Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both the owner and the man who oversaw the rental and return process were thorough, professional and friendly. It was a successful transaction all around, thank you
Not sure why I was charged extra day, when I picked truck up, I was told there would be no charge when I asked if I could have extra day
The truck had a tire that was almost completely bald with no tread that blew out as soon as we got on the highway. We were stuck for two hours and ended up having to shift countless schedules and plans. Including but not limited having to reschedule air travel home to my wife and baby who was left alone solo parenting and working 9 hour days in my absence.
This location needs signage. There's no clear indication of how to drive into this facility or where the parking is. Incredibly confusing and a little frustrating when attempting to navigate a 20' truck with tow dolly. Property is a disaster and needs to be cleaned up for easier access. Appears that this rental company has many personal vehicles all over the place and many additional rental options.
Truck needed maintenance but it was clean. I was really grateful to get it within 12 hours.
The whole process was quick and easy. I will come back when I need a rental.
Not my name
Great service
Nothing. Everything went smoothly and men working at my location were dope and friendly
The equipment that I reserved was not on site. I was able to make an alternative truck work. The truck was filthy.
Excellent customer service:)
very helpful staff
The lot could use some clean up but the had a full range of equipment in good repair and a good crew to help us. Friend with the truck learned there was ANOTHER plug under his back bumper to plug the trailer lights into...Thank you Halk crew!
Made 2 day reservation through UHaul website, said charge for insurance was $20 (NOT $20 /day). Then, Halk charged us $30 /day! NOT happy with bait and switch. Will rent elsewhere in the future
Good people. Rented a trailer, it worked as expected. No issues at all. Thanks for the service
Check master-cylinders on trailers before they go out etc to Help prevent Potential accidents if hauling a heavy load like I had
Picked up the truck and the gas Gage read empty. Asked agent why I had an empty truck. The Uhaul representative why I had been given an empty truck and he turned off the engine ignition and turned on the key and it then read 1/4 of a tank. I drove about 1/2 mile and the gas gauge read empty again. I then gassed up approximately 9 gallons and the truck went back to 1/4 of a tank. I put in some more and it never read above 1/4 of a tank. I concluded that the gas gauge was not working correctly. The truck had over 90,000 miles but ran ok.
The staff at Halk Rental are great. Very polite and accommodating. They exhibit every aspect of the American Small Business Owner.
Great service from start to finish.
If you are looking for pickup locations, use the official uhaul dealer or highly recommend penske
The truck advertised 19.00 $ the c estimate was 50$ and my charge was over 70$. Might have b explained the additional charges prior.
They did an outstanding job they were there for me and went the extra mile
IN A TIME OF THE MONTH WITH HUGE MOVEMENT OF EQUIPMENT, THIS BRANCH / SHINGLE SPRINGS SHOULD NOT BE HELD RESPONSIBLE FOR MY ABOVE NEGATIVE MARK OF = NOT WELL MAINTAINED! THE FENDER WELL OVER THE R.SIDE OF OUR 6X8 COVERED TRAILER WAS VERY SMASHED UP & BENT WHEN WE PICKED IT UP! I'M SURE THERE WAS NO TIME TO DO REPAIR ON THIS FOR THE TIMELINES GIVEN TO THE TIGHTLY RESERVED DATES FOR THIS UNIT! THIS OFFICE STAFF WAS - VERY - HELPFUL & FRIENDLY - AT LEAST THE ONE WHO HOOKED UP THE TRAILER ! HE HAD VERY GOOD CUSTOMER SERVICE! AND MADE IT AN EASY & FRIENDLY PICKUP & RETURN. THANKS -
The truck was at a quarter tank of gas when I picked it up- so I immediately had to go get gas so I didn't have to worry about running out during the move!
Quick and easy drop off.
Easy drop off and lots of room to drop off.
The online reservation process was good. Being able to check in online is supposed to expedite the process of picking the vehicle up but it sure wasn't any faster than my last experience prior to this without online check in. Requested 5 dozen pads online but only a dozen were available at the location. Staff were very friendly though. As for the 26' rental truck, it was terribly dirty inside and out. The online check out process would not allow me to upload photos saying there was an "error." The truck exterior was dirty. The windshield was terribly covered in bugs. The cab interior was littered in dirt and dry grass clippings. Two previous renter's contracts were still in the center console reflecting personally identifiable information. The back of the truck was dirty. We swept out two full dust pans of debris prior to loading it up. Great news for the next renter though. I was always taught to leave things better than when I received it. Four hours was spent washing the truck inside and out. No mud in the wheel wells, no bugs on the windshield or front of the box. Scrubbed the black wheels (rims) on rear end with caked brake dust to a white color again. The next user certainly should not have to suggest this truck was dirty when they use it. Again, friendly staff but the truck was disappointing.
All good Halk is awesome
Nice guys. Take care of business and you are on your way. Enjoyed the fast transaction.
I dropped off the truck after 5 pm so I did not enter the location.
Beaten down location, they could improve the accessibility, parking lots and driveway. Staff was helpful.
Staff was so helpful and knowledgeable.
Better equipment that has been properly inspected.
The guys there were amazing
Fast checkout & checkin, trailer worked well. Perfect!
