Great customer service and very nice equipment. I will definitely use this location again.William P.
Customer Reviews for Hair Studio One
(U-Haul Neighborhood Dealer)
Montgomery, AL 36104
Services at this Location:
- Mon: 12 pm - 5 pm
- Tue-Thur: 9 am - 7 pm
- Fri: 8 am - 7 pm
- Sat: 7 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional quick servicedorothy T.
Customer did not leave a comment.Dustin S.
Customer did not leave a comment.Sheila S.
Customer did not leave a comment.Kate M.
Gas gauge on truck indicated it was not full- it registered slightly over 3/4. The employee at this location was friendly and helpful.Jerry H.
Wasn't the best part of town...in a secluded areaAyden M.
It wasn't the location I was first given. If I had been given a less supportive or caring location my rental would have been a disaster. She came through for us. Over and beyond. Fixed a bad situation quickJohn G.
Customer did not leave a comment.Alicia P.
Customer did not leave a comment.KARLTON J.
Customer did not leave a comment.Jonathan O.
We returned the truck here I spoke with the agent and she was very easily to speak with she told us where to put the key and where to park the truck it was easy very problem Free Mrs Lois Rembert.LOIS R.
Customer did not leave a comment.Crystal F.
Customer did not leave a comment.mary E.
Customer did not leave a comment.Rosemary H.
When did Uhaul become a side hustle to other business? When you are in an unfamiliar place pulling a trailer through city streets there should at least be a UHaul sign.Justin P.
Customer did not leave a comment.Antonio G.
Customer did not leave a comment.Stella Y.
Better maintenance on "pods"; had two dry-rotted tires that required road service on the trip, both fenders fell off (one disintegrated when the tread came off the tire), and had to purchase 3 tie-downs to hold the U-Haul wrap on the pod.Glenn M.
The Location Ower was Very Helpful and Knowledgeable and Extremely Nice! Thanks!Stanley C.
Customer did not leave a comment.Nicholas J.
Business was greatbrock S.
First, I reserved the truck for Sunday, April 24, 2022 and the location was not open, nor was I told that I had a share ride because I did the reservation online. After finally getting the truck picked it it was dirty. Lastly I needed to extend my rental, so I called and I was told that a scheduler had to make the changes. I was placed on hold for over 45 mins and no one never answered.Darrell B.
Customer did not leave a comment.MAITRI C.
Everything was greatIkyma T.
Didn't have enough gas for me to make it to my destination end up having to spend 85$ just to get to where I was going.Tankevia D.
Everything was right on point she explained the contract the time to return the mobile check in what type of card to have the difference I will be recommending other peopleShelia S.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.John H.
Customer did not leave a comment.Chad L.
Customer did not leave a comment.Don W.
Customer did not leave a comment.NERIAH H.
I like renting from this location because the office handles paperwork very quickly. Outside is pretty much self service. The trailer was in great shape except for the rusty wheels. I did not have any touble, but wheels can develop leaks if they rust through.Brian W.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.charles B.
Awesome location great customer serviceStacey C.
Customer did not leave a comment.Barbara B.
Thanks for being in business and open. They had what I needed and if I needed something else they would have been able to take care of it.Andre H.
The Uhaul's dolly was opened from a previous rental and I did not use it and made photos to prove I did not as soon as we opened the back of it after speaking to CJ? I hope that is your name...you are lovely. Thank you for helping me before my surgery.David Paul N.
Can't improve nothing for me..cause I will never get a u-haul truck frm y'all againSenetra W.
Customer did not leave a comment.JAMES D.
The location was okay, the equipment was awful. The breaks didn't work.Rasheatia G.
Customer did not leave a comment.jasmine E.
Customer did not leave a comment.Jean B.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Carolyn P.
I was overcharged and accused of keeping the equipment. Now I have been charged twice. Absolutely awful experience.Alex S.
Customer did not leave a comment.THOMAS I.
