Customer Reviews for H & H Auto Parts Inc
(U-Haul Neighborhood Dealer)

303 reviews

1412 State St   Seymour, IN 47274
(Off Of Hwy 50)

(812) 523-1132

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 523-1132

1412 State St
Seymour, IN 47274
(Off Of Hwy 50)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
2.0

I thought was renting for 1 day and realized after the fact it was only for a few hours and was not able to complete my use

Steve M. 
Rating:
3.0

Customer did not leave a comment.

JESSICA C. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

PHILIP J. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

CANA L. 
Rating:
5.0

Customer did not leave a comment.

Conrad C. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
1.0

My total was more than when I booked online. Insurance was not what was quoted.

Christopher K. 
Rating:
5.0

My first UHaul experience and it was great. The trailer made the moving job so much easier!

David W. 
Rating:
5.0

Customer did not leave a comment.

Byron R. 
Rating:
5.0

Needed a 5×8, all they had was a 4×8, and a 6 ×12 came in. I was told same price as lil one, and then they charged me full price after I left..not very good customer service. Not happy at all...will not be recommending uhaul to anyone.

Justin O. 
Rating:
3.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Great service.

Owen R. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Darby F. 
Rating:
5.0

H & H made my experience a pleasant and easy rental process. Everyone was so very helpful and knowledgeable. Thanks H and H you are awesome!

Zona M. 
Rating:
4.0

Have better vehicles. This vehicle was difficult to use - hard to get up to and maintain speed (even empty), rode very hard, felt like the shocks were shot.

Cathleen S. 
Rating:
5.0

Trailer was reasonably priced, good condition, and available when I needed it. Staff was friendly and helpful. No problems!

Ralph B. 
Rating:
2.0

I returned the truck 3 hour late and you charged another full charge, including truck fee, insurance , rental appliance dolly. Almost doubled for only one day use. Total charge was like $132. Full of hidden fee structure. Terrible. Never use uhaul again.

Hiroshi T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

Socially distancing from way back in the store. Just dropped keys and left.

James W. 
Rating:
3.0

Extremely disappointed, I rented a truck at 19.95 and ended with a bill of $88 that is ridiculous and over priced. Never again. With this outbreak and the whole world in quarantine and people out of jobs and your company take advantage with lame chargers.

Maria W. 
Rating:
3.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
4.0

Customer did not leave a comment.

Shane A. 
Rating:
5.0

The inside of the truck was covered in dog hair and stunk.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Deana R. 
Rating:
2.0

Truck smelled like smoke. Left the truck with about 10 dollars more in gas than when I picked it up. I went over my mileage estimate by 7 miles. Got charged almost 7 dollars for the mileage but no credit for the extra gas. That small amount should have been a wash.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Nikki J. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
2.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Very helpful and friendly staff. A pleasant interaction.

Allen P. 
Rating:
5.0

Thanks again! You guys are life savers.

Shadow P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

carlos M. 
Rating:
1.0

i put exactly 8 miles on the truck!! they billed me 4.4 gallons of gas, $17.60 !!! my brother and i did not let the truck idle. we turned off truck. loaded it... turned off truck unloaded. only 8 miles. that means that truck got under 2 miles per gallon. we called up to the store to complain, no one ever called back. i also called i-800- GO-UHAUL and no one ever called me back. i was prepared to pay 5 or 6 dollars for gas. but $!&...my son is a US Marine, we were helping him move his belongings while he is overseas, i just feel like there was some price gouging!!!! cab of truck was filthy on the inside too!!!!

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Geoff H. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Coby C. 
Rating:
5.0

I always prefer to use this dealer than any other in the Seymour area. Great people. Very helpful.

RONALD D. 
Rating:
5.0

First thing I want to say is the lady I dealt with at H&H was great. However, my overall experience with Uhaul as a company has been terrible. Every time I reserve a trailer, which has been several times, for a specific location I get a phone call saying "I'm sorry you have to drive an extra 30 miles to get your trailer" It doesn't matter if I reserve it 2 months, 2 weeks, or 2 days before I need it, it is never at the location I reserved it at. This last time the phone call came within minutes of me reserving it. So I make the traditional phone call to corporate and the lady on the phone, again not H&H, seemed like I was annoying her when I called to try to work something out. I spent most of my lunch break on the phone trying to get this figured out. What is the point of having a reservation process if it is irrelevant, which it is indeed irrelevant. This system you have in place is, frankly, unacceptable to me. I will not be renting anything from Uhaul again. You have cost me time and money for the last time. Enterprise will rent me a van with unlimited mileage for $50 a day. That is where I will go from now on. I realize that most of your customers are one and done so for that reason you clearly don't care about customer service or the inconvenience you put people through. I can't depend on Uhaul at all. Why would I keep doing business with a company that has no concept of reservation.

