Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All i can say is that the driver side ratchet strap was so rusty that the hardly functioned and barely released i personally would not use that trailer again until its fixed as that ratchet could break
Very nice people!
I will not recommend u-haul in general to anyone my experience with the u-haul storage facility employee at 8900 S Cicero in Oaklawn was unspeakably unprofessional and how so very unorganized between the facility and the customer service reps on the phone all need to be retrained on how to properly take a reservation and to know what size units will fit the amount of furniture being hauled as well as the online app to check your equipment in is very bad as well as trying to get someone on the phone to help you with your matter.
was very helpful except he did not change the location for drop off as what he told it would be a un none location
Thank you Jeff. Great place to also get your vehicle detailed and repaired!!
just keep doing what you are, today's experience was A+
Happy Auto is friendly, organized and treats you well... exactly what you need to get your move started on the right foot. Steve
Owner very helpful Now UHaul? Your mobile check in beyond SUCKS! You got a lot of work to do, did not recognize my location, could not check in, thank God the owner showed up to help, UHaul made me late to meet the movers.
Older Truck with a lot of miles, but ran OK. Brakes were a little soft.
Very helpful Very nice ppl owner Would come back again thank you
Jeff was more than gracious to us, he made our U-Haul rental smooth! All we had to do was answer a few questions, he did all the work.
Counter clerk who processed the rental was not very knowledgeable about the truck.
Your confirmation was unclear about where to pick up the truck. The woman in customer service was impatient and rude. However, Jeff at happy cars was super nice and very informative. He was super helpful. In fact he was the first person I talked to with this organization that had any intelligence.
The man that took care of me was very friendly, and knowledgeable. I had great service. If I ever need to rent a uhaul again, I will definitely be going back there. Thank you.
No hassles, received everything in a timely manner. Your stressed enough with the move, and thank you for making this move easier.
Better prices. Free appliance dolly with vehicles 20 ft. and over. $300 for 2 day usage is ridiculous.
Smart phone app no good. Uhaul.com no good. Much frustration.
Vet painless process
Have a closer place to pick up the truck I need. Its cost me 18 miles just to pick up and drop off the truck
As far as I can tell no need at this point. Jeff was an absolute gentleman. Warmed up the unit for me (it was a chilly day), offered an extended day, and was pleasant to to business with.
The driver's seat handle was broke. Needed the uhaul for two days and could not get the uhaul for the time we need.
Everything was great. The service was very good and the vehicle was clean and ran smooth. Easy going good people. I would highly recommend the East Jefferson, Laporte, Indiana 46350 location. Thank you for showing us people care and will go above and beyond to help.
Really friendly service! They were very fair and easy to work with!! Will use them again for any uhaul needs!!!
Great Service
This lo cation was very helpful I extend a large well done.
nice guy.
No improvement, everything and everyone were exceptional.
For starters we were charged more than quoted. Then we didn't even get 50 miles from home, blew 2 tires on trailer and had to wait 2.5 hours for them to be replaced. Then returning the u haul in Knoxville was a nightmare because the address we were given doesn't even exist. Not ever using uhaul again!
Great customer service!
Easy and professional!
I used this facility as a pick up in October and was treated very well. No issues.
Nothing
on a freezing day, the manager had the truck all warmed up and ready to go. the truck was brand new, only one trip on it before I got it. Very comfortable. There was a leak in the freight door gasket, and my boxes were all soaked and cost me a full day in unloading and repacking. the regional manager comped me two days, which satisfied me.
Thank you Jeff! Great trailer.
Worst moving experience I filed a complaint I want a refund.
Customer service was great. I will return for service herr5. Thank you Jeff
Great equipment
When I arrived the office smelled heavy of smoking, not the best environment.
Very convenient for us, we live right around the corner from Happy Cars, which made our drop off point very close. Very clean and organized lot.
111 Brighton St., Laporte, IN 46350 for return in contract in Merrillville. Confusion on return address. Should follow contract information
very friendly and helpful
Best service in town. Great place to rent uhaul.
AOK
1. Be sure information is correct . Agent did not check the odometer reading for accuracy. 2. I was told I would receive a refund on miles not used. This did not happen.
Great guys, helped set up everything we needed and even let me use an adapter from inside their shop. Great people, great business.
The wiring harness uhaul installed a few weeks ago did not work. But the local guys figured out a way to get me on the road. Great service. I'll be in touch with uhaul about the crappy install of the harness.
Nothing, everything went very smoothly,
