Customer Reviews for Guzman Tires & Brakes
(U-Haul Neighborhood Dealer)

264 reviews

6310 Monterey Rd   Gilroy, CA 95020

(408) 337-0646

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(408) 337-0646

6310 Monterey Rd
Gilroy, CA 95020

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location not clearly labelled as uhaul. Did not give me a receipt that returned equip. was accepted and not damaged.

MIKHAIL R. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Great service and friendly people ...

Jon A. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Very successful experience. When returning the trailer, they went out of their way to move things around to make it easier to drop off.

Dennis S. 
Rating:
4.0

Great customer service

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Baudelia N. 
Rating:
5.0

Only comment is, they gave it to me with 1/4 tank of gas :( had to fill it up and had to add that to the long list of things I had to accomplish in a short amount of time.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Meghan N. 
Rating:
1.0

The young man that helped me was not helpful at all. Barely spoke to me. When I returned the truck, same thing. I will not used Uhaul from this location again even though it's 2 minutes from me house.

Shelley W. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Having said the equipment was well maintained, I do need to mention the both mirrors were not working properly. The driver mirror was not movable at all and was in a position that I had to move my head forward almost over the steering wheel to get a proper view of traffic in the Lane next to me. The passenger side mirror drooped down showing the near ground within seconds of driving. I had to move my head down as far as possible to see the lane to the right of me. Pretty annoying. I readjusted it 4 times and it moved every time.

ROBERT W. 
Rating:
1.0

Customer did not leave a comment.

Jacqueline Q. 
Rating:
2.0

Once I got to my destination, I noticed the storage area smelled like something died in it. I observed fish hooks on the floor. Someone obviously was storing and transporting fish before I got the truck and it wasn't cleaned.

TRACY S. 
Rating:
3.0

The truck is the worst U-Haul I have ever rented and I have rented dozens in at least five states over the last 20+ years. Sticky soda puddles on the floor of the cab and in the cup holders. Food crumbs and even half potato chips on the floor of the cab. The back had not been cleaned at all and not just by the last user. There were remains of a dead animal in there and it smelled AWFUL! I could only stand in the back of the truck for about 60 seconds before I felt like I was going to retch. The "fluids" of the dead animal had soaked into the wood floor. The suspension on the truck was lousy. I know its a truck, but driving it empty, I was pogosticking all over the place on the smallest bumps and any rough asphalt or pot holes hurt my back and neck. I only drove the truck a total of about 20 miles and had to use it to transport a wheel chair (35 pounds) and a Hoyer lift (65 pounds) and my back hurts. It hurt before I even picked up those items after my first 10 miles of driving to get them.

Kevin S. 
Rating:
1.0

the truck I was to rent, got stolen the night before. I received a call 10 minutes prior to my arrival that the truck was stolen and that I would get a call from UHaul when they had another truck available. Well, that doesn't work does it! I drove 50 miles to get there to be called and told I was out of luck and I should wait by my phone for another truck. I decided to go to Guzman Tires to pick up another vehicle. It wasn't without a hassle. When I returned the vehicle, no one was there, no sign, no message, couldn't leave a voicemail as the mailbox is full. Another customer was waiting for their rental truck and no one was there. I can only assume they were out to lunch but a sign would be nice. I would not recommend this place to anyone I liked!

Suzanne S. 
Rating:
2.0

The place was small There was a lot of foot traffic and maneuvering a big u haul truck was difficult. The absolute worse experience was having to use the truck that was not cleaned by the previous renter. The truck smelled like cow poop. The smell lingered the entire day even after the back stay opened for hours. Our clothes and items still stink. I will never rent from u haul

William S. 
Rating:
5.0

Customer did not leave a comment.

GeraldJerry S. 
Rating:
5.0

I wanted to say that the two young men who helped me were very professional, both had Wonderful customer service, fast and friendly!

Wendy M. 
Rating:
1.0

The representatives had a very bad attitude. Not friendly at all. Very rude. I hope I never have to return to that location.

Manuel A. 
Rating:
3.0

Picking up the trailer after checking in online was quick and simple, I only wish that the person who helped me and took payment would of mentioned that there was a 24hr share option and went over the simple return process.

