1ST day of rental no one there to get truck canceled first reservation, then 2nd day going back to same location, the guy took 1 hour to get computer site working on uhaul and he trying to ad more days that I didn't want and more fees already made reservation he changed to make more money, i refused to changes. I only needed 2 days, Then today on the return date he didn't check back in the return he didn't even want to look at the mileage and truck for the return. Lack of service being done that way no paper on to prove the truck even was returned. NOT HAPPY ABOUT THE WHOLE RENTAL
LEEANN W
Selah Cars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, IN 47201
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was late getting there, we had to call customer service because they didn't assign the truck to us, so we were unable to do mobile pick up. Thankfully customer service got it fixed and we were able to pick up the truck. Once we getting home we notice the U-Haul truck had the wrong dolly on it. We paid $20 extra and didn't get the correct one. And this truck also did not have the pull down for you to just push up a ramp, so we had to manually put everything in the truck and climb in and out of it
Micah BLocate rental property at ogles in Columbus
John BFriendly service. Easy check-in.
Dexter JFrustrating experience. Booked an automotive trailer online and it sent me to another location in town. Original booking was for 8AM Saturday the 25th of April. Booking accepted. Then I received a text asking me to call ASAP. Representative said trailer not available at that location. Sent me to this location....except I was notified this location would not open until 10 AM on Saturday. I told them I had plans to be at the location I needed the trailer for by that time. They informed me that I could come Friday evening at 5:30 to pick up the trailer. Shortley afterwards I received yet another text sating I needed to call this location. I was told over the phone that this location had some issue that was causing them to close at 3PM and asked if I could come at 1:30 to get the trailer...so I did. While checking out I was informed that due to the fact that I was getting the trailer at 1:30 on Friday and wouldn't return it until after 5PM on Saturday that this was now a two day rental. Twice the cost...and to make matters worse, when I finally got the final receipt, I was also charged a $20 fee because I returned it after hours. I returned the trailer at 5:15 on Saturday. Bottom line is I only needed the trailer from 8AM Saturday until 5:15 Saturday evening. Their opening hours and emergency closing hours are what extended this to a two day rental....and therefore double the rental fee and the 'after hour return' which was odd, since the owner was there when I returned the trailer and even helped park it. I feel like I'm owed a refund for the 2nd day and the after hours fee.
Doug H