Sandy was great to talk to and Ally walked me through the whole rental process. I highly recommend renting here! The ladies are awesome and knew everything I asked about.ALLISON S.
Customer Reviews for Hahira Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location was closed when we scheduled our pickup time, so if you pickup from a person at this, I imagine the experience is great. I do not want to bash that actual pickup place. But we opted to pick up on a Saturday morning when the business was closed and had to check in and do EVERYTHING online, without clear instructions emailed before we arrived at the location. It did not mention anywhere in my 3 confirmation emails/calls/texts that I would a whole separate person to verify anything or provide a passport?! What was the point in reserving online if I had to be verified at check-in too?! Because of this we almost had to forgo it altogether due to not having any of the requested documents or know anyone who could verify our pickup times by phone. FINALLY, when managed to get through the awful online check-in process and went to return it, my husband who was the driver, dropped me back at my car and was waiting for me to pick him up, so he went ahead and dropped the keys in the box. Well the checkout process is set up where you need the vehicle to be on when you check out, so we had to upload a picture of it looking like it didn't have any gas in it. All of these issues could have been solved with a simple email with instructions. It was the worst rental experience I've ever had. Like I said before, if we had been able to check in with a person, it probably would have been fine. Uhaul needs to change how they do their email confirmation to include the ridiculous confirmation and return instructions so that you can be prepared when you arrive at the pickup/drop-off location.Jameson T.
Customer did not leave a comment.JAMES P.
Staff was great!Christopher D.
Customer did not leave a comment.TOMMY L.
I recommended the location to the moving company so they could obtain van to assist in unloading my goods.Steven K.
Amazing, timely service! Exactly what I needed to make my move easy!DOUGLAS T.
I made two prior reservations at two other locations within a month. The day of pick up for the first two reservations the trucks were not available.....very inconvenient and i could not move, nor was I notified. This location was able to accommodate me so I could get moved. The online check in did not work on my phone...had to call customer service for assistance. Finally got the keys. This location was convenient but Uhaul has not made my move convenient at all. Very unlike Uhaul. I've had better experience beforeDeborah B.
Sandy and the staff at Hahira Automotive were an absolute pleasure to deal it. I do wish more establishments were as pleasant and professional as them.William C.
The first rep I delt with was kind and nice. When I brought it back the lady had left. This is a macanic shop so I assumed I would deal with the same person. The lady that was there had an attitude. The lady had blonde hair. The lady was so rude from the moment I walked in. I asked to speak to the lady I spoke to before because she gave me 30 miles because I did not know how many miles it was to the city I needed to get to. The blonde person with long hair acted like she did not know anything and was trying to force someone else's Uhaul order on me. The lady told me that I upset her and that she did not want me to come back. The lady argued with every word I said. She was so rude and does nor need to be dealing with the public. I will not ever go back there until she is no longer working there.rebecca A.
Easiest pickup and return I have ever had. Sandy guided me through the process and I was in the truck heading home in minutes. Best location in the area.shawnna W.
Great people Great service Equipment worked fine I will always go to Hahira Automotive when I need a Uhaul.Steven E.
Customer did not leave a comment.REBEKAH A.
This was the only one out of 4 locations that did not make the rental process incredibly difficultJAMES G.
I have to be honest, in the past month in a half I've rented 3 uhaul including this one.. Every time I call 800 uhaul & make reservations & get my quotes, at the time of pick up, I've had issues with the quote being more than what I'm told, or the cust serv for uhaul puts information inadequate, or they don't have equipments in same location and/or like my experience this time around that I was given wrong quote, had the agent at the location for pick up call uhaul to make correction and rectified their incompetence of the issue at hand, in which customers rep would not give me a supervisor or manager to speak to so, I could get my issue solved in a timely manner. . I have rented from uhaul for over 25 years & always recommended you to friends & family throughout those years..But I am disgusted with the way Uhaul customer service handled my issue, when it was their fault for what took place w my reservation.. This issue caused me hours of delay for my trip as well as interfering w my job...This was why reservations were made in advanced w time for pick up, so, I wouldn't have to miss work... I will like to add, that for future, I will recommend for anyone to go through a local store that has uhauls or equipment for rent, rather than go directly w Uhaul 800 #.. I want to thank Hahira Automotive Service ( especially Allie and owner Kay) for helping me and getting my reservation corrected and done as quickly and efficient as they were able to! Uhaul should be extremely grateful to these 2 agents, that kept working as hard as they did to keep my business, and make my trip possible per scheduled... Noone should go through what I went through! Customer Service is the companies first contact to the people..They represent YOU...First impression is what will make you or break you! I still need to rent one more time before my final move, but I yet, have no idea if Uhaul will be my means to start a new life to my new destination! Again, my deepest thanks and appreciation to Allie and Kay in Hahira Automotive Service for everything they did !ELSIE M.
The staff were very friendly and helpful.JOHNNY M.
I've uses this location for a couple of UHaul Rentals and they were excellent to work with in getting a trailer when I needed it quickly. I will definitely use this same Uhaul location anytime I need to rent a Uhaul.MARY C.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.JANMANGLAM P.
Customer did not leave a comment.EVAN T.
Customer did not leave a comment.DAMON S.
