Repeat customer at this location. Smooth in and out for a 1.5 day rental. I'd recommend using the 24/7 truck share check in/out method as the shop's office staff hours are not always 1-1 with the service bay staff who are not as well versed on the UHaul side. Truck was a bit aged but seemingly well maintained + ran well enough.
Thomas C
Customer Reviews for Guzman Tires & Brakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a great experience picking up our uhaul rental from this location in gilroy. We were disappointed that we had to drive there from San Jose to do it, but the staff here made it worthwhile. They were very professional, courteous and efficient. The truck was clean, photos taken and ready to go in a very short time.
LOUIS ANever rented a u-haul before and it drove nicer than expected. Best customer service! Will be using them again!! Pick up was under 10 minutes and since time is money - it was GREATLY Appreciated! Thank you for being kind, we need more people like you!
ROSLYN MOverall great customer service and value
BENJAMIN MIf the company can stop renting trucks to nazis. That would be nice.
LORENZO RIt was actually such a easy process.I was actually shocked to experience, picking it up and delivering it just off my phone.I would strongly recommend it to somebody.
Sophia COrganized and professional.
APRIL HThe best U-Haul service in the Southbay Area.
Joseph TImpeccable service
LOUIS GI have used Uhaul in the past. I have never had a truck that was as clean as the one I rented from Guzman Tires and Brakes. It was a pleasure renting a vehicle that had been so thoroughly cleaned.
RICHARD ZTruck wouldn’t start and gas pedal got stuck causing engine to rev which made us late to drop off our load and having to extend the use of the truck
Veronica PI was in and out and worker was very helpful
JOSE Rgreat customer service
MARK PNice friendly small location but had the reservation done in person in 5 minutes, came back next morning and they had the trailer positioned for quick pickup, again on the road in less than 10 minutes. Nice family run site with tire shop. Highly recommend them!
RONALD Vsteering wheel is a bit not precise. lights on van aren't led and makes the road hard to see at night.
DINESH Jquick and easy in and out.
Michael MNothing keep up the good work👍🏼
JASON SHaving to utilize the Uhaul app is frustrating to say the least!
Matt LClean place, bathroom on site. Very good customer service, got help switching a different hitch ball mines was to big. On my way super fast. Strongly recommend this place. Rates affordable.. *****
AURELIO GVery professional and efficient
GREGORY Cgood
AHMED ABest place to rent in town. They keep everything clean , and the vehicles are always well maintained mechanically. The other places in Gilroy need to follow how they run things .
JULIAN ONothing, great equipment and service.
JIMMY AI've rented u-hauls from other locations in Gilroy as well as this one, but Guzman Tires & Brakes is by far the best. The people are always so nice and accommodating and the process is always easy. Thank you!
LAURA MThe trip from Hollister to Elk Grove, CA was GREAT!!!
RONALD MThank you!
LINDA CThe entire process was quick and hassle free. Upon pickup the staff hooked up the trailer for me and unhooked at return. Great service.
RICHARD GLooked like a mechanic shop. It was small, cluttered and not too clean
DAVID S5 Star every time.
MIGUEL CThis location was not the problem. U-Haul was. Where I'm at now I would not recommend uhaul to anyone
Katie GEasy and simple clean no issues!
Javier RExcellent customer experience
ABRAHAM HSuper nice people and service with a smile. A+++++
JON VI understand some trailers at used more than other in certain areas and some demographic areas may not use one trailer or another but it would be nice if at least one of each type of trailer was available. Also the 6x10 is useless. Ended up going to home depot but it got the job done.
TRAVIS IThe truck was rented for 1 day, and upon return of the truck, we were 5 minutes late, and the store clerk asked for us to refuel the truck, which according to the clerk is policy. When we returned, he charged us for 2 days, since we didn’t return on time, despite after filling the truck were only 30 minutes late. Upon asking to keep the truck for another day, he said the truck was already reserved. Bad experience in general.
Khurram HYou guys are doing a great job.
JAVIS FEverything went smoothly, I am very happy with the experience.
FRANCES MThe worker was extremely rude and customer service was bad. It’s a tire shop, and the worker sees two guys waiting for a U-Haul, while he walks by us as if we’re invisible while he’s changing a tire. Never addressed us, said I’ll be right with you, nothing. I had to tell him IM LEAVING THE KEYS ON YOUR DESK
DEJON GNot my first time using them and very helpful.
SALVADOR SOver charged $6 for rental. Drive the truck for 20 miles with a 200 lb wine barrel in light traffic. Filled tank with 1 gal of gas and provided receipt to unmanned station. Was charged for an additional one gas. Does your Ford truck get 9 MPG?
James PGreat service! U-Haul 100%
JOSEPH GEvery was Great 😊
Anita GWe reserved the truck a week ahead of time for a Hollister, CA pick-up. The night before we got a text message saying to pick-up in Salinas, (~30 away). The morning of we got another text saying pick-up in Gilroy, CA (~30 the other direction). When we called the morning of the pick-up, we were told several different excuses why the pick-up location was not honored, and the location changed twice. The final reason was whoever returned the truck didn't return it to the correct place. So now, it became our issue to travel further and out of the way, for U-Haul to fulfill the contract. The gal on the phone had an attitude and asked did we still want the truck or not? IF I had wanted to pick-up from Salinas or Gilroy, I would have made those arrangements at that time! U-Haul shuttles vehicles around daily. Why it became our issue because someone returned it to the wrong place is beyond me. The gal said the person was penalized for returning it wrong but WE had to go the extra miles with no compensation..... Customer Service is NOT one of the strong traits of the person on the other end of the line. Hopefully it's only 1 bad apple in the bunch. Not sure if we will rent from U-Haul again because of this.
JOSHUA HThe man who helped me was amazing . I didn't get his name but he was wearing a jesus sweater. Great service.
Marco UNothing customer service was excellent
CHRISTINE CBest U-Haul location in Gilroy, equipment is always clean, staff is always incredibly kind, my go to U-Haul location!
ANNE HThe guy wanted to charge me because I change dropping locations and complaining e by a piece of wood that I told him I would take it with me and explained to hi. That the trailer was presented like that to me. I only had a piece of furniture on it
CHRISTIAN ACheck air pressure on trailer tires prior to rental. 2 tires were low on our trailer. Thank you..
KENNETH CTruck was dirty. Smelled like cigarettes
Raymond VThey are the best! I always rent a truck or van from them. They are friendly, helpful, honest and efficient. Thank you!
THOMAS LI thought everything was great.. can’t think of any improvement
JOHN WExcellent service
JOSEPH RI returned the truck before the store opened, so I did not have any interaction with personnel nor looked inside.
BRIAN BStaff not very friendly
RAYMOND HVery friendly, efficient and helpful people! I only rent a uhaul truck from them. They are the best! Thank you!
Thomas LVery cordial employees
RAUL S