Customer did not leave a comment.Michael M.
Customer Reviews for Hampton Station Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!!! The agent was very PLEASANT and SO WONDERFUL to work with. She made me feel like Family!!!Alex T.
Extremely helpful and worked to find the best option for my move!Curtis M.
Nothing! Flawless Customer Service!William A.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.LA TONA N.
Customer did not leave a comment.eddie P.
Customer did not leave a comment.James O.
Customer did not leave a comment.Mickael C.
Fast, easy and reasonable rental rates. A real pleasure to visit this site when I need a truck or trailer. Thank you.Larry J.
Customer did not leave a comment.BARBARA D.
Great location great staff also very pleasedsteve C.
Customer did not leave a comment.Robert J.
She was absolutely amazing to do business with! By far the best experience!Kasenya T.
Customer service was good, in and out quick and easy.wayne N.
Customer did not leave a comment.Christopher W.
The people at Hampton station self storage were very helpfulMichael E.
Customer did not leave a comment.Otto C.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.heriberto R.
Excellent servicePeter J.
Everything was great! Staff friendly and professional!John H.
Overall I had a really good experience at this location. The process was very quick and easy and they had the truck I needed ready for me as soon as I got there. They were helpful and I will definitely return if I have to move again.Hannah J.
Stop telling lies. I was told that I HAD TO do a 2 day rental of the truck and tow dolly, but I would be refunded the second day charges if I dropped it off within the first 24 hours. They told me the drop off location would do the refund. I did drop off the truck and dolly within the first 24 hours. The drop of location said they just receive the equipment. I would have to call the pickup location. I tried and could not get an answer there, so I called 1-800--GO-U-HAUL. This site is for making reservations only. It refers you to a website for any other issues. After calling 3 times asking to speak to a manager at the reservations center, a guy said he could not find anything in writing to verify the refund. The contract is printed in such small print, that I could not even read it with my glasses. I told him the owner's daughter told me about the refund. The agent said, how do I know that you aren't lieing? I called the pickup location again this morning and finally got the owner. He did not have the professionalism to return my call as I had asked on his answering machine. The owner said U Haul controlled the rental contracts and he would not make any refund. As you can see, they have set up a system that gives you the run around and denies anything they said to you in person. My mistake was assuming these people were honest and would honor their word. I am sure this post will never see the light of day for anyone else to see, but if by a mistake it does...get everything in writing and ask for the contract to be in readable print and read every word of it. Better yet, take you business somewhere else!Barry P.
Customer did not leave a comment.Jason H.
Nothing. The contact person there was extremely nice and helpful.Greg W.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Kai S.
The lady that helped me was very nice and very helpful.Kai S.
Very friendly and helpfulSTEVEN M.
Charity is awesome and helped out alottrish M.
Customer did not leave a comment.Robert T.
I've rented from a number of U-Haul locations, and this one is by far the best. I recommend you contact them for tips they can share with other locations.Mark O.
Customer did not leave a comment.KEITH H.
Customer did not leave a comment.ricky P.
Friendly service. Overall great experience!Matthew B.
Awesome job guys!!GORDON E.
Truck exterior was dirty when I picked it upDavid V.
Customer did not leave a comment.Blaine F.
Hampton Statuon is the best. Very kind and wonderful to be around. Very clean and just very helpful.rebecca B.
Very friendly and helpful staff.jeff R.
Customer did not leave a comment.Lana R.
Customer did not leave a comment.
Customer did not leave a comment.Terry S.
Great customer service. Very clean equipment and facilities.STACEY L.
THERE IS NOTHING TO IMPROVE AT HAMPTON STATION SELF STORAGE..... THEY WERE GREAT! I WOULD RECOMMEND THEM TO ANYONE IN TOWN. THANKS MISS CHARITY FOR YOUR HOSPITALITYCLAY B.
Nothing miss charity was a great helpVICKY B.
Customer did not leave a comment.Jeff N.
Customer did not leave a comment.herchell S.
Cruise control on your trucks would be great.ERIC B.
She helped us out and was very professional. We would recommend this place highly.donald M.
Only recommendation would be to have equipment in a pick up area instead of inside secure fencing. Would expedite process for pick ups. Staff member was very kind and informative. I will be renting another unit from uhaul soon. Nice clean and new equipment.Matthew H.
Customer did not leave a comment.John H.
Customer did not leave a comment.ZACH W.
Very professional, helpful, & polite.JOHN C.
Customer did not leave a comment.CHARITY P.
Nothing. Customer service is outstanding!ARTHUR J.
Customer did not leave a comment.Sherry L.
Charged for 7 gallons of fuel to drive 11 total miles round trip. Truck was junk shakes over 45 mph.SHAUN A.
Customer did not leave a comment.Brandi B.
Customer did not leave a comment.CHARITY P.
Outstanding customer service and support.Arthur J.
Customer did not leave a comment.CHARITY P.
always a pleasure to conduct business with the employee Charity Wilson of Hampton Station.VICKI W.
The staff is extremely helpful and absolutely charming. Charity assisted with hooking up our trailer and verified the connection was secure and the lights worked. I was even entertained by the optical illusion the bullet proof safety glass in the office provided, which didn't alarm me at all. I would absolutely use again and recommend Hampton Station U-Haul. Thank you!!!JOHN C.
Customer did not leave a comment.Josh J.
Customer did not leave a comment.VICKI W.
Customer did not leave a comment.Rader D.
Front desk is closed off with bullet-proof glass which is a little off-putting. But staff was friendly.Nicholas W.
Customer did not leave a comment.JIMMY T.
Everything went so well from the truck rental, service, and the way that the location manager was very helpful, that I'm not aware of anything UHAUL could do to improve.ROBERT T.
Friendly and helpful. Very welcoming, like good friends or family.CONNIE W.
Customer did not leave a comment.Louis P.
Great location and a very easy in and out operation.LARRY J.
Customer did not leave a comment.JACK H.
Customer did not leave a comment.DENNIS J.
Great service at this location! ThanksLARRY J.
Had a great experience. The Lady that helped us was great and I will use them again. W EWINN E.
Customer did not leave a comment.JOSE F.
It has always been a great experience for me whenever I have needed help. The people that work are very helpful and extremely nice. Very politeDIANA Y.
Great service! Thanks for all the help!NICOLLETTE M.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.BERNETTA P.
Customer did not leave a comment.DIANA Y.
Not send me across state lines 3 times for a uhaul. Makr me use my gas and then the uhauls gas for a pickup over 30 miles away that was supposed to be in town and me have to pay for it. The news media will hear about uhauls poor performance if something is not done.MICHAEL B.
Customer did not leave a comment.SLADE S.
This location is excellent to deal with. They are very helpful with excellent service.JONATHAN E.
Was not knowledgeable about what he was doing, he had to call people to help him outEMANUEL B.
Customer did not leave a comment.REGINA H.
Facility was great and the staff their is an A+JONATHAN E.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.THOMAS Q.
Customer did not leave a comment.ANDREW S.
Great place to do businessNANCY H.
Although the few extra miles were credited. When making deal uhaul should allow extra miles for different routes. I took interstate instead of local roads and my mileage was over.Greg R.
Customer did not leave a comment.DOUGLAS W.
All was perfectCAROL S.
Customer service was excellent, questions answered and procedures explained well. Great overall service by Chasity.donna S.
I didnt like the fact that they closed at 2pm when I was to have the truck until 6pm. I was then left to find a drop off location that was miles out of my way, although I spoke to someone at the 1800# regarding this matter-I don't beleive I was properly compensatedVANISSA H.