Customer Reviews for Guthrie Self Storage-RB
(U-Haul Neighborhood Dealer)

470 reviews

1111 Old Railroad Bed Rd   Madison, AL 35758

(256) 929-6840

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 1/2/2023: Closed

Services at this Location:

Contact Us

(256) 929-6840

1111 Old Railroad Bed Rd
Madison, AL 35758

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 1/2/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Clean out the cabs of the trucks. Pretty dirty.

Estelle P. 
Rating:
5.0

Customer did not leave a comment.

NALEN N. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
2.0

Smelled of smoke, there were roaches in the back of the truck. There was dog hair on the seats juice stains in the cup holders. ( with video proof)

Psalm B. 
Rating:
3.0

When I picked up the U-Haul, it was dirty, and it smelled like poop… The smell did not go away during the rental, and when I checked the rental back in, I was charged to cleaning fee when clearly, the U-Haul was a clean to begin with. I am very dissatisfied.

TiAra D. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Everything was awesome!

Christopher K. 
Rating:
1.0

This location is primarily a storage location. I used it because it was very close to my house. It was a struggle just communicating with the manager. I'll let it go at that.

Gary S. 
Rating:
5.0

I actually requested for a pickup at 647 Nance Rd, Madison, Al which I could have walked to. That was disappointing but I understand you couldn't guarantee that piece of equipment at that location. Other than that everything was great.

Chris B. 
Rating:
1.0

Customer did not leave a comment.

Ashlee S. 
Rating:
3.0

Air Conditioner not working. Check engine light on. Advised after pick up but they did not have another truck for rent. Only saw three on premises. If I had known ac not working would have gone elsewhere.

Michael C. 
Rating:
5.0

Make sure the windshield is clean inside and out. It started storming while I was driving and could not see because of a film over the windshield I had to stop at a gas station and clean it my self.

NATHAN T. 
Rating:
5.0

Great location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.

Rick S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Arthur K. 
Rating:
4.0

Clean the van before pickup. I had to vacuum and wipe the cabin down before we could use it.

Damian F. 
Rating:
5.0

It was easy to get the item that I needed. In a few short minutes, I had what I need, I was helped during the installation and I was on my way! Upon return, it was smooth as silk. Simply ...Outstanding!

Quintin T. 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
2.0

The girl that worked there wasn't friendly. Maybe cause if my skin color.

Romeo B. 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  Overall Experience 
Rating:
5.0

Truck was well worn but maintained and clean

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Tristan M. 
Rating:
3.0

Location was fine, what was not fine or upset me is that without my permission or consent, the pickup location was moved from Hazel Green to Madison, which was much further then I wanted. I never received an email only a text which I thought must be a mistake. In my eyes that was a breach of our agreement which I did not agree to.

Dragan V. 
Rating:
5.0

Customer did not leave a comment.

Admerial P. 
Rating:
5.0

Customer did not leave a comment.

Rose T. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Easy process of renting truck . Agent was very helpful .

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Bradford D. 
Rating:
5.0

Excellent customer service

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

As a corporation, my only suggestion is that, every company representing the "Uhaul" name should follow the same rental guidelines that "Uhaul" has laid forth . Irregardless of one's personal opinion.

BeauGeste A. 
Rating:
3.0

Nice friendly service.

Brenda F. 
Rating:
3.0

Customer did not leave a comment.

BJ C. 
Rating:
5.0

Customer did not leave a comment.

Luay S. 
Rating:
5.0

Outstanding service thru out the retail process. Very professional

Felix M. 
Rating:
5.0

great experience using the app to pick up the vehicle prior to the office opening. friendly staff.

ANDREA D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Clay K. 
Rating:
5.0

My furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.

MAHASIN B.  |  Overall Experience 
Rating:
5.0

I had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.

CARL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

The people at the pick-up place were extremely helpful.