John F. 
Rating:
5.0

I mentioned upon return that the trailer has a problem with the brakes (basically had none). The brake fluid reservoir was nearly empty. So must be a leak somewhere.

KENT L. 
Rating:
4.0

Other than being a "tight squeeze" (not a lot of parking space) to return the equipment, the place is very easy to find & use. The people there are VERY helpful too.

Ron M. 
Rating:
3.0

I did not like the online assessment at all. It was hard to do it with the lighting on a phone and I felt rushed to do it quickly so the guy could hook up the trailer and go. I needed to take a few pictures and write comments, but the website was glitchy and kept adding the photos to the wrong area. I couldn't detail all of the problems with the trailer. Paper and pen are much better in this situation or in addition to the online stuff.

KADTIE W. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Customer did not leave a comment.

Carrie J. 
Rating:
5.0

Customer did not leave a comment.

al M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Lance O. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
4.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The cab of the truck kinda smelled like wet dog, so I had to stop and get an air freshener. I totally understand that several people are in and out of the trucks all the time and I am also VERY sensitive to smells. It is not something that would keep me from renting one of the trucks again, but that was the only thing I could think of could use any improvement. Customer service was great!??

Jamie G. 
Rating:
3.0

Customer did not leave a comment.

TIM G. 
Rating:
5.0

Nothing, everything went smoothly both at the pickup and drop off locations.

Roger E. 
Rating:
5.0

Dropped off after hours, can't really review this location.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

katlyn R. 
Rating:
5.0

Customer did not leave a comment.

Wesley F. 
Rating:
3.0

i rented in North Vernon but received only an E mail titled "auto-confirm" that the location had been changed. it messed up my plans and added 45 miles to my rental. U Haul did refund the mileage difference. So... it looks like you must be sure they have your vehicle at your location. They won't call you despite having 2 contact numbers.

thomas B. 
Rating:
5.0

Pick up and drop off were very easy.

Rob S. 
Rating:
5.0

Great experience and excellent support from the staff. Thank you.

Donnell R. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Only haul open at 9 on a sat morning in Seymour. A very friendly lady took complete care of checking and parking the haul. She did a tremendous job!

donna H. 
Rating:
5.0

Customer did not leave a comment.

Geoff H. 
Rating:
3.0

Customer did not leave a comment.

DeWayne F. 
Rating:
1.0

Our mileage was supposed to be adjusted when we got there and refunded and it wasn't. The employees don't understand your software and we got screwed out of around $30 plus. Next time I will use Budget. Never have had an issue with them.

Angie Z. 
Rating:
5.0

Returned after hours, but received a confirmation email as soon as business hours started the next morning. Great and prompt service.

Andrew W. 
Rating:
4.0

Always a pleasure to get trucks and trailers from this location. They are quick and treat you well.

RONALD D. 
Rating:
5.0

Did not like that we didn't receive confirmation that it had been dropped off. It was a holiday but confirmation should have been sent the following day........

susan M. 
Rating:
5.0

Thanks to these guys I was able to get a truck after the other place rented the truck I needed to someone else even tho it was my reservation if I ever need to rent another I will definitely be going the them

David C. 
Rating:
4.0

Customer did not leave a comment.

Wesley F. 
Rating:
5.0

Customer did not leave a comment.

Claudette F. 
Rating:
5.0

Customer did not leave a comment.

SHEILA O. 
Rating:
5.0

Great!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

I saw nothing that needed to be changed

cathy J. 
Rating:
3.0

We were given the wrong instructions of where we would find the keys for self pick up. Spent about 30 mins trying to find out where the keys were at and spoke to 2 customer service representatives who had no idea where the keys would be at either. We followed the instructions from a mobile device, however, the last step were the wrong instructions. I wish we would have known that the key would be under the car seat instead of wasting 30 mins of our moving time trying to find the keys. Overall, instructions need to be more clear and the CSR should also know locations of where the keys should be placed.

Guillermo S. 
Rating:
5.0

Very courteous and professional.

Jerry A. 
Rating:
3.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
4.0

Customer did not leave a comment.

SHEILA O. 
Rating:
5.0

Customer did not leave a comment.

rick F. 
Rating:
5.0

Customer did not leave a comment.

earl R. 
Rating:
5.0

Customer did not leave a comment.

rick F. 
Rating:
5.0

Customer did not leave a comment.

kenny L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

Floyd F. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

monica R. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
No reviews have been submitted for this location.

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