Make sure gas is in the truck.Tiphanie F.
Have orders verified and ready for customer pick up at scheduled time. System is very slow.Breonna J.
Customer did not leave a comment.Ashley H.
Customer did not leave a comment.DERRICK D.
Customer did not leave a comment.Windy M.
Customer did not leave a comment.Darrell C.
Customer did not leave a comment.CHRISTOPHER C.
1. I should have never had to go to this particular location in the first place. 2. When a reservation is confirmed honor it and do everything in your power to make sure that the customer gets what is ordered.Charlie B.
She is top notch. Went above & beyond to accommodate the truck & tow dolly.Andres S.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.Krystle S.
Customer did not leave a comment.Calathia T.
Received friendly and efficient checkout and check in.Matthew C.
Customer did not leave a comment.Katia M.
Customer service agent was EXTREMELY nice. She tried to rectify the following issues. Problems: cab was filthy and covered in ants! No spare truck. We had to wear garbage bags on our legs to keep from getting bit. Took both of us over an hour to get it somewhat clean from mud and to remove sticky residue with disinfectant. Bought ant killer and sprayed out cab. Had to sit on blankets to stay away from residual ants and mud. Truck had 1/8th tank of gas. Had to find gas quickly. Customer service agent felt bad and provided fuel and cleanliness credits. Car carrier jack was EXTREMELY hard to turn handle. Rear safety chain missing. No spare chain or car carrier available. Had to improvise on my own. Ants came back with a vengeance! Got all biten up during return, especially all over the driver's side. TOTALLY AN UNSATISFACTORY EXPERIENCE.John C.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Maurice I.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.Kristen W.
Customer did not leave a comment.Michael S.
Fix your app. Twice I had my order up and it randomly went away and closed out. When I returned the truck, I clicked the instructions for where to return the keys and the order closed out without prompt leaving me to guess where to put the key. I used the same box and code given to me at pick up. If I was at a new location I would have been out of luck. Also, your phones and chat are horrible. 20 mins to talk to someone and when you do they just want to transfer you. When I tried chat, waited about 15-20 mins after I posed my question and I got kicked off for inactivate.Kyle K.
Friendly courteous and pleasant demeanorKENNETH A.
Customer did not leave a comment.John R.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Rudolph W.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.William T.
Customer did not leave a comment.Loreal O.
Customer did not leave a comment.CHEYENNE M.
Customer did not leave a comment.Kurt G.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.Spence T.
Customer did not leave a comment.CHIQUITA B.
Customer did not leave a comment.James M.
Customer did not leave a comment.MARCAVIUS D.
Customer did not leave a comment.Aldolphus R.
Customer did not leave a comment.Louis J.
Everything went well, only issues i had was online and I got plenty of help when I called for assistance.Johnny N.
Can't think of anything. Experience was a 10Timothy B.
Customer did not leave a comment.LATOYA N.
The web site instructions were a bit complicated. But, overall it worked and I am satisfied.Steven P.
Customer did not leave a comment.Andrew W.
i rented on Sunday and asked to pick up at a place that was open on sunday. my pickup got moved twice to places that were not open on Sunday. The lady at hair one came in in 25 minutes when i called her. When it changed locations it gave me a link that did not work to reply to the change and i was on hold for 25 minutes to th 800 numberTimothy W.
Customer did not leave a comment.Whitney W.
Customer did not leave a comment.Jennifer M.
If the dropoff location has changed, it would be helpful to send an email or call. It would also be helpful if anyone knew what had happened so that they could give this information when called.Sean C.
Customer did not leave a comment.Deborah N.
Carolyn was amazing. She was extremely helpful and attentive to my needs. I will frequent them in the future and recommend.cheryl B.
The lady, Carol (?), running the Hair Studio One location was fantastic! She had everything ready and helped get the dolly hooked up and the car I was towing loaded!Frank P.
Customer did not leave a comment.dennis S.