Customer Reviews for Guzman Tires & Brakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guzman Tires & Brakes

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Joe D.
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I got charged 2 extra days for my rental and still have not been contacted by any representative from UHAUL about a refund. Very disappointed in both of my transactions with UHAUL. I will never use UHAUL again.

Lynn D.
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Customer did not leave a comment.

Lupe M.
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Customer did not leave a comment.

Kyrylo K.
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Customer did not leave a comment.

LUKE B.
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Mr. Guzman was very helpful and made my rental super simple and fast.

Gudni G.
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Customer did not leave a comment.

Fidel C.
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Customer did not leave a comment.

Wendy V.
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This location will try to over charge you, including adding days to your rental even when you are not late!

Lois J.
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it was in the country and at a tire store. Location was too far away, and office smelled like oil. The truck worked fine, however.

Enrique M.
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The person at this location was not to friendly. I asked for a receipt for the drop off of the trailer, but he told me that he emailed it to me. I Express that I didn't receive it and he told me that I just needed to trust him. I replied by telling him that that's not how I do business. Then he laughed, and I asked him what was, so funny and I told him I didn't think it was funny. He replied by telling me that he was sorry that I take things so seriously. I will never go to this location again.

Ron H.
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U-Haul sent me to a city 45 minutes away for pickup when there are more than 5 locations within a mile of my home, even when I reserved it a month in advance! They said that they would give me extra miles for the trip, but ended up charging $9 for gas, even though I filled it up the way I got it. Not to say anything for the 1-1/2 hours I spent that I didn't have.

STEVEN M.
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Customer did not leave a comment.

renee S.
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The U-Haul dolly was a wreck. Straps were frayed, ratchet mechanism didn't hold well, the plastics on the trailer were both damaged badly. A chain securing device was missing. The safety chains were two different lengths, the guy who hooked it to my car just let the straps to drag behind the tow dolly. I had to secure them myself. The location was obscure, and where I was supposed to pick it up from was not labeled as a U-Haul place. Then they didn't have it, so I had to drive to a second location. One tire harness completely came off in transit. I was lucky I was smart enough to be checking it. That dolly should be retired, in my opinion. They took no respinsibility for its condition. "We get what we get," was the answer. The people were nice though.

kevin B.
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Neither person there was wearing a mask

Steven H.
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Fast and friendly

Ray L.
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Dropped off after hours.

Brad P.
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My pick-up location was changed, but the change was poorly communicated. I received an email right after doing the on-line check-in, titled "your reservation has been updated". I thought it was a confirmation of my check-in. As it didn't actually mention the location change until after COVID policy and other some other stuff (well down the screen on a smart phone). As a result, so I missed the change, which caused me to have to drive about 80 miles out of my way and waste 2 hours when I was trying to start a 1800 mile trip. When I got to the correct location, the car dolly's lights didn't work and the staff didn't know how to load/secure the car to the dolly. They expected me to figure it out. The non-functioning light actually fell out of the fender of the car dolly, and was hanging by its wires by day 2 of the trip. I taped it back in so I wouldn't get into trouble with law enforcement. A very poor rental in every respect.

Diana M.
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Make sure the vehicles are clean and well service I

Jesus R.
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Customer did not leave a comment.

Victoria P.
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Customer did not leave a comment.

Jorge C.
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Poor service, and equipment not available. Personel lacks knowledge and professionalism 3 of 10 rating.

rick A.
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Good quick service

James K.
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We had an overall great experience given the trials of spacing and other covid 19 requirements. Our rep was very busy but handled the burdens imposed on him with class and professionalism

ROBIN A.
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I made my appt. for Watsonville, received a call from Sandra, stating no truck is available in Watsonville, have to go to Gilroy. Then several more calls, each one, either they couldn't find my order, or never heard of me. Finally, picked up the truck, none of the items I scheduled to go with the truck were on the order???? However they did come up with everything except the utility dolly. I was told, NEVER schedule online with U-Haul, they always mess it up. You have to CALL AND MAKE RESERVATIONS.

Nathan V.
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The trailer was filthy when I picked it up. I had to drive 20miles round-trip to the nearest coin cash wash to wash it out before I could use it.

frank S.
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Good customer service friendly helpful got me going and happy with the overall experience yes I will recommend them

JOE D.
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Customer did not leave a comment.