Sarah S. 
Rating:
3.0

The truck was dirty, the driver side head light was out. While driving the truck felt like it was going to die on me and I kept smelling burnt oil coming into the cab of the truck. And the service representatives seemed to not be interested in my comments. All around I over paid for poor service

Brandon W. 
Rating:
2.0

Got unnecessary charges

Debra T. 
Rating:
3.0

Tail light right side out, straps frayed, chains missing proper hardware.

Phil H. 
Rating:
5.0

Customer did not leave a comment.

Ylan T. 
Rating:
3.0

Customer did not leave a comment.

Dwight N. 
Rating:
5.0

Nice and easy drop off! No issues excellent customer service

Wendy M. 
Rating:
2.0

Office was understaffed, messy and in a shady part of town.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Everyone was really nice one of the best u hauls ive ever dealt with the trailer was old but worked well

MARC E. 
Rating:
1.0

Ensure the equipment that customers reserve is actually available at the pickup location. Employee at this location cited that situations like ours frequently occurred where a dolly or additional equipment was reserved but is not available. I imagine this is true for all locations that are not solely U-Haul facilities.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

Customer did not leave a comment.

URIEL F. 
Rating:
3.0

Just dropped off and then they checked it in, later saw an extra fee for a day when the customer service told me no extra fee. employees were nice.

Sandra T. 
Rating:
4.0

There was a problem. The utility cart was not at Gilroy. We stopped at a location in Watsonville and rented one. The toll-free number does not seem to be able to track smaller things.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Mistica R. 
Rating:
3.0

Customer did not leave a comment.

RAMON I. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Clean the bugs off the windshield!

Dave E. 
Rating:
5.0

Customer did not leave a comment.

Jaryl L. 
Rating:
2.0

Very odd place for a uhaul place,but I'm glad you were there.We left our personal keys 🔑 in the truck it was no problem getting them back 2days later.Mother's Day weekend.Thank you.

Luana J. 
Rating:
2.0

Check-in process took very long. I filled out the check-in info 24 hours prior but they could not find any of my info.

Elaine S. 
Rating:
5.0

Customer did not leave a comment.

Vicki G. 
Rating:
5.0

Thks for your equipment

martin M. 
Rating:
5.0

Customer did not leave a comment.

Rommel A. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
1.0

I got charged 2 extra days for my rental and still have not been contacted by any representative from UHAUL about a refund. Very disappointed in both of my transactions with UHAUL. I will never use UHAUL again.

Joe D. 
Rating:
3.0

Customer did not leave a comment.

Lynn D. 
Rating:
3.0

Customer did not leave a comment.

Lupe M. 
Rating:
5.0

Customer did not leave a comment.

Kyrylo K. 
Rating:
5.0

Mr. Guzman was very helpful and made my rental super simple and fast.

LUKE B. 
Rating:
3.0

Customer did not leave a comment.

Gudni G. 
Rating:
5.0

Customer did not leave a comment.

Fidel C. 
Rating:
1.0

This location will try to over charge you, including adding days to your rental even when you are not late!

Wendy V. 
Rating:
3.0

it was in the country and at a tire store. Location was too far away, and office smelled like oil. The truck worked fine, however.

Lois J. 
Rating:
1.0

The person at this location was not to friendly. I asked for a receipt for the drop off of the trailer, but he told me that he emailed it to me. I Express that I didn't receive it and he told me that I just needed to trust him. I replied by telling him that that's not how I do business. Then he laughed, and I asked him what was, so funny and I told him I didn't think it was funny. He replied by telling me that he was sorry that I take things so seriously. I will never go to this location again.

Enrique M. 
Rating:
3.0

U-Haul sent me to a city 45 minutes away for pickup when there are more than 5 locations within a mile of my home, even when I reserved it a month in advance! They said that they would give me extra miles for the trip, but ended up charging $9 for gas, even though I filled it up the way I got it. Not to say anything for the 1-1/2 hours I spent that I didn't have.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
2.0

The U-Haul dolly was a wreck. Straps were frayed, ratchet mechanism didn't hold well, the plastics on the trailer were both damaged badly. A chain securing device was missing. The safety chains were two different lengths, the guy who hooked it to my car just let the straps to drag behind the tow dolly. I had to secure them myself. The location was obscure, and where I was supposed to pick it up from was not labeled as a U-Haul place. Then they didn't have it, so I had to drive to a second location. One tire harness completely came off in transit. I was lucky I was smart enough to be checking it. That dolly should be retired, in my opinion. They took no respinsibility for its condition. "We get what we get," was the answer. The people were nice though.

renee S. 
Rating:
4.0

Neither person there was wearing a mask

kevin B. 
Rating:
5.0

Fast and friendly

Steven H. 
Rating:
4.0

Dropped off after hours.

