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STEVEN S
Customer Reviews for H&B Discount Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and easy to work with. Always willing To help in any way. Easy drop off
KATHRYN AAnytime I have rented a uhaul,there was always plenty of gas,however I didn't like the fact that the gas tank was almost on E.I don't know if this is something new or not and I did bring the truck back on half a tank.Is there a credit for this?
TRINA AKeep up the good work
PAUL MBan was dirty when picked up
TROY FExcellent help and very courteous
GARY JDon’t require equipment to be returned at a location that is gated and locked No one was at drop off location
CHRISTOPHER KI rented the vehicle on Friday the 23rd. I was told to return the van inside of the yard and place the key in the Key box. However, the key had a fob on it, and it was not able to go into the site. I called U-Haul and was told to leave the vehicle where I had parked it and take the keys and put them in the glove compartment and lock the doors I did so I received a call back from this office Asking me why I lock the keys in the glove compartment. I was also informed that the vehicle was 1995+ the mileage and also plus insurance which I don’t believe that end up right .
CARMAN VThe van had ants under the cargo mat.
Robin RI asked for receipt etc for my check in but was told that they could not do that or similar statements. Apparently after a call to U-Haul customer service I found out that the check in person wasn’t there at the time. The office person could have told me that. They weren’t very friendly or helpful.
MICHAEL MThe staff there could be a little more friendlier.
Brad II always receive great customer service at this location. I’ve had to patch a few tires, purchase tires and rent U-Haul trailers. This location is my first choice when in need of these items.
Nikka DTrailer was almost new. Tracked very well, suspension worked well.
Philip CThis was probably the best U-haul experience that I’ve ever had honestly!!!
Frank BStaff is nice. Truck was very clean. The rented appliance dolly did not work well. Loose wheels and broken strap. Barely worked.
Lisa SExcellent facility with helpful staff
BRIAN KPick up and drop off were easy enough but dash covered in pollen (which was horrible for my allergies, lol) and interior light was not working.The rest of vehicle was clean and in good shape. I would rent from again but hope pollen and interior light were a simple oversight. Everything else was good.
Karen GThe truck could have been swept out prior to my rental. There should have been a better explanation the my rental was located in the parking lot at the adjacent property. When I arrived, there was a 15ft truck parked where I was expecting to see my 20ft truck. I had to call customer service before I was finally told that my truck wasn't at that location, but next door. Also when checking in, the website kept telling me that I was in the wrong location. The location map showed me in the correct location but it wouldn't accept it. I finally reset my browser and logged in again before it gave me the option the grant the website permission to use my location. I wasted over an hour with the whole process.
Dean DU-Haul cart reserved not available but offered to rent me "their own" at higher price? U-Haul sent me to a location farther away than my request which I chose for their reviews and hours. There were at least 6 locations closer than this tire store. This location closed at 4:00 on Friday and closed Saturday! Brought truck back at 5:00 and it's considered after hours. Nice cashier, but not professional. Usually no problems with U-Haul in the past.
Diane BI went to return the uhual truck and the gate was closed, I called the business and was told to open the gate and come in so I did. I asked where to park the truck and was hung up on. When I went to give the key to the young lady she acted like she did not want to be at work that day and not to mention the truck was not checked in until the day after.
Mercedeze HGreat customer service. Very friendly and accommodating.
Sally HAll was well. Thank you
MARK RIt's a Mom and Pop tire store so we did not expect the location to be inviting. It was reasonable for a tire store.
eric pThis establishment is wonderful. I have rented from them many times and always was completely satisfied. They are polite, helpful and professional. I highly recommend them to anyone renting a UHAUL truck.
Joseph LFriendly. Great service. Super convenient for us. Awesome job!!!!
Virginia YI have a situation, But it was rectified by Kevin the area manager he went above and beyond to gain my faith back Thank you
ANTHONY IPeople working here were very rude. I asked about a appliance dolly that I paid for that was not on the truck and the lady that works there said I should have known they didn't have one and that no uhaul locations have dollys. When I went in to get the key was again told I did e check in and I had to explain to her that I still needed a key to drive the truck. Overall just bad customer service at this location.
Michael GAttempted to fraud me on the check out. The price changed multiple times. I would not venture near this facility again.
mark eThe agent on location Tricia, was very helpful and professional we had rented before at this location and always had a pleasant experience all was taking care of and I would highly recommend this location!
Joseph LThey where close truck parked in front of gate next to road kinda dangerous if traffic is heavy
Juan BH and B is performing top-notch service with all their customers,; there is nothing else they can do. Each of you give service with a smile and ALWAYS satisfying your customers! I have observed them with other customers and we all feel good about the service that we received. They each have a pleasing personality and I have been a customer and will remain a customer when needing service. Appreciate your service, Mary Stokes-Clark
Mary CI declined the additional insurance coverage and was charged for it anyway. I was also charged an additional fee afterwards with no explanation as to why. It wasn’t for gas because I made sure to return it with the same amount that was in it when I picked it up.
Shelby BNot a good experience,
JD WManager never got up from their seat, and simply wrote a note on our paperwork for receipt of the trailer, without making a copy or keeping any part of our contract. We were left to find any place we could to drop the 6x12 trailer off, and had to lift it off ourselves as they had no help there. To put it mildly, this was extremely frustrating based on my back issues, and my wife and I being 70 years of age. Never again!
RICHARD SNew fat keys don't fit in drop box.
Roy NThe team there was very nice and helpful.
Andrew CTake the time to explain the charges, fees and return/drop off details.
Holland LHave things ready, hire competent workers, answer the customer service line and actually answer the phones, be aware of standing discounts- military, aarp etc-
Eli MThe lady manager was very polite. She helped with the rental procedure explaining everything. She is very polite and I would definitely recommend this rental location.
Joseph LThis place only has one spot to park a truck and if there’s one already there is nowhere else to park it. If they are going to do the uhaul business they need to open up more parking somewhere for after hours drop off. Plus you can’t get a hold of them or uhaul to see what you need to do. Poor customer service.
Kevin RLocation is full of mosquitoes. Not sure if it’s the tall grass or the tires that may have standing water, but we all got 6+ bites in just a few minutes. It was horrible as we are all still itching days later. Staff was very pleasant and helpful but I cannot recommend the location.
Scott SThanks for making the rental experience super-easy. :-)
Christopher KSupportive staff, well versed in service. Courteous polite and friendly. Would certainly recommend this place.
William GGood Customer Service, completed transactions quickly and I was on the road in short order.
ELIZABETH RThe staff at H&B are awesome. Really friendly & helpful.
Mary PI knew that we would exceed the mileage allowance and requested and additional one hundred miles, that the agent is allowed to give, and did not receive it. I had to pay for the extra miles when I returned the truck.
JAMES DAll good, no issues
Britton RPlease check the vehicle break before you hand it to other customer.
Raj ANone
Gilbert DNothing
linda mUnable to return trailer via Uhaul app or website will not let you upload pictures. Had to wait on hold 35 minutes to talk to rep
Eddie HVery easy rental. Thanks!
Anthony BI appreciate the great service!
Phillip MWas suppose be like 32 dollars and was charged for 55 and place and equipment where nasty.... AWFUL AND SAD
Micheal A