Eileen S.
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Customer did not leave a comment.

dinah M.
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Do not need to improve anything , the young lady that helped me was nice and very professional ! She made sure i understood to process to make it easy for my trip !

sandra B.
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Customer did not leave a comment.

TIEN T.
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Too expensive

Todd B.
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Fuel estimate was incorrect. I believe it was at 3/8 not the estimate you gave. Also someone should have explained the checkin policy in more for after-hours. I inquired about the drop box but there was no additional detail.

Carlos G.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Morrea T.
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Customer did not leave a comment.

Jose G.
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hola gracias por darme la oportunidad de agradeser a Gusman Tires un exelente trabajo y exelente servicio gracias de nuevo y listo para la siguiente ves con seguridad volvemos a usar sus servicios.

Gaurav S.
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Did not do a walk through or show me any prior damage. would not recommend

Felix D.
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Great customer service

Richard S.
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I am not happy, I dropped the trailer off 1and1/2 days before it was scheduled to be returned. I was told I would be getting a credit for one day.

JON V.
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This dealer is very professional and very friendly. I have rented twice from them in the last couple weeks. Great equipment and excellent service.

Shauna A.
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Customer did not leave a comment.

DAN C.
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Customer did not leave a comment.

Joseph W.
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Really nice folks...easy to work with.

matthew I.
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Customer did not leave a comment.

efrain L.
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have more equip. t o choose from

Kathy J.
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Nice friendly folks

carlos A.
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Customer did not leave a comment.

Steven S.
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Theresa B.
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Rafael M.
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Keep the good customer service!

ANTHONY C.
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Customer did not leave a comment.

jack C.
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the young man that helped me was very helpful

justino V.
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Customer did not leave a comment.

james B.
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trailer was not clean at pickup, had to sweep out. otherwise, equipment in good condition. picked up at guzman tire in gilroy, they were okay, not real communicative or enthusiastic but we got the job done. all in all i would recommend.

RickEY M.
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Tryed to charge double....had to send wife to set him straight....

Jonathan N.
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Customer did not leave a comment.

Jamiel E.
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The location was fine and the employee was helpful and nice. However this was the worst experience with Uhaul that I've ever had. I was supposed to get my truck in Hollister. The day before I was to pick it up I just happened to go in to the Hollister store and found out the truck would be in Gilroy and the trailer I reserved was at another location in Gilroy. There were no furniture pads even though I had reserved 2 dozen. Thankfully the assistants, Alex and Laura in “traffic” were very helpful and kept my already high stress level down and straightened everything out.

Albert T.
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Customer did not leave a comment.

Diego F.
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Customer did not leave a comment.

Kelly J.
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Service at location was good, prompt and courteous.

Norma M.
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Made a reservation and they changed the time and location without my consent. I requested equipment to make my move easier and they told me that wasn't available until I was there picking up the vehicle. The vehicle smelled like animal feces and was stained of feces.

Evan M.
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Even though I pre-checked in online, there was still a lengthy wait and I also didn't get a copy of my contract because their "printer" wasn't working?

colie D.
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Customer did not leave a comment.

Bryan M.
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Customer did not leave a comment.

Robert P.
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This place was awesome! I was running behind due to a bad accident outside of town creating traffic jams throughout my city of Gilroy. It literally took over 45 minutes to drive the 4 miles from my home to their shop. They waited for me, took in my trailer and got me out of there within 2 minutes. Thank you so much for the patience, understanding and professionalism.

Alvin L.
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Same as bthe last comment.

Ignacio E.
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Customer did not leave a comment.

Caroline E.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

amanda B.
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Douglas C.
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Customer did not leave a comment.

Michael E.
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Customer did not leave a comment.

Donald H.
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1) Came to pick up trailer at trailer at scheduled time of Noon. Even called first. When I got there was forced to wait until 12:20pm for someone to return from lunch or wherever. Only one guy there. Barely spoke English and communication was difficult. He attempted to call the person at lunch on the phone multiple times but could not get an answer. Guy finally showed up at 12:20 and then added another 10 minutes checking me in. Did not seem to care that I was now 1/2 hour behind schedule! A sense of urgency would have been nice. Uhaul yes...Guzaman Tire NO! Thanks, Donald Holcomb

HANK D.
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Customer did not leave a comment.

JULIA G.
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Very friendly, very helpful, very informative.

Justin B.
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Customer did not leave a comment.

ALEJANDRO G.
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Customer did not leave a comment.

