In and out real quick, great service.matthew F.
Customer Reviews for Halk Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a preferred location and went to drop off and was told they are full, they told me another place and was told I couldn't drop off at location since they didn't take trailers. This was very frustrating and it was past 7pm and I could not call customer service. I called the next morning and was given a drop of location 15 miles away. When I asked for compensation I was told sorry there was nothing they could do.Carmen B.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Ellen C.
The truck was clean however, it made a severe noise while accelerating that was very unnerving. This location was excellent, it is uhaul itself I have issues with.SHANIECE S.
Halk Equipment Rentals was very efficient. However, I didn't originate the rental with them; the location I originated the rental with sent me to them for a truck. I say this only because there was some uncertainty as to the availability of a truck when I first called to reserve one. It took several follow up phone calls to put my mind at ease that I would receive a truck on the requested date. I would like to compliment Lynn McDowell at Cameron Park Rent-A-Storage, in Cameron Park, CA for following up and giving the assurance that a truck would be available on my requested date.William H.
Customer did not leave a comment.David K.
They were fast to connect and disconnect the trailer. Great customer service.Kyle M.
My reservation was moved for me due to availability. The 24/7 pickup process was a nightmare and your website seemed to be intentionally poorly designed in that regard. I followed the step by step instructions and found myself going in circles because the â€œpick up my truckâ€ link that was step 2 or 3 didn't exist. I had to call your customer service line and they were able to help me by unlocking something on uHuals end to enable the link. I began the process once again but was immediately stopped due to the location requirements of the website. I was at the location and followed the location enabling instructions with no change from your website. Once again I called the customer service line and they moved my reservation to a near by location that had staff available onsite to help me. While the whole process involved with navigating your website was excruciating and a colossal waste of my time, the customer service was another story. The phone representatives were polite, patient, and worked quickly to resolve my issues. The in store personnel were courteous and personable.Stephen A.
Customer did not leave a comment.Mandi M.
Nothing, it all went smoothly.Gayle L.
Customer did not leave a comment.Rusty F.
Customer did not leave a comment.KATHERINE H.
Guys were nice and very helpful.Kerrie C.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Mark S.
No improvements necessary.Clifford W.
Very friendly service and fast. Recommend to all my friends.Carl S.
Customer did not leave a comment.josh L.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Virgil G.
Office changed up contract & overcharged on return. Vehicle wasn't checked before rented (very low tire pressure in one wheel) & 2 shovels in the bed.Peter H.
Outstanding experience! Everything went smooth. This is the very reason I use this location!Richard M.
Always good service at this location. ThanksPaul F.
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.Josue L.
Customer did not leave a comment.thomas L.
Easy checking and very easy drop offJackie C.
Jake at Halk Equipment was so helpful and so nice to me. He gave the advice I needed and made it easy for me to drive away in the Uhaul truck and return it without a hitch. Jake deserves commendation for his excellent customer service.Barbara D.
Know your equipment. I felt i was trying to be blamed for previous damage. I had to prove innocent. I disputed a few things on the inspection sheet inline, they advised they dont receive those and seperat proof was needed.Phillip H.
Customer did not leave a comment.Jeffrey S.
Good truck. Excellent staff we had great, partly due to serviceGregory G.
Got in and out in five minutes! I always use this location!Richard M.
Customer did not leave a comment.Michael W.
Returned a little late they we're closed but worker let me to drop it off. ThanksDenton G.
Customer did not leave a comment.Domenic P.
The service was great plan on doing all my rentals thereJack S.
Excellent experience as always!Joseph M.
The people working there are a bit..dry. not terrible customer service, but it could be more...pleasant. but overall a good experience!Stacy M.
The Friendly Staff made the rental a good experience.Clifford W.
Really smooth rental nice folks would use again 10 starsMike M.
Customer did not leave a comment.Julie R.
Nada :)kristopher M.
Out of all the U-haul places I have rented from Halk Rental is the best followed closely by El Camino in Sacramento. At Halk I have always been treated with respect and they bend over backwards to make my experience as pleasant and as easy as possible! Yes, I would not only recommend it to everyone I would rent from there anytime!THERESA C.
Customer did not leave a comment.Lee V.
Customer did not leave a comment.Philip A.
