Customer service was mediocre and almost non-existent. I was charged for a double rental although I was told to bring it back before a certain time.
Tuan T
Guzman Tires & Brakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gilroy, CA 95020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was completely empty. Return location was changed after already checking out and once I returned the truck to the new drop off location I received a call from the first drop off notifying me of additional charges for not dropping off the dolley when in fact I did return the dolley to the 2nd drop off location. All in all very sloppy and confusing.
ALBERTO UEasy drop off.
Joseph RStand by your word aka confirmed and guaranteed reservation. Appreciate your customer enough to give them notice if their reservation is falling through. And show some blinking empathy and/or apology when you destroy their whole plan and make them drive 2h extra hours. I was on a schedule and trying to go through with a very complicated and well thought through plan.
JUDITH WAlways easy
Lisa F