Erdal T.
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John P.
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JAY M.
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olivia M.
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Dropped off truck past store hours. Although the key drop off box was visible the location was dark.

Oscar M.
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I was charged double for towing package. The employee was going to let me leave without hooking up lights. When I brought it to his attention. He became angry .

MANMOHAN S.
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I really like the guy who gave me service. He is Very helpful. This place is far from my home but will be more than happy to get truck from this location and meet this guy again. Also refer all my friends.

Felix D.
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Very knowledgeable, easy going, and hassle free location

john Y.
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Always a pleasure dealing with Guzman Tires & Brake

Olivia R.
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I reserved a 15 ft. truck and a car trailer at Guzman tires and brakes.for 6/29/16. I was assured that it would be there. The night before I was advised that the 15 ft truck was only available in Hollister and I had to go there. the next day I was called in the morning that the 15ft. truck was in Salinas and if I wanted to rent the 15" truck I would have to go to Salinas. When I asked if traffic could deliver to Gilroy I was told they were too busy to do it and if I wanted it I have to go and get it. We had taken the train to Gilroy to drive it back with my deceased mothers belongings. We fortunely had a relative to drive us there, what a 3 ring circus that was. No I cannot recommend anyone for your service. I had to pursue it. The driver of the

john Y.
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Excellent and fast friendly service!

Marc F.
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Clean up the place and make it more inviting. There wasn't even a chair to sit while he checked me in.

Marc P.
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Customer did not leave a comment.

MICHAEL D.
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Somehow the trailer got removed from the reservation so that the only thing on it was a dozen blankets. We had to get on the phone with Uhaul customer service to fix the situation. Wasted an hour of my time. Very frustrating

bill S.
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They need a printer, which is too bad I didn't know when I first went there, because I had one to give away. I also need to say that Jose at 2395 Senter Rd, San Jose, CA 95112, deserves an award. I made the mistake of waiting until Saturday to see about renting a 6 x 12 for 4 days. Jose had just finished telling the two people ahead of me that every trailer and truck he had, and Curtner had, and everyone in the area had was rented. The woman ahead of me was really angry. I didn't think anything could be done, but Jose was willing to try what he could. He looked from Milpitas to Fremont. I asked about Morgan Hill, but nothing there either. He came up with ONE 6 x 12 in Gilroy and AT HIS INSISTENCE booked it for me. Well the man at Guzman told me that Jose snatched the trailer our from under him as he was trying to book it at the same time. So, Jose deserves an award. He "saved my bacon," and I REALLY REALLY appreciate how beaten down he was (the woman ahead of me called him a bad name) and how absolutely terrific he was to keep trying for me in the face of complete failure. His decision to look in Gilroy was the ONLY way that I was able to complete my move in a timely fashion. The Guzman people were great also. Very friendly and helpful. They answered ALL my questions, and made suggestions. They attached the trailer and ran through the lights check in a very understandable and complete fashion. I have always found U-haul to be THE place to rent a trailer. For some reason the design of the trailers is such that they load quickly and easily (they are low to the ground and very rectangular.) The was my first time for the 6 x 12 and I was delighted by the way it towed. Straight and true, the brakes came on at the correct times, the trailer never swayed. California has the worst roads of any place I have ever been. I was living in fear of the trailer having the life beaten out of it, but (with some careful driving and amazing construction in the trailer) everything went well. I did very religiously stay to 55 MPH and that seemed to help also. I will ALWAYS consider U-haul first for my trailer needs.

Eric R.
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Customer did not leave a comment.

Robert J.
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Customer did not leave a comment.

MARK A.
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the day of pickup I had wait over an hour. The guy was late. When I dropped the trailer off ,I waited an hour and a half no body showed up to give me a receipt for proof that dropped off trailer. I better not be charged for another day.

Greg R.
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Customer did not leave a comment.

kevin S.
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Customer did not leave a comment.

Jeremy W.
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Customer did not leave a comment.

Don C.
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the location is dedicated as a tire shop, not specifically a great location. they did do a good job however.

Theresa R.
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Customer did not leave a comment.

RICHARD M.
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This comment is for uhaul Corp. will never use uhaul again and let anyone interested in self serve moving to avoid this company. Worst organized and customer service if ever encountered. Ordered a 20' truck 3 weeks in advance only to be notified two days before the move I was only getting a 15' truck. Had to trash 25 sq feet of belonging to fit the space. No one at corporate provided solutions - didn't seem to really care.

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