GERALD L. 
Rating:
1.0

The clerk on duty was rude, disrespectful and just downright ugly. She had a horrible attitudr and had NO customer service skills at all. They say a positive expeis rarely passed on but a negative is known by many. The word is out.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

Kerrie W. 
Rating:
5.0

Both ladies at the front counter were awesome!!!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Lori R.  |  Overall Experience 
Rating:
5.0

They were very nice and made this move easy for me

Cacy M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Willaim M. 
Rating:
5.0

Brittany's Customer Service was Amazing! She took care of us and got in and out! I will tell anyone that move to go see her at this location. Great Customer Service is so hard to find these days but she executed from the time I called her asking questions, til returning the keys on Friday. Thanks for having an amazing staff member.

Lakeisha S. 
Rating:
5.0

Very professional people, clean property and grounds. Would recommend to anyone.

Tony F.  |  Overall Experience 
Rating:
5.0

Brittany was awesome, professional and friendly. I recommend this location.

MICHAEL N. 
Rating:
3.0

The configuration of the driver's seat and gas pedal caused so much discomfort after hours of driving that I went to the ER and was diagnosed with strain of groin and hamstring muscles. I will not be able to walk normally for weeks and will require physical therapy on top of anti-inflammatory and pain meds. Though technically functional and well designed for cargo, van was the worst for the driver of all the vehicles I have driven. It also reeked of cigarette smoke.

TOMAS F. 
Rating:
5.0

Customer did not leave a comment.

KIRK Z.  |  Overall Experience 
Rating:
1.0

I can't even put into nice words about it. Horrible experience. Will Never use that facility again.

TIMOTHY E. 
Rating:
5.0

My unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.

Danny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Two years of great service. thanks

KELVIN T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Thank you for the use of your facility. We had a wonderful experience.

Bobbie W.  |  Overall Experience 
Rating:
3.0

The truck was filthy and the left front tire was badly worn on one shoulder. Because we picked it up after hours there was no one there to complain about it. Had a long delay when we picked it up because you wanted a passport or someone else to call. When I returned it after hours later that same day the app on two phones would not upload the photo of the dashboard. We spent almost an hour trying to upload and talk to someone but we finally dropped the keys in the drop box and left. On the way home I tried the checking over the uhaul website and it was working so we uploaded the dashboard photo. Finally I got the bill and for some reason it charged me for GAS and CLEANING. I had filled the tank to FULL and as I stated above the filth of the truck was there when we picked it up (I sent a photo of that when I picked it up). Extremely bad experience that has made me start looking for other truck rental options.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

More professional than any other one in area, and there people in the office where nice. Would use them again. Thanks again.

JACK J. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  Overall Experience 
Rating:
5.0

Everything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
5.0

Allow customers to change the drop-off time and location when editing their reservation. Currently only the pickup time and location can be changed. I unloaded my U-Haul at a storage facility that is also a pickup and drop off location but I was required to drive 20+ minutes to a different drop off location

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Extremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.

Charley M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stanley W. 
Rating:
4.0

Customer did not leave a comment.

Jane F. 
Rating:
5.0

My only complaint would be all the pictures you have to take with an after hours return. Biggest problem was it was pouring rain so hard and I was getting soaked trying to get all them. Brittany made the difference. She was so pleasant and friendly. Absolute definition of A+ customer service. Thanks alot Brittany!!!!

DEREK D. 
Rating:
3.0

Customer did not leave a comment.

GARY Z. 
Rating:
5.0

Stephanie is great. Guthrie's Rental and Storage is the best always.

Jason K. 
Rating:
5.0

The inside of the truck was clean, however, the driver/passenger portion contained mud on the floor and base of the cab. I experienced friendly and professional service through out the process.

DALAINA H. 
Rating:
5.0

Brittany and the other employee (didn't get her name) were very friendly and helpful. Process was quick and painless.

GIL G. 
Rating:
5.0

Nothing! Team very cordial and helpful.

RICHARD B. 
Rating:
5.0

Nice folks

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Garth G. 
Rating:
5.0

Customer did not leave a comment.

