Customer Reviews for Happy Cars Detailing & Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Have had as good experience as any in 35 years of renting personally and for business.

Rating:

1.0

The first thing I had a reservation and when I got there the agent couldn't find it and then it disappeared I ended up having to wait over an hour to get my vehicle. After I got my vehicle and I took off I realized that the windshield was making extreme noise and the seat belt on the driver side would not and I repeat would not lock in place. When I called the 1-800 number for U-Haul they could not resolve the issue and I was told that I have to wait until Monday April 1st to talk to customer service to resolve my poor rental and accommodations that are going to be made towards my payment of such

Rating:

5.0

Just keep up the good work

Rating:

5.0

Honesty I’m very pleased with everything happy cars does for me so there’s really nothing that I think they could do to improve

Rating:

5.0

Nice folks, all went well!!

Rating:

5.0

Jeff was outstanding, got us the right trailer, helped us connect and provided a flawless customer experience.

Rating:

5.0

Renting and drop off were easy! The Cargo van was great! Everyone at Happy Cars were great!

Rating:

5.0

Great customer service

Rating:

5.0

Jeff is great to deal with! Takes great care of me whenever I need a rental!!!!

Rating:

4.0

had a hard time getting truck as they requested a second person verification after I gave them credit card info, picture of myself and drivers license picture. I also had a hard time returning truck.

Rating:

3.0

I scheduled the rental two weeks ahead of the day that I was going to use the truck and was not given any instructions until the day of when I scanned the code. Then I had trouble getting anything to go through on the app. I called customer service and they sent me to someone who is not able to access my district. Thankfully the guy for the location showed up and helped us out. Then when we went to turn the truck in, the app wouldn't work again.

Rating:

5.0

Great place and owner

Rating:

5.0

Great place to rent!

Rating:

5.0

Clean, spacious and cool

Rating:

3.0

The one real downside to this site is the lighting. I returned my truck late at night. The only light source was above the door like a porch light. The rest of the lot was pitch black with zero lighting anywhere. They also did not have everything I ordered available (no furniture pads)

Rating:

3.0

We could not figure out how to get the middle seat belt to work. Would have been nice to use the middle seat belt. Truck was fine.

Rating:

5.0

Seems to be working well don't need to change anything

Rating:

5.0

Somehow my rsvp did not go through but luckily I had printed it off and brought my copy with me. I was very happy that they were able to get me into a uhaul today. Thanks

Rating:

5.0

Everything was great.

Rating:

5.0

After 3 locations uhaul got us to the right place for drop off. The 1st drop off was a business that is no longer open, then the second place was no licensed to take U-Haul in for drop off. Then finally the last one took the U-Haul, 5 hours later after running around and being on a call.

Rating:

5.0

Excellent service

Rating:

3.0

The process was easy

Rating:

5.0

I had trouble processing my credit card and had to make other payment arrangements and the rep was very understanding and patient. I will use this location again.

Rating:

4.0

I rented that the trucks especially the bigger ones should have backup cameras. Like a lot of us are not use to driving something that big I personally think would help out tremendously. Also maybe put some kind of cell phone holders on dash to hold them when using the GPS on your phone.

Rating:

5.0

Absolutely recommend

Rating:

5.0

Very easy and convenient. Pricing is straight forward with no hidden costs. If needed I will rent from them again.

Rating:

4.0

You need to get your website fixed I tried to pick up the truck at 6 am and it wouldn’t let me thank goodness the man who works there showed up around 7:30 or I would not have gotten a truck at all I tried calling and when I finally spoke to someone they transferred me and it was going to be another 40 minutes on hold you are lucky you don’t have any competition because you would not get my business this is the second time in a month I couldn’t pick up the truck early because your website is worthless

Rating:

3.0

There was a delay to get the paperwork ready. I believe this was due to a uhaul website issue. The gettleman helping seemed genuine an honest. There were no issues with this site. The reason for thebaverage rating is this was primarily a detail shop with uhaul rentals added on.

Rating:

5.0

Jeff is awesome, did a great job with everything.

