Customer Reviews for Hampton Station Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hampton Station Self Storage

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Christopher W. on

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Michael E. on

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The people at Hampton station self storage were very helpful

Otto C. on

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Jacob K. on

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heriberto R. on

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Peter J. on

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Excellent service

John H. on

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Everything was great! Staff friendly and professional!

Hannah J. on

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Overall I had a really good experience at this location. The process was very quick and easy and they had the truck I needed ready for me as soon as I got there. They were helpful and I will definitely return if I have to move again.

Barry P. on

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Stop telling lies. I was told that I HAD TO do a 2 day rental of the truck and tow dolly, but I would be refunded the second day charges if I dropped it off within the first 24 hours. They told me the drop off location would do the refund. I did drop off the truck and dolly within the first 24 hours. The drop of location said they just receive the equipment. I would have to call the pickup location. I tried and could not get an answer there, so I called 1-800--GO-U-HAUL. This site is for making reservations only. It refers you to a website for any other issues. After calling 3 times asking to speak to a manager at the reservations center, a guy said he could not find anything in writing to verify the refund. The contract is printed in such small print, that I could not even read it with my glasses. I told him the owner's daughter told me about the refund. The agent said, how do I know that you aren't lieing? I called the pickup location again this morning and finally got the owner. He did not have the professionalism to return my call as I had asked on his answering machine. The owner said U Haul controlled the rental contracts and he would not make any refund. As you can see, they have set up a system that gives you the run around and denies anything they said to you in person. My mistake was assuming these people were honest and would honor their word. I am sure this post will never see the light of day for anyone else to see, but if by a mistake it does...get everything in writing and ask for the contract to be in readable print and read every word of it. Better yet, take you business somewhere else!

Jason H. on

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Greg W. on

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Nothing. The contact person there was extremely nice and helpful.

Jason S. on

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Kai S. on

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Kai S. on

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The lady that helped me was very nice and very helpful.

STEVEN M. on

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Very friendly and helpful

trish M. on

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Charity is awesome and helped out alot

Robert T. on

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Mark O. on

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I’ve rented from a number of U-Haul locations, and this one is by far the best. I recommend you contact them for tips they can share with other locations.

KEITH H. on

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ricky P. on

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Matthew B. on

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Friendly service. Overall great experience!

GORDON E. on

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Awesome job guys!!

David V. on

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Truck exterior was dirty when I picked it up

Blaine F. on

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rebecca B. on

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Hampton Statuon is the best. Very kind and wonderful to be around. Very clean and just very helpful.

jeff R. on

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Very friendly and helpful staff.

Lana R. on

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Terry S. on

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STACEY L. on

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Great customer service. Very clean equipment and facilities.

CLAY B. on

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THERE IS NOTHING TO IMPROVE AT HAMPTON STATION SELF STORAGE..... THEY WERE GREAT! I WOULD RECOMMEND THEM TO ANYONE IN TOWN. THANKS MISS CHARITY FOR YOUR HOSPITALITY

VICKY B. on

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