The biggest issue was that no one was at the location when I arrived for my scheduled truck pickup. I had to call the location number to find out when someone would be coming, and another customer was also waiting. By the time someone arrived, I was about 40 minutes behind schedule. When the employee arrived and asked how I was doing, I told him that I was now 40 minutes late. He responded rather rudely that I was “not late.” While he did apologize later, I felt the initial response was unnecessary, especially since the delay was caused by no one being available at the location for my scheduled pickup. I understand that things happen, but customers with reservations should be able to expect someone to be available at the scheduled pickup time, or at least be notified in advance if there will be a delay. Unfortunately, this experience would make me strongly consider using a different truck rental company for my next move.
Ryan S
Customer Reviews for HTF Auction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used key drop box. Went fine.
BRAD REasy pick up and drop off, will use this location again.
Tim WTexted and called harassing me about the return
Rachael SEasy drop off
BRAD RCharged me for fuel when returned it with the same amount. Dirty truck. No furniture covers.
Luke SHorrible customer service. Their website says they’re open. That’s a lie. I finally got someone on the phone and they were extremely rude when I told them I was there to drop a U-Haul in person to avoid the 20 dollar fee. He said there was nothing he could do since no one was there. Hopefully I don’t get charged!
Sarah WOnline check-in requires a string signal on your phone. MY drop location had a weak signal so turn in took about 15 minutes.
Phillip WTruck had obvious damage, active check engine light, missing cosmetic pieces on front of truck, manual window handle was damaged. I was also charged 11 dollars for 2 gallons of gas after returning the truck with same fuel level as present at the beginning of the rental. Would not recommend this location, had much better experiences from competing and close by locations.
Timothy MGary was great. He hooked it up for me and tested all the lights. Good guy.
HAROLD BI rented the trailer to pick up a new riding mower. The trailer had a significant vibration at 55mph, felt like one of the tires was going to come apart. Not wanting to risk it, especially with tractor in the back, I took the back roads home. Might want to check them out. The owner is a good guy, I rent from him often. Excellent location and would recommend
James HVery friendly, very helpful thank you
Austin MThe mileage when I picked up was 177721 and I was charged starting at 177702. 19 miles I didn’t drive. The gas was also below 1/8, so low the low fuel light was on.
Paul SBack of the truck was dirty when we picked up.
BRAD DThere was a issue the U-Haul website. It took us almost 2 hours after our scheduled pickup time to get our truck. Maybe you should update your system
Regina MNot a big deal my reservation was for noon went to location no one was there I called the number and she said that she had an emergency that she would be there soon I didn't get no response till 1:30 in the afternoon but that's the only thing with that was wrong
roy cThis was just a lot. Okay for Drop-Off
Tom BEverything went smooth. I was even able to pick-up the truck (through the U-Haul app) before the location opened... that was a bonus!
Brian TBest place to rent U Haul on the East side of Columbus Ohio.
Bradley PHTF AUCTION SERVICES U HAUL are great people to work with. Always helpful. I've rented 2 trucks and 4 or 5 trailers in the last month and a half for a move. Never been disappointed. TIP: When you pull into the lot, you wont see an "office" but they will be on site to sign you out at the time you put down for a rental pickup. They have always pulled up to help within 5 minutes of the 9 am pickup time I've set. You cant beat them for service and access to equipment. Good people to work with.
Bradley PEverything was good, very polite and friendly.
MELINDA LEveryone at that location was super helpful, patience and professional. Will definitely come back. Thank you.
Anthony HThere was a little broken glass just inside back door.
Rodney FFIX. YOUR. APP!!! And tell your phone people to suggest personal service at the station more promptly when the app doesn't work.
Marc KThe 2 times i needed a motorcycle trailer they had it. He was very friendly in fact the 1st time I needed the trailer. He was actually closed but happened to be close and still allow me rent the trailer and was still very friendly. I would definitely give 15 stars lol
CHARLES ASuper
MUHAMMAD IVery good people to work with. I've retented both a truck in the past and a trailer 3 times in last 3 weeks. I highly recommend the uhaul on Humpries road in Etna Ohio
Bradley PGary was so helpful. We appreciated how quickly he got us checked in for the truck and on our way.
Brenda MYap
HARKA GExcellence service at HTF Auction services.
Bradley PPeople were very friendly and exceedingly helpful. Cant say enough good things.
Bradley PThe truck was very old and banged up. It was loud like the exhaust needs repaired. I ordered 10 furniture pads and they were not on the truck Overall grade D-
DOUGLAS HThanks
justin sScanning of QR code didn't work to get keys and check in with app. Luckily a very nice uhaul repair person was there and called district manager to help us since no one picked up when we called the number for HTF .
BRIAN TKinda confusing, no building. Locked gate when we arrived, had to wait a few minutes. But they were friendly and it was easy.
David MSuggest how to videos on weight distribution when loading van,
AARON GOur experience was great. Easy rental and return!!
Jennifer MVery quick and easy and great customer service.
SONNY RGet a better system cause it wasn’t working when I went to pick up my U-Haul
MARCY HAllen is hands-down the best in the greater Columbus area! We truly appreciated him having the U-Haul ready and available for us — it made everything so much easier. Fantastic service and would definitely love to see more U-Haul support under Allen in the future!
Prem BPlease improve on time management they should always be someone at the store
Brian NThe location was convenient to the new place. A larger truck was available on the spot. We'd call several locations looking for a larger truck.
DIANNE NThe best
JAMES KNo Etna office. I had to call to get the agent to the place. Waited 15-20 minutes. He acted like I was to know how to attach the car carrier to the truck. The Lancaster office messed up my rental. 1 - I made the rental weeks in advance. 2 - called the day before and told I had to travel 17 miles away to get the truck and car carrier. 3 - my sister rented a truck the day before and saw a car carrier at the Lancaster office. 4 - I called the Lancaster office the day before and they confirmed that there was a car carrier for me for the next day. 5 - Day of the rental, the Lancaster office denied any available car carrier and I ended up driving the 17 miles for a car carrier. He said the Lancaster agent misspoke the day before.
sandra pThank you I will return again.
RICHARD Pvery good people. very helpful.
MICHAEL DThis is the first time I’ve used a “remote” U-Haul location. When I sign up and filled out the on line document, I expected to be going to a building on St Rt 16 (Broad St), Pataskala, Ohio. The on line document/rental agreement that I thought I completed never sent a completion acknowledgment so I thought it didn’t go through so I called the location on St Rt 16 and was told to just come there and the paperwork would be completed. A couple days later I received an email that I would need to go to 181 Humphries Dr, Reynoldsburg, Ohio. I then called this location to make sure I would be picking up what I needed. The individual on the phone was not very friendly but rather a flippant attitude. The equipment I needed was there but was not in an area that I would not have known was U-Haul except the trucks were there. I showed up 15 minutes early thinking I would need to finish the paperwork. The gentleman wasn’t there and was on the way. I was confused because of no brick and mortar building. He got the paperwork done and told me that the truck had 5/8 tank of gas. The gas gauge when I got in and started the truck, said just over a half a tank of gas. I decide to just leave, I was tired of the issues. Needless to say I was charged for 2 gal. of gas. The inside windshield was spotted with something splashed on it. I’m done, I will not go back to this “remote” U-Haul location, or any other “remote” location.
Charles RTruck was worn out ! Rear tires were loose ! Had to tighten up the best I could ! Front end is worn out !
Granville DSo much extra fees and nonsenses😡
HAFTU K