Everhing Good Excelent customer Service. Erick is Good personHAROLD M.
Customer Reviews for Guines Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location are friendly and profesionalDOUGLAS Y.
they had my reservation on hold and they didn't even have any involved available I would like a discount or a credit for my inconvenience because your systems deny me my U-Haul rentalaileen Q.
Customer did not leave a comment.Alcibiades C.
The staff of this location is pretty helpful 👌SHARLY Z.
Customer did not leave a comment.franck T.
Customer did not leave a comment.Maria Lorena L.
Customer did not leave a comment.Keven C.
The owner was so customer friendly and understanding.i will be going back there to use them again.thank youIris B.
This location was great to work with, the location where I booked my reservation cancelled it at 10 am for an 11am pick-up with no explanation or compensation. Totally unprofessional service.Robert J.
Customer did not leave a comment.YOANI A.
Customer did not leave a comment.Milagros S.
Well,to be honest,service and customer service were so good,but the back side of the truck smell like a garbage truck,there is not littering inside,but my God the seats were sticking, driving wheel were sticking my hands immediately get dirt...and insist the smell just garbageEdgard F.
Very convenient well run friendly staff it was only one day rental but they were very accommodating I would recommend this locationMichael M.
The truck had many mechanical problems. I didn't have any problems but to drive it was difficult.Pilar C.
This location is the best. I always rent from Guines Lumber because of the great customer service. I am in and out in no time.Erick D.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Hernando G.
Customer did not leave a comment.JULIO D.
Customer did not leave a comment.LUIS P.
Customer did not leave a comment.Johan D.
Everything went very smoothlyMark P.
The only complaint that I have is that I paid for the Dolly and they forgot to give it to memaria C.
Customer did not leave a comment.Marcial A.
Very satisfied with their service and staffana S.
The guy at the pickup location was rude and not on time. He did not give us our equipment, we had to drive to another store to get it. He was rude and said he didn't want to be bothered on his day off.MICHAEL C.
Customer did not leave a comment.Ana S.
Customer did not leave a comment.REINALDO C.
Customer did not leave a comment.Diaz A.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Rosangela R.
Everything was Great.Antonio P.
Customer did not leave a comment.Gisela R.
Very professional staffYAREIDA H.
I have used uhaul many times, and have been happy. This last time was different, and I was very disappointed. I had a confirmed reservation to pick up a truck at 1600 sw 27th at 9am. This location was strategically selected based on the job at hand. And the timing of what I needed to do. When I arrived there, they didn't have my truck. And I got redirected to an Allapattah location at 1400 nw 29th street. I appreciate the $50 credit to my account due to reservation guarantee uhaul implements. But service is not about money. It's about fulfilling and exceeding ones expectations. At 9am there is traffic. This location being 4 miles in the complete opposite direction of where I needed to be, took me an additional hour, not to mention paying for the additional mileage back and forth. Also, this location keeps its trucks in a parking lot surfaced with dirt. It was pouring rain that day, so the lot was a swamp!Constantinos G.
Customer did not leave a comment.ERMIDA P.
Customer did not leave a comment.JUDE J.
The truck had a lot of roaches inside of it. The roaches even got inside of my purse. In all the years I have rented a U-Haul truck, I had never experienced this roach situation, it was beyond disgusting. The truck also had a problem with the light inside, which would not turn off.Hilda A.
Make the drop box hole bigger for the van keysRodquita J.
Customer did not leave a comment.Cesar D.
Explain what to do when returning the vehicle.hector A.
Customer was amazing didn't think I was gonna get a WOW moment , they do products that they're selling once again great customer support & service.LIENZ P.
Customer did not leave a comment.Jonathan T.
Truck rented was a disaster. Have damages all around, fan A/C not working, 12v cigarrete lighter plug not working, dirty inside, seats stained, very old model. Non power windows nor power door locks. Radio only, and barely working. Not satisfied at all with the unit. The only location that had a 17' truck available. Never again rent from here. Prefer to get a trailer and a donkey.GABRIEL T.
Customer did not leave a comment.WALTER G.
The store was hot inside.No ACTANGELA M.
The staff was excellent and made the process easy. It was quick and easy for pick up and drop off.. this will Be my place when I need a Uhaul! Thank you!Dawn C.
Customer did not leave a comment.Tamir N.
All good. Staff was very friendly and helpful and the truck was very modern with low miles. Great experience.Brian M.
Customer did not leave a comment.osmany R.
Customer did not leave a comment.renette C.
El chico que me atendio fue muy amableHerrera L.
Customer did not leave a comment.GOUSNO H.
Customer did not leave a comment.CHRISTOPHER R.
I just left the truck after hours so I did not have any experience with personnelMegan E.
Customer did not leave a comment.Ricardo G.
Great customer serviceALFRED D.
Customer did not leave a comment.bruce M.
Ensure all supplemental equipment ordered is available or refunded, and load said equipment onto the truck prior to hand off.Jeffrey B.
Customer did not leave a comment.STEPHANIE D.
The employee that attended me was very familiar with the u-haul brand. Great customer service. I will definitely recommend. Thank you guysMario M.
Everything's was ok thanksFABIO U.
Customer did not leave a comment.YESSI B.
The Associate was very knowledgeable and helpfulSharon E.
Good businessNelson M.
Was told I had to wait 30min because "the guy who does that isn't here yet", when he did show up it was another 20 minutes to get the truck, all after having to drive an extra 30min past 2 other locations because uhaul reservation system is horrible and "those locations aren't doing one ways" according to a U-Haul representativePhilip W.
Excellent customer service.GRACIELA H.
Muy buena atenciÃ³n por parte de Erick que estuvo siempre a nuestra ordenOrlando R.
Customer did not leave a comment.Alba R.
Customer did not leave a comment.kathleen A.
The vehicle was relatively clean. I expected a little less dirt in the cabin. The manager was extremely helpful.Brian F.
Keep your rentals cleanfrancisco T.
Good truck but was dirty inside. New truckTeresa M.
Customer did not leave a comment.Rogelio N.
Customer did not leave a comment.Alex D.
Good companyOscar C.
Employee was very helpful and professionalEustacio R.
It was a little busy, but the gentleman was quick and easy to work with.Daniel K.
Not to improveWalter A.
Customer did not leave a comment.Alfonso G.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.Louis C.
Todo bien Gracias por todoAndres P.
very good serviceAngel C.
Erick and Luis know how to treat customers, PROVIDE great service.Fabian Z.
Tiene Mejores vehÃculos que en otras locaciones. FelicitacionesMiguel B.
Great customer service! Made it very easy to check out and return. Thanks!Diana C.
Customer did not leave a comment.Minerva R.
Customer did not leave a comment.yitza R.
Customer did not leave a comment.cristian V.
Customer did not leave a comment.Edgar M.
Customer did not leave a comment.Adolfo G.
Customer did not leave a comment.Gladys C.
Great customer service! Definitely recommend!Remmy R.
Customer did not leave a comment.Justin E.
Have the location clean the storage cabin of the trucksYsilio A.
The customer service was great . The transaction was completed in a timely manner.Darryl S.
Absolutely nothing the customer service was excellent i would recommend this place to my friends. Guines lumber was on point open early for your convenience. I love the experience. ??Kimberly C.