Ray L. 
Rating:
1.0

My pick-up location was changed, but the change was poorly communicated. I received an email right after doing the on-line check-in, titled "your reservation has been updated". I thought it was a confirmation of my check-in. As it didn't actually mention the location change until after COVID policy and other some other stuff (well down the screen on a smart phone). As a result, so I missed the change, which caused me to have to drive about 80 miles out of my way and waste 2 hours when I was trying to start a 1800 mile trip. When I got to the correct location, the car dolly's lights didn't work and the staff didn't know how to load/secure the car to the dolly. They expected me to figure it out. The non-functioning light actually fell out of the fender of the car dolly, and was hanging by its wires by day 2 of the trip. I taped it back in so I wouldn't get into trouble with law enforcement. A very poor rental in every respect.

Brad P. 
Rating:
5.0

Make sure the vehicles are clean and well service I

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

Victoria P. 
Rating:
2.0

Poor service, and equipment not available. Personel lacks knowledge and professionalism 3 of 10 rating.

Jorge C. 
Rating:
5.0

Good quick service

rick A. 
Rating:
5.0

We had an overall great experience given the trials of spacing and other covid 19 requirements. Our rep was very busy but handled the burdens imposed on him with class and professionalism

James K. 
Rating:
3.0

I made my appt. for Watsonville, received a call from Sandra, stating no truck is available in Watsonville, have to go to Gilroy. Then several more calls, each one, either they couldn't find my order, or never heard of me. Finally, picked up the truck, none of the items I scheduled to go with the truck were on the order???? However they did come up with everything except the utility dolly. I was told, NEVER schedule online with U-Haul, they always mess it up. You have to CALL AND MAKE RESERVATIONS.

ROBIN A. 
Rating:
3.0

The trailer was filthy when I picked it up. I had to drive 20miles round-trip to the nearest coin cash wash to wash it out before I could use it.

Nathan V. 
Rating:
4.0

Good customer service friendly helpful got me going and happy with the overall experience yes I will recommend them

frank S. 
Rating:
4.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Eileen S. 
Rating:
5.0

Do not need to improve anything , the young lady that helped me was nice and very professional ! She made sure i understood to process to make it easy for my trip !

dinah M. 
Rating:
5.0

Customer did not leave a comment.

sandra B. 
Rating:
3.0

Too expensive

TIEN T. 
Rating:
2.0

Fuel estimate was incorrect. I believe it was at 3/8 not the estimate you gave. Also someone should have explained the checkin policy in more for after-hours. I inquired about the drop box but there was no additional detail.

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Morrea T. 
Rating:
5.0

hola gracias por darme la oportunidad de agradeser a Gusman Tires un exelente trabajo y exelente servicio gracias de nuevo y listo para la siguiente ves con seguridad volvemos a usar sus servicios.

Jose G. 
Rating:
1.0

Did not do a walk through or show me any prior damage. would not recommend

Gaurav S. 
Rating:
5.0

Great customer service

Felix D. 
Rating:
5.0

I am not happy, I dropped the trailer off 1and1/2 days before it was scheduled to be returned. I was told I would be getting a credit for one day.

Richard S. 
Rating:
5.0

This dealer is very professional and very friendly. I have rented twice from them in the last couple weeks. Great equipment and excellent service.

JON V. 
Rating:
5.0

Customer did not leave a comment.

Shauna A. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

Really nice folks...easy to work with.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

matthew I. 
Rating:
4.0

have more equip. t o choose from

efrain L. 
Rating:
5.0

Nice friendly folks

Kathy J. 
Rating:
1.0

Customer did not leave a comment.

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Keep the good customer service!

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

the young man that helped me was very helpful

jack C. 
No reviews have been submitted for this location.

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