Very friendly staffSTEVEN B.
Customer Reviews for Hamms Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to thank the person who help me rent this trailer from Ham's Tire & Wheel, Lewisville TX. I didn't get his name but he was very helpful and knowledgeable.Donny D.
Customer did not leave a comment.Norman G.
Customer did not leave a comment.QUINTON L.
Customer did not leave a comment.Felipe M.
Customer did not leave a comment.JOANNA R.
the customer service on the phone was horribledominique D.
Customer did not leave a comment.Ruben H.
Customer did not leave a comment.Kristina R.
Very lengthy process because the person helping was unfamiliar with the process. We asked for a different location that was open later and it was changed because the size truck we wanted wasn't going to be there. Pads were supposed to be included but they weren't available at the new place so had to drive to another place . I think we ended up paying for them twice.Lois S.
The team at Hamms is super easy to deal with. They will be my go to place to rent from nowGeorge T.
Very friendly staff. I was pleased with my experience.Shawn L.
No one in the facility was wearing a face mask.Patrick W.
Nice place to rent a vehicle from and great customer service.Mark M.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Sierra C.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Patrick S.
No one was at the counter to help us for several minutes - longer than what was necessary and professional (10+ minutes). In the truck itself, it looked like the inside of the truck (cup holder area specifically) had not been wiped down in quite some time. Bits of trash and mail left by previous drivers. More thorough check of cleanliness would be nice.Bridget H.
Customer did not leave a comment.George B.
I already reserve the equipement but when I get there I have do over again and have to wait for a long time. the guy charge me the dolly and pad without using it. this is a rip offPeter H.
Service at Hamms was exceptional! Friendly, personable, professional, knowledgeable, polite & extremely helpful with getting our needs met! I will use Hamms every time I need a Uhaul in the future!Jon K.
Customer did not leave a comment.Dallin C.
Customer did not leave a comment.Billy H.
Customer did not leave a comment.Thiago A.
I was blown away by the customer service that was provided at this location. Sammie (Sam) really made my day, I was upset after just leaving another U-Haul store that tried to over charge me for the same truck rental that I had previously just about two weeks ago that was $100 cheaper. Hamms Tire & Automotive get an A+ in my book!joshua B.
Location understaffed. Worker I spoke with was friendly, just didn't have time. Not the location I originally selected for pickup.Brett W.
If you can't say something nice, than don't say nothing at all. Bad equipment or hook up wrong. All I know is it cost me a bunch of money and frustration.Jeffrey C.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Bill M.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.TOMMY S.
Customer did not leave a comment.Sinterica P.
Excellent quick no- nonsense and FRIENDLY service. EXCELLENT experience!!!!!!Christine F.
Customer did not leave a comment.Deborah N.
Customer did not leave a comment.Vu D.
Staff was great!Chris B.
Customer did not leave a comment.Nikki M.
Customer did not leave a comment.Mark L.
Remove the sliding door. Because if items are not tied down, they can cause the door to not open. Or offer tie down straps with the rental. I saw other trailers with opening doors. Opened outward. I think those models are better.Diego F.
The gentleman that helped me was very kind. He made conversation while he was clicking and verifying everything with my reservation.KEANDRA W.
Customer did not leave a comment.Nellie M.
Customer did not leave a comment.nora H.
Customer did not leave a comment.Gloria J H.
The Gentleman receiving my rental was extremely polite and so helpful. When I explained to him what happened to me and the electrical issues I experienced, he right away apologized and said I should have had a positive experience and that he will credit my rental. Now; that is a great customer service and I will rent from this location anytime.Jiri N.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Marcus C.
Continue doing what you're doing.Jordana H.
Customer did not leave a comment.Anthony G.
Everything was on time and as expected. Agent was extremely kind and efficient. I will be back in a couple months when I move into my new home. I am extremely satisfied with this facility.Kevin G.
Customer did not leave a comment.Sanjeev G.
I stood and waited for 10 minutes to be assisted, at which point I was told someone else handled the uhaul rentals, and waited another 10 minutes to be told the same thing from someone else. Finally someone came and told me where to drop the trailer, but didn't take my name, or assist in helping to drop the trailer. No inspection of the trailer was done. Very unprofessional and they made me feel as though I was bothering them while I was thereJennifer K.
The equipment was over pricedTHAI L.
The charges came wrong initially, but they promptly fixed after I sent email with the issues.Anderson S.
Customer did not leave a comment.Geoffrey D.
Customer did not leave a comment.Frederick K.
The team who checked us in was prepared with all of our information and was quick and friendly.margaret H.
No assistance in hooking up, basically told if I had problems let them know.James W.
Customer did not leave a comment.Carmela L.
Customer did not leave a comment.David U.
Location was good. Contracting process from UHaul is not client focused. Uhaul really pushes there insurance . The pressure exerted in the contracting process is very oneriousCraig D.
the gentleman that helped me was excellent. Friendly, helpful and made me feel like he cared about making sure everything worked out great. Awesome locationcynthia T.
