Truck is wore out.Allan B.
Customer Reviews for H&B Discount Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Greg W.
I think overall it was poor experience. One issue is they kept answering the phone and not taking care of me. No one walked around the equipment and it was like here's the key go take pictures if there are issues with the truck.Robert W.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Kristi O.
The truck was dirty. I did not receive the moving blankets I paid for. The keys were not where I was told. There was no where to return the truck when I got. There - at least not in front which is where I was told I needed to return it. I was told by customer service at first that I had to return it the next day but was then called and told of an overflow area that the site used. I then had to return back there in the rain to return it. And at this point, I have had to pay for the extra miles I had to drive and the moving blankets that I did not receive! Horrible experience!Mark C.
Trailer lights or signals on car tow not working when checked by us we told Uhaul attendant. When asked about light and turn signsl not working attendant said to signal turns with our arms. No beeper on back of truck. No explanation or directions verbally given on equipment truck or trailer. They just handed us the keys.Deborah M.
This is a great location- I go out of my way to deal with this team.MICHAEL G.
Trailer was covered in mud, I stopped at the carwash and cleaned it so nothing would fly off causing me to get a ticket. Ratchets were very hard to use, they needed lubrication. Ramps were so caked with mud I had to work the out. I can't necessarily say it's the rental places problem as I don't know who is responsible for cleanliness/service of the trailers. Long story short I felt I had to complete maintenance on the trailer just to use it.Donald H.
The transaction for my rental was handed in a fast, friendly and courteous manner. Highly recommendWayne B.
I was scheduled to return trailer on a Saturday and they knew that, but they are closed on Saturday's with no alternative for drop off. Waited on 800 for 15 mins, then was dumped back in the hold que for another 15 mins. Was eventually told to just find another location and take it there. Trailer had lights out and exterior decals were all faded and cracked.Thomas S.
friendly and helpfulDebra C.
No Covid precautions inside. No masks being worn by staff. No distance precautions taken. Staff was eating lunch at desk.Richard R.
maybe a little quicker to be checked to go but they were busy the day i rentedjeff P.
Thank you for your focus on service!cynthia T.
Customer did not leave a comment.William B.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.Michael B.
Excellent service!David S.
Customer did not leave a comment.Wade S.
Customer did not leave a comment.MICHAEL O.
Clean the place up to start off with. The trailer was located in a mud puddle! I hooked it up myself took my own pics and did the work. The lady at the desk was more worried about calling her internet provider. The place seems shady and the office in the back of some run down shop! What a dump haul....Chuck H.
Very hospitable and runs a tight shipHobart D.
Customer did not leave a comment.Corey H.
Not a thing, staff was very professional and got me going quicklyAnthony H.
Very nice and helpful people.STEPHEN H.
They didn't check me out so there was confusion among Uhaul about whether I dropped it off or notJonathon H.
Customer did not leave a comment.Jeff F.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Toan C.
Customer did not leave a comment.JONATHANMICHAEL R.
UHaul rep was very courteous.Michael R.
Customer did not leave a comment.Matthew H.
Very polite. Like doing business with good Christians.DAVID R.
The customer service was great and allowed for a very smooth transaction.rachell B.
The owner/agent was very friendly, polite and helpful. Filled out paperwork quickly and easily. Truck inspection was thorough as well. Would use H&B again .Joseph Y.
My vehicle was not reserved despite my having a reservation. Fortunately there was a truck available. Also, the employee was constantly answering the phone for the main business while trying to get my reservation sorted out. Check in/pick up took much longer than expected.Charlotte K.
There has to be away to notify UHaul the product has been returned. I realize this was an off hour drop at 5:30pm. I also rented a 26ft truck the next day. The customer service rep questioned why I didn't return the trailer the previous day. I said I did a girl opened up the gate and told me where to put the trailer.John M.
Everything was perfect!Daniel K.
Customer did not leave a comment.Raul C.