EARL J. 
Rating:
5.0

She did take care of me, she was nice and understood about the blankets said she could take care of it for me

Joey M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

My experience was perfect. Your employees were awesome.

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS U. 
Rating:
5.0

Only complaint is that the interior dimensions of the van listed online were not accurate.

Justin W. 
Rating:
3.0

Clean out inside truck .Have larger hand trucks for rental.The location was convenient.TYVM .I would use this location again .Have a Blessed day .

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Nothing the rental store was great and worked with me.

JOSEPH C. 
Rating:
3.0

Some of the blankets were damp some actually wet and could not be used. Also the facility did not have all the blankets we requested. Ended up having to use some of our own

WILLIAM W. 
Rating:
5.0

User friendly, professional, helpful, and knowledgeable staff

JOEL T. 
Rating:
5.0

Very Friendly and polite! Love this place!

CESAR B. 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Staff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.

Whitney M.  |  Overall Experience 
Rating:
5.0

The Uhaul customer service specialist that helped me with renting the truck was very polite and provided exceptional customer service. I have rented at several Uhaul locations over the years and this location provided the top notch customer service. Overall, I was extremely satisfied.

JAQUILLA W. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
4.0

Customer did not leave a comment.

RYAN O. 
Rating:
3.0

Customer did not leave a comment.

LANCE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Equipment was good condition. Service was fast and accurate. Staff was friendly and efficient.

ERNEST S. 
Rating:
5.0

Nothing. The employees were professional, courteous and very kind

ROBERT W. 
Rating:
5.0

Excellent service, very accommodating.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

Deborah P.  |  Overall Experience 
Rating:
5.0

Thanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.

Ben V.  |  Overall Experience 
Rating:
4.0

Your checkout and check in was difficult - I went to the correct place and the location service could not tell I was in the right place. I had to check out and in over the phone - the people were very friendly and helpful but it took way too long to check in/out. Please fix your system.

MONTE P. 
Rating:
5.0

Customer did not leave a comment.

JEFF P.  |  Overall Experience 
Rating:
3.0

Actually answer the phone in the case there are issues. Provide the equipment that was included in the rental agreement because I did not have my dolly that I needed. The app timed out on me and I tried to call but none answered or helped during my return

Lashena G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Overall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.

Shawn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JAIMA B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Excellent facility and staff! Would absolutely recommend.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, kind, knowledgeable overall Great overall experience

John S.  |  Overall Experience 
Rating:
5.0

My experience with storing here was smooth and easy. They had great customer service!

Emily G.  |  Overall Experience 
Rating:
5.0

Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Ramona T.  |  Overall Experience 
Rating:
5.0

Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

Tom N.  |  Overall Experience 
Rating:
5.0

The facility more than served our purpose and staff was awesome!

Devonna C.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Using this facility was a great experience!

RICHARD S.  |  Overall Experience 
Rating:
4.0

Our unit has or had termites. We had damage caused by termites.

Greg G.  |  Overall Experience 
Rating:
5.0

No problems with facility

Tom N.  |  Overall Experience 
Rating:
5.0

Thank you for the great service

Oscar G.  |  Overall Experience 
Rating:
5.0

I felt like the place was secured. I would rent again if needed.

WENDALL M.  |  Overall Experience 
Rating:
5.0

Thanks for the unit!

Landry B.  |  Overall Experience 
Rating:
5.0

Second time I have used this facility as additional space was required

DARREL C.  |  Overall Experience 
Rating:
5.0

We felt our items were secure.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Thanks

Tim B.  |  Overall Experience 
Rating:
5.0

Clean and affordable storage

Lauren S.  |  Overall Experience 
Rating:
1.0

Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

CHARLES P.  |  Overall Experience 
Rating:
5.0

I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Randy S.  |  Overall Experience 
Rating:
5.0

I definitely recommend this storage place to everyone.

BRENETTA J.  |  Overall Experience 
Rating:
5.0

Very professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.

JEAN F.  |  Overall Experience 
No reviews have been submitted for this location.

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