familiar with the u-haul brand. Great customer service. I will definitely recommend. Thank you guysMario M.
Customer Reviews for Guines Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything's was ok thanksFABIO U.
Customer did not leave a comment.YESSI B.
The Associate was very knowledgeable and helpfulSharon E.
Good businessNelson M.
Was told I had to wait 30min because "the guy who does that isn't here yet", when he did show up it was another 20 minutes to get the truck, all after having to drive an extra 30min past 2 other locations because uhaul reservation system is horrible and "those locations aren't doing one ways" according to a U-Haul representativePhilip W.
Excellent customer service.GRACIELA H.
Muy buena atenciÃ³n por parte de Erick que estuvo siempre a nuestra ordenOrlando R.
Customer did not leave a comment.Alba R.
Customer did not leave a comment.kathleen A.
The vehicle was relatively clean. I expected a little less dirt in the cabin. The manager was extremely helpful.Brian F.
Keep your rentals cleanfrancisco T.
Good truck but was dirty inside. New truckTeresa M.
Customer did not leave a comment.Rogelio N.
Customer did not leave a comment.Alex D.
Good companyOscar C.
Employee was very helpful and professionalEustacio R.
It was a little busy, but the gentleman was quick and easy to work with.Daniel K.
Not to improveWalter A.
Customer did not leave a comment.Alfonso G.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.Louis C.
Todo bien Gracias por todoAndres P.
very good serviceAngel C.
Erick and Luis know how to treat customers, PROVIDE great service.Fabian Z.
Tiene Mejores vehÃculos que en otras locaciones. FelicitacionesMiguel B.
Great customer service! Made it very easy to check out and return. Thanks!Diana C.
Customer did not leave a comment.Minerva R.
Customer did not leave a comment.yitza R.
Customer did not leave a comment.cristian V.
Customer did not leave a comment.Edgar M.
Customer did not leave a comment.Adolfo G.
Customer did not leave a comment.Gladys C.
Great customer service! Definitely recommend!Remmy R.
Customer did not leave a comment.Justin E.
Have the location clean the storage cabin of the trucksYsilio A.
The customer service was great . The transaction was completed in a timely manner.Darryl S.
Absolutely nothing the customer service was excellent i would recommend this place to my friends. Guines lumber was on point open early for your convenience. I love the experience. ??Kimberly C.
Customer did not leave a comment.Juan Q.
I dont think they actually check the mileage on the truck. I failed to confirm if the mileage was correct or not. So, i believe i helped them recover their lost of 20 miles. There is only one person who handles reservation... Long story short.. Worst experience everNaomi R.
Customer did not leave a comment.Edgardo C.
Great service. Took less than 5 minutes to do the rental. Didn't have the equipment I reserve but I was given another equipment. Hope he didn't get in trouble . Will come back again and againThomas M.
Customer did not leave a comment.HECTOR C.
Inside smelled like smoke and was not cleaned as good as it could have beenSHARON J.
The worker was very helpful patient and knowledgeable.Joanna S.
Dropped of the van after hours. Parking was available directly in front of the location. Drop of box was visible and convenient.James G.
Customer did not leave a comment.Adolfo P.
Location needs better signage. Hard to see U-Haul sign. DIdn't see the sign until I made a U-turn. Staff very nice and helpful. Good experience overall.daniel P.
lower priceCurtis V.
People were nice, but recent rains left the interior sandy and wet. Back of the truck, inside had not been cleaned. Gas tank was only half full. This was our second pick up location. We got to the first pickup location and was informed the truck was not present due to previous rental not returning it. They knew for hours it wasn't coming back, but no one texted me or let me know. Driving around downtown Miami is very time consuming and cost me a couple of hours of loading time due to the delay.JOHN N.
Keep up the good work.fermin F.
Customer did not leave a comment.ABEL M.
Upon arriving it was hard to tell where the entrance for the Uhaul desk was. But after going around the building I found it. The manager was very friendly.Peter K.
The location is very convenientMiguel S.
Estoy satisfecho con el servicio, lo seguire utilizando prontp gracias.EDUARDO F.
Customer did not leave a comment.carlos G.
I arrived to the location and I was told that they didn't have the key and were calling the person that dropped it, I waited for over two hours I had to contact customer service spoke to Sonia Cordero who called the location and when the location received a called the keys appeared and had been there the entire time. The worst experience I have ever encounter in the long term used of U- haul as a compony.Ayle D.
Customer did not leave a comment.jorge G.
Very good service.MARIA L.
Customer did not leave a comment.MAHMUD K.
Customer did not leave a comment.OSCAR E.
Customer did not leave a comment.Harvey M.
Customer did not leave a comment.JEAN J.
I booked reservation and NEVER requested to include insurance coverage, however, it magically appeared on my receipt and sales person did not take off although I clearly remember refusing to such coverage. I had reserved unit for pick at 1pm, arrived at location at 12:45 and representative didn't show up until 1:20 which is unacceptable. I would like for someone to contact me in regards to this charge at my direct number 786-399-1505.Roberto P.
Customer did not leave a comment.Fernando T.
The location area is very scary....bars on windows/etc.THOMAS W.
You should let your webpage work from outside de US. Is almost impossible to rent and be ready when comming to move a few things...ISRAEL T.
Customer did not leave a comment.LUIS R.
service 80% good,take the truck 2 hours lateJorge R.
Customer did not leave a comment.Olga F.
Todo es perfecto, el personal respetuoso,atento.DORIS R.
Customer did not leave a comment.Tor M.
Never receipt my confirmation, in my email... I pay $100 dollars for 4 hours more 10 dollars for oil. It's not the price 29,95CESAR O.
keep ERIC, he is the best customer service representative for this locationstefanie T.
Customer did not leave a comment.Elio M.
The staff was very friendly and helpful. They explained the contract in detail and provided service with a smile. ??Paris F.
Customer did not leave a comment.stefanie T.
Customer did not leave a comment.Margaret R.
Customer did not leave a comment.bobby P.
Very poor service all around. I expected to rent a moving truck from u-haul and was sent to a more than sketchy location in a rather unsafe part of the city. I was promised 6 hours for the truck but upon picking up the truck at 12, I was informed that this particular lumber store (with a little desk for u-haul) closed at 3 pm. There was no box to leave the keys so I was charged for keeping the truck and not given my 6 hours as promised. Next time I will most definitely NOT use u-haul nor will I recommend u-haul to anyone.JON J.
In a city where customer service is lacking, I was impressed by the courteous and helpful nature of the gentlemen who runs this place. I will definitely be returning to this location, since this is a multi-trip move.CARLINA E.
Customer did not leave a comment.airton R.
More selection of trucksJEROME B.
Customer did not leave a comment.JENNIFER N.
Customer did not leave a comment.ROBERTA S.
Customer did not leave a comment.ANGELINE H.
Erik was very helpful and professional. He took time to explain all of our choices and helped us to take in consideration very helpful tips for our rental. A+ service. Kudos to Erik.MARIO P.
Customer did not leave a comment.ROGER T.
Erick was an exceptional sales representative. I would recommend this location to everyone i know.Pamela W.
Customer did not leave a comment.FERNANDO R.
I will suggest the place to get a real computer.KRUMOV K.
Customer did not leave a comment.FREDERICK C.
Customer did not leave a comment.FREDERICK C.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.GUILLERMO G.
Customer did not leave a comment.robin L.
The service was very good. I would not change anything.ANDRE H.