I have rented trailers 3 times from H&B. The facility owner was very helpful each time.richard K.
Customer did not leave a comment.Tamara T.
Clerk was 1 hour late after my scheduled appointment time and the trailer top leaked rain all over my mattress during transit. Very disappointed in uhaul and this location. Would not recommendBrock T.
H&B Discount Tires is hands down the kindest, most trustworthy and reliable company to use for all your tires and uhaul needs!Matthew H.
thanks so much this location was Awesome! Customer service was great!Murry H.
Customer did not leave a comment.George G.
Customer did not leave a comment.Jamel M.
Customer did not leave a comment.Brian Z.
Spoke with uhaul ad the company and several points and rules were left out of the intro and consent. I will tell all friends NEVER use uhaul. Waste of money.Elizabeth S.
The young lady was wonderful with great customer care.Dennis R.
Nothing the experience was greatrichard B.
Excellent ServiceMary C.
Customer did not leave a comment.WILLIE S.
Customer did not leave a comment.Alexa T.
Customer did not leave a comment.ALYSSA M.
Excellent experience. Very knowledgable staff. Will rent again from them.David S.
Super Sketchy!!!Chris I.
I wasn't pleased with being sent to a different location, even though I had a GUARANTEED reservation. My original location had 2 trucks there, one really nice one. I ended up with a older truck, that the a/c wasn't cold. Then they over charged for gas. it had more gas than when I picked it up. Just overall not a good experience. Also, the light in the back storage area didn't work.Trace B.
Customer did not leave a comment.Matt L.
Inspect the locations that you allow to represent your business. This place had tires everywhere in a run down building. Very uninviting place, with no signage for the office location. The trailer was in an area that I had to back into perpendicular to the trailer to hook up with no help whatsoever.Doug V.
Thanks The trailer was just what I neededAlonzo C.
Customer did not leave a comment.Dan W.
Customer did not leave a comment.Trygve T.
Extraordinary service! Very nice people. Will always rent here!Cecelia L.
Customer did not leave a comment.Judith W.
Customer did not leave a comment.Grover C.
Attendance being more helpful hooking up and unhooking trailer.Alvin S.
Customer did not leave a comment.John H.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Jonathon C.
Could only be processed off site on a phone app.ED P.
Customer did not leave a comment.jim H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.John P.
Customer did not leave a comment.wade S.
Very caring and professional staff from start to finish at this location.robert Y.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.karen E.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Arnold S.
Customer did not leave a comment.William M.
Had to find help unloading. Had to go through tire store to find u haul.DANA R.
Customer did not leave a comment.Thomas B.
Excellent for us. Next customer unknown.Walt F.
Worst moving experience with uhaul to date!Dominic M.
Customer did not leave a comment.GEORGE P.
first of all the trailer was not there when reserved. faulty wire connection to trailer shorted out and burnt out fuse on truck. had to wait 30 minutes to get the new connection cable and fuse at a different location. Got stopped by police when I had no running lights. no ink for printer to get receipt at rental.Jude W.
Customer did not leave a comment.angella S.
Not open on return - due to Memorial Day. There were other vehicles outside the gate too - hope I parked in an ok place. RFGROBERT G.
Customer did not leave a comment.ROBERT M.
Had to wait for truck since the officew was still u loading furniture left on it. Had to drive 45 min to a new changed pick up location. NOT convenient!! Office at pick up location pushed religoius reading material on us.DONALD C.
Clean the grease and grime out of your trailers and advise that your not open on Saturdays before the time of rental pickup.Aaron C.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.Gary M.
Nothing! Everything went well.RICHARD G.
Customer did not leave a comment.JIM B.
This was not my preferred pickup location, it was changed by U Haul which was not the best start to the day. I was told to select a trailer and hitch it myself. The tongue weight of the 12 x 6 enclosed trailer made this very difficult and I was concerned about safety issues.Mel D.