Great Customer Service, had to call the the 1-800 number and it was fantastic. Made my stressful day way better!Stephen B.
The girls in the office took care of me and answered every question I had. Very knowledgeable and helpful. Will rent from them again.Robert G.
The lady who helped us at Hahira Automotive was excellent!! The only problem I had was on the return using the website. It did not work correctly & took about 20 minutes & a phone call to uhaul to be able to return the vehicle properly. Otherwise, uhaul has a very good service!!Tonda D.
Customer did not leave a comment.NATHANIEL M.
The dolly I ordered was not in the truck.Laura P.
Very nice peoplearnoldo P.
Customer did not leave a comment.James L.
Customer did not leave a comment.Kiera S.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.DARYL L.
Customer did not leave a comment.David J.
Customer did not leave a comment.Dornicia D.
Great experience. Friendly and fast service!!BILL M.
Customer did not leave a comment.KEITH S.
VERY FRIENDLY AND HELPFUL STAFF.Roy S.
Sandy and Ally made sure to have our equipment ready and waiting. The paperwork process was quick and easy !John M.
Customer did not leave a comment.Mikell B.
Customer did not leave a comment.Lashonya O.
Great customer service from Hahira Ga! Sandy is the best!AUSITN F.
They were perfect compared to when I looked at Penske. Really nice on the phone and helpful with questions.Matthew G.
Customer did not leave a comment.Tina R.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Al C.
Very Friendly and helpful.KEITH B.
Customer did not leave a comment.David M.
Email receipt before I ever pulled away in my car! Fast and efficient serviceBarry H.
Customer did not leave a comment.Bernard B.
Not over charge people for rentals because it a Holiday week $350.00 buck for a car hauler. When the rate is $119.00 normally.DEAN S.
Customer did not leave a comment.Anthony S.
Everything was excellent I wouldn't change a thingeddie G.
Everything about my U-Haul experience was excellent they were friendly cooperative and very helpful I would recommend anyone to U-Hauleddie G.
Customer did not leave a comment.michael W.
Customer did not leave a comment.ANTHONY E.
Seriously the best, most courteous staff I've ever dealt with. Uhaul as a whole should take note of the people at Hahira Automotive and model their entire customer service staff from them.SETH M.
Have used Hahira Automotive many times every visit is a pleasant experience.MELISSA C.
Ally and Sandy always do a great job wether it's with my U-Haul needs or automotive repairs at Hahira Automotive. Thanks guys.BARBARA V.
The pick up location was very clean and the staff was really friendly and helpful. They answered all my questions and walked me through my first uhaul rental and made it really easy. If I ever have to move again I'll call them!TIARA G.
Customer did not leave a comment.David B.
Customer did not leave a comment.ruby R.
I wouldn't change anything. The ladies in the office always go out of their way to accommodate me.Christiana S.
Customer did not leave a comment.Wayne C.
Very pleasant and knowledgeable.Tim D.
Customer did not leave a comment.ryan D.
Customer did not leave a comment.Peggy M.
Customer did not leave a comment.MARYANN M.
Customer did not leave a comment.MICHAEL C.
Great people.CARL F.
The dolly I requested was missing.Kellie W.
Customer did not leave a comment.dona R.
Customer did not leave a comment.CYNTHIA W.
Customer did not leave a comment.FRANK D.
Location and staff were absolutely amazing.sarah P.
Customer did not leave a comment.JASON J.
Customer did not leave a comment.jeff S.
Sandy was most kind, professional and gracious when she informed me the trailer dropped off at the wrong location. She spoke to a manager about the condition of the trailer when my friend Matt dropped it off. Sandy deserves a raise and a day off so I can take her to lunch.Lesley A B.
Customer did not leave a comment.SARAH M.
Started with 3/4 tank of gas, returned with between 3/4 and full. Still charged 2.18 for going over the miles selected by uhaul (I wasn't asked for miles it would take) AND turned truck in 24 hours early.Angela H.
Customer did not leave a comment.Camela D.
We had trouble with phone pick up so we called and the guy was very helpful and walked us through it. The phone was frustrating.Lisa M.
Always friendly!!! Kay, Ally and Dandy are the bestTOM C.
Customer did not leave a comment.Richard D.
Did an amazing job, excellent service.ERIC T.
Customer did not leave a comment.PAM S.
Very, very, very, exceptional staff. Highly recommend these people to anyone who asks. We will only do business with them in the future!Brandi B.
Great service, personable owners!Cameron G.
Exceptional service and provided me with exactly what I needed for a reasonable price. Will rent with them again!Cameron G.
Great customer service, even if U-Haul routed me 30 miles out of my way.Jacob B.
Customer did not leave a comment.Richard D.
the woman was very nice and friendly ...Lou H.
They made it very easy to rent and return. I would 100% recommend to anyone to rent here!
Customer did not leave a comment.Sandra F.
They were greatKathy B.
Customer did not leave a comment.LES B.
Customer did not leave a comment.VICTORIA B.
Customer did not leave a comment.FRANK C.
Ensure truck cab is clean.Perry B.
We were charged a 25 dollar cleaning fee when I sat there and watched my husband sweep out the back. Perhaps there was a small leaf particle. What a rip off.phillip S.