Customer did not leave a comment.SHANNON H.
I was charged a $25 cleaning fee when I didn't even use the truck. Never even opened the back. I drove it a total of 8 miles and it sat all day long unused and they charged me $25. I even returned the truck with more gas then I received it with. TerribleJoshua P.
Customer did not leave a comment.Grace K.
Customer did not leave a comment.Whitney M.
Customer did not leave a comment.Ethan S.
The gentleman was very quick and nice. Best experience bringing a vehicle back.Doug S.
They had our truck ready and the paperwork was easy, the service great!Pamela C.
Clean the truck beforehand. Train the employees renting out the truck. Explain the costs all at once and not as you go.Jason O.
Customer did not leave a comment.Eric F.
I'm not sure if it's normal to give the U-Haul to a customer on empty. Other than that everything was great!DeMaurus N.
Customer did not leave a comment.Stephanie W.
This is my 2nd time at place and just like the first time I was happily taken care of. Had every scenario asked and answered. I will recommend this place and keep bringing my service to this place. Great customer service. Thank youdelilah D.
Customer did not leave a comment.James D.
Customer did not leave a comment.Armon F.
excellent work. sam was a real helpDaryl J.
The reserved trailer was not available. Upgrade at same price was acceptable. I had to go to Fox Ave location and hook up to two more trailers before I got one that had working lights. Poor equipment maintenance is indicated hereSam L.
Customer did not leave a comment.Randy B.
Agent was amazing, Steve was his name I believe.Joseph R.
The man at the counter at Hamms did not know how to find my reservation for my truck. Had to pay out over the U-Haul call center.Mason M.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.tyrongela F.
Customer did not leave a comment.DAN J.
Customer did not leave a comment.Linda D.
Customer did not leave a comment.crystal H.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.cary B.
Very bad experience. I have been using U-Haul whenever I have to move as you can look at my history with U-Haul. I could have gone to Budget, though they are cheaper but I m just used to U-Haul because its a better brand than Budget (at least that is what I thought). Last time I had an issue with the truck ( The sliding door wouldn't close, safety issue) so I just returned the truck and got full charged and the manager said he cant refund my money and he said that the next time I will be compensated with the truck / he will take care of the charges. When I went to rent truck this time (different location)Firstly, I had to wait an hour to get the rental, though my appointment was at 6:00 pm and they said I wasn't able to rent a truck till I pay my Dues from last time. I always had cleared my account but the lady said that I was late in returning the truck that's why they had charged me $48. I went a head and paid for it since I needed the truck and than there was no notes in the system saying that my rental is free as the manager had promised from my previous rent in 2015. This truck that I just rented was so filthy dirty the bed wasn't clean and there was dog hair all over the FRONT SEATS and on the FLOOR. Seems like the dog was sick, there were patches of hair. Me and my son are allergic to pet hair. my wife and my son didn't even ride in the truck for health issue. But I had to drive the truck like that all the way to Houston and I was not in a good state of health. On a highway driving with allergies it wasn't comfortable at all. I have made videos of the truck so I can show it to the corporate office. Sorry to say it was the most disgusting AND WORST MOVING EXPERIENCE so much that I couldn't even use the seats or the floor for anything. And than also the truck wouldn't go more 50 mph with out shaking really bad. Don't know if it was tire balancing issue. It would start swirling when u go 50 mph. I really would like to get a call from a higher management so I can explain in more brief about my experience / Troubler that I had to go through. Andnd if they have any questions I m available to talk to them. And the only way I will be fully satisfied is by getting my full refund as I got charged for a truck that was not worth renting and the inconvenience / problem I had to face because of irresponsibility. I had called yesterday to customer service about the complain and she said that the area manager will call me, but still no call.Mudassar K.
Everything was quick and simple. I've used Uhaul for years and it's nice to see the process has gotten much more user friendly and faster.Kevin B.
Nobody was at front desk. Had to go out to tire shop to askfor help. even then, customer service was terrible... did not want to help me, even when i asked 2 times.John W.
Awesome experience, couldn't have been better. Thank youMichael R.
I was contacted in the afternoon of my last day of rental regarding a drop-off location different than the pick-up one. unfortunately my phone was out of battery and I was on the road, so I did not get the message until the next morning after I had already drop off the truck. I wish I would have been told at pick-up to check for potential different drop-off location, because this one was right by my house and someone was expecting the truck there. beside this matter, the truck drove great, it had new tires and was very clean, I felt very safe. Thank you.Marina V.
Customer did not leave a comment.John J.
Nothing equipment is well maintainedJose C.
Customer did not leave a comment.Paul L.
Great service helped me and explained everything about trailer will be back when I need to rent anything from Uhaul againFRANKLIN T.
I've rented from this location 3 or 4 times in the last 4 months and hands down best group of guys to help me out! I wish I would have gotten the names each time!! I will next week when I get another uhual.Terry N.