Y'all were amazing!MICHAEL A.
Trailer Rental & Towing in Madison, AL at Storage Solutions
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Madison, AL 35758
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The trucks are clearly not cleaned in between customers. Eyeglasses, toothpicks, gum in gum wrappers, mud and cigarette ash were in two of the trucks I had to choose from today.Tiffany J.
Everything was excellent!Maribel R.
Excellent staff members. Thanks again!john H.
BUT the customer service rep when I picked up could've been a lot more better than she was. Just very hateful and not nice at all! Short answers and not very helpfulRichard B.
Everyone was very professional and helpful and the pickup went smoothly.Franklin F.
Customer service was horrible. I arrived at 8:55 AM to pick up the trailer for a 9 AM appointment. The door was open so I walked in. The lady behind the desk rudely informed me that they were not open until 9 AM. She argued with me that sign was not on and asked me to leave. I went back out and sat in my truck awaiting 9 AM. I watched another couple go in a few minutes later. I patiently waited until exactly 9 AM and went back in. I was surprised to see the couple that arrived after me being helped and almost finished with their paperwork at 9 AM. The lady in charge directed me to her assistant who was unable to complete my rental as she was being trained. In the meantime another customer walked in the was immediately helped. The lady seemed to bend over backward for this customer, giving her $10 off and then a free frig dolly. I had to stand and hear lots of talk before the second customer after me was leaving the store with her rental. Finally the senior employee completed my rental paperwork and I was allowed to drive through and pick up the trailer. She continued her rude attitude throughout the process. I will never come back to this location again.Stephen H.
Staff was excellent in customer service provided. I would highly recommend this location based upon customer service alone ... The two women were great on rapid paperwork turn around and explaining paperwork I'm familiar with but 8 always need a refresher. Only small problem was receiving email generated automatically that i needed to do a walk around tgevvan to look fur any damage. I dud buy insurance which I'd hoped would cover any damage issue. Luckily I dud no damage and there was no obvious signs previous renter did any damage but I'd hoped the woman doing my paperwork would have walked around van with me the BEFORE I left property. Only other slight problem was a van that had Alabama red clay in it and outside was dirty. I hope UHAUL COMPANY will be putting in place a practical cleaning method that includes some kind of disinfecting for COVID between renters. That build mean another person put to work locally and offer renters a sense of security to any uhaul renter over any possible exchange of respiratory droplets fluid exchanged with SMALL possibility of passing on COVID-19. unknowingly. Ty for the above & beyond services by two women beyond just their paperwork services.Mary A.
Everyone here was truly professional--they answered all of my questions and the equipment was ready when I needed it. Very friendly atmosphere and I highly recommend them.Frank F.
Beyond helpful and very personal. Answered every question before I even asked and happy to help. Made our move very easy and went above and beyond to make sure I had a easy drop off.Rebecca B.
Better customer service. Honoring reservation guarantee that is on the website. Providing alternatives if reserved vehicle is not available.Jaime M.
Fix your website so that it is user friendly. Get more truck inventory. Seriously, only one 10 foot truck available in Huntsville Alabama on a Tuesday in October???John D.
Check the fluid levels; I was able to use the windshield washers only a couple times and then it was empty. Otherwise an excellent ride!Olga W.
Easy rental process.Roy A.
Great experience.Roy A.
I have rented from Storage Solutions several times and they have never ceased to be excellent.Scott C.
There was body damage on the trailer when I picked it up. I was not asked to inspect it. On my phone i did get a link to inspect the trailer which was very useful. I don't think the people that I rented the trailer from saw the damage. Plus I felt rushed out of the parking area, and that was one of the reason I did not notice the damage immediately.David G.
Staff were all friendly and proficient. Equipment was ready when requested and in excellent condition. Highly professional on every level. Thank you!!!Franklin F.
Great experience!Rodriquez S.
Truck had hangers,leaves and uhaul blanket in back. Cab had drink bottle and cup holder under/behind seats. Three individuals in office and only one wearing mask that one did not cover nose. Alabama is currently a mandatory mask state for good reasons. Overall customer service was good. Picked up truck and dropped off with no issues.Curtis W.
I had trouble at another location picking up a truck and was sent over to this location. They did everything they could to make up for the bad experience. It was a bright point to my dayLucas R.
Preresitered on line even uploading my drivers license and credit card info only to have to do it again at the office, waste of time. But rental itself went well and trailer was available and in good shape.James J.
Some of the employees seem to not like working there. You can see it on their faces.Steve M.
I was concerned to leave car hauler unlocked by the street. Thankfully a storage customer let us in to park it with other trailers inside the fence. GENERAL RETURN COMMENT: Texts kept giving a link to use to return the trailer, but the link never took me to a return page - just to a page describing rental procedures etc. NEED A BIG BUTTON ON THE LANDING PAGE THAT PLAINLY TAKES YOU TO RETURNS.CHARLES N.
Nothing excellent thanksDavid T.