None of the employees were wearing masks! That was really uncomfortable for me. I asked about it and they just said it was their choice. It's the law & they should be considering the health of their customers! Also they were really slow. The truck was damaged and they didn't know that. When we pointed it out, the younger assistant happily marked the spot. He was friendly and worked quickly. The older man was really slow and unconcerned about the customer's time or health. Also there was a cat on the counter. Didn't bother me, but not the most professional. They also didn't know the gas tank level and marked it at 2/3 full, but it was only 1/2 full. The younger man said he fixed it in the computer. He did a good job.CHARLES F.
Truck was filthy windows were so dirty I had to stop and clean inside and out. Didn't really do a walk around with me tell me anything about the vehicle. Didn't mark damage on sides made a joke and said â€œ don't worry about you insured it just don't damage the roofâ€.bj O.
Customer did not leave a comment.Alexzandra P.
Staff is very friendly and the pickup and drop off is always very efficient.Robert R.
Customer did not leave a comment.William G.
Customer did not leave a comment.Shannon V.
Customer did not leave a comment.Andrew T.
Super Fast and Easy.Jeff L.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.DAVINA M.
Customer did not leave a comment.Shana A.
Safety chains on trailer were way too long, had to wrap them to keep them from dragging. With the wildfire danger in California this is something that should get more attentionBrennan R.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Benito R.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Jennifer S.
Everything went very smoothly. The staff connected the trailer to my car and the electrics all worked. On my return they disconnected the trailer quickly and asked if I wanted the hitch removed, I said I did, and they removed and handed me the complete fitting. I was quickly on my way. Excellent service by the fitters.Leslie F.
Awesome customer serviceCONNIE D.
All perfectDawn M.
the truck interior wasvery good and clean the outside could have used a wash and there was a peice of plastic moulding over the winshield that was losse and ratteled the whole trip. the truck ran perfectiiy. Thanks for a good move.Neil H.
This rental place is my favorite! I have always had excellent customer service and have never had any trouble with the equipment I have rented. I can think of nothing that they need to change.THERESA C.
The lot and office were very disorganized and unkept. I would suggest cleaning it up and adding more supplies for sale. I needed some items and had to drive to other locations to pick them up.Deanna W.
Customer did not leave a comment.Robert F.
Rented this motorcycle trailer a few times now. Great deal and a great trailer with a good priceBenito R.
Great guys. So fast in dealing with customers. I like them.FRANCIS E.
Customer did not leave a comment.tom D.
Tuck was dirty inside and out. Including cab and box. Emergency brake did not work, oil pressure gage did not work. Brakes sounded horrible.Michael D.
Nothing it was easy quick check out/in process staff is nice truck was clean it was a great experience. Iv used hawk a few times and it always is a good experience, there are alot of other U-Haul places around here but I always choose to go to them you get what you pay for :)Jessica M.
Customer did not leave a comment.Deana A.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Mark B.
I WAS NOT ONLY ASKED TO DRIVE TO GET THE TRUCK 30 MILES AWAY FROM MY DESTINATION BUT UPON ARRIVAL MY 3 DOLLIES WERE NOT AVAILABLE AND I HAD TO DRIVE TO ANOTHER CITY TO GET THEM. BAD BAD BAD CUSTOMER SERVICE!Estrella E.
Customer did not leave a comment.PAMELA T.
they did goodLarry J.
Customer did not leave a comment.Martin E.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.JEFFREY SCOTT H.
Customer did not leave a comment.Glenn B.
Great family owned business, everyone was kind and very helpfulBill M.
Customer did not leave a comment.Terence O.
Customer did not leave a comment.STEVEN F.
Customer did not leave a comment.Alan A.
Customer did not leave a comment.CHERYL G.
I have and will recommend Halk's Rental. They make the experience fast and easy. They are always friendly and helpful. I have used them several times in the past to rent a uhaul and will always go to them in the future.MELISSA F.
No complaintsAlan A.
Customer did not leave a comment.terry W.
Customer did not leave a comment.JAMES W.
Halk rental is great. Would recommend people to use them outside of Uhaul.Kevin P.
Customer did not leave a comment.Jerry M.
Great customer service, equipment was perfect & ready fast!ROBERT W.