Rating:

5.0

You good

Rating:

5.0

Jeff was a really friendly, awesome, helpful guy. Helped me hook my uhaul up to my truck, checked my lights and I was able to load my tool box on the trailer. The place I picked the uhaul up was a clean, very well professional place. Thanks again for the great experience, will come back if I need too in the future. Thanks again, Adam Goodenough

Rating:

5.0

This is not related to this specific location, rather to the entire experience. While I understand the fleet of uhaul equipment is constantly changing, I was very disappointed in the fact that each time (twice) I reserved a piece of equipment ahead of time, planned for pickup in a location which worked best for our family, and made arrangements to hire help to load the equipment once we received it, that I was then called by uhaul the day prior to pickup to inform me that I needed to pick up the equipment in a neighboring town which took more than an hour’s drive to reach. With fuel prices surging and my hired helpers planned for very specific times, this was extremely frustrating to have to change all plans based on equipment availability at my preferred location (which, the preferred location was an actual uhaul facility, with plenty of equipment on the lot at any given time). We were given a discount and additional days on our reservation as well as miles to account for the additional drive, but overall I would have rather paid the original price than to have to deal with all of the headache and logistics of totally rearranging our plans to travel out of our area to pick up a truck. If a vehicle is reserved for a specific location well in advance (which we did both times) I feel uhaul should honor that reservation and location request by ensuring a vehicle is available at that location rather than forcing customers to drive all over creation to pick up trucks.

Rating:

3.0

The cab of your equipment smells strongly of nicotine and is not good! It was also dirty with Someone other persons footprints o the windshield and dirty windows that had to be cleaned To drive the thing! All kinds of extra fees not advised upon renting. I will be looking at other companies in the future.

Rating:

5.0

while the truck was clean and relatively new with only 11K miles we had the wheel bearings break 7 hours into our 15 hour ride. This seems a miss on someone's part that should not only check the interior/exterior but also the undercarriage and all aspects related to safety. We were driving on a freeway when this happened and lucky the wheel did not come off, creating an accident. It took 1 hour to get ahold of the right folks at Uhaul, wait 2 hours for someone to check our disabled truck and confirm it was not drive-able, another 2 hours for Uhaul to coordinate a tow-truck and another vehicle, 2 hour wait for tow truck, 1 hour drive to drop truck in Omaha at a dealer, and we were supposed to then pick up new truck, go to hotel - but no communication on their end of lock box # and code. Then had to ask someone for a ride to hotel...ubered back in morning and to schedule movers later than originally planned when coordinating due to wait til hours open and had to work from truck as our trip was planned as a one-day, not two day trip. The second truck did not have usb to charge phone/computer, unlike the first - it was older model. This make difficult to work and keep phone/computer charged - along with noise in truck. We understand things can break but there was a breakdown in communication at various times and so so so much wait time for each part of your process. I am STILL waiting for Mike Allen, Field Manager to call me to resolve our bill as I had out of pocket expenses and would like to discuss the bill overall. There is a record and notes of my rental - Contract #10200908 with name/contact information. Please call

Rating:

3.0

Everything was good.

Rating:

5.0

Very good service

Rating:

5.0

When i was online renting the truck it said it was 0.89 per mile when i got there he told me 0.99 on weekends. I think you let your customers know that from the begining. Unles it was written in there somewhere i did not see it.

Rating:

5.0

Excellent experience! Great customer service!

Rating:

5.0

Front wheel felt like it was gonna come off! We called back the owner said he would take care of it as soon as we dropped it back off noone informed him of the problem before now! He was pleasant and over all very easy to work with! The truck was not a problem for us since we were only using it for about 20 miles! Would use this location again!! Over all expierance was excellent!!

Rating:

5.0

Rep was extremely nice and helpful.

Rating:

5.0

On the uhaul app or website please include the option to upload photos. I took a picture of the mileage and fuel level before I started my return. By the time I got to the point of taking a picture of the odometer and fuel gauge I had already put the keys in the drop box. This has nothing to do with the location. I would definitely rent from this location again when the time comes that I need a uhaul

Rating:

5.0

Super friendly, super convenient, clean and very easy to use.

Rating:

4.0

The location was fine. My experience with U-Haul was not that great. I reserved a 20 ft truck, found out later it wasn't available. Was told I could only get a 15 ft. I asked if I could have a mileage discount because I'd have to make more than one trip and was told no. I called back and asked if the other locations nearby could be checked for the larger truck. The representative's attitude made it clear that she wasn't happy to have to check. While on hold I got disconnected and had to call back and spent over 10 minutes on hold. She then told me that there were no 20 ft trucks available anywhere. I just didn't appreciate the lack of good customer service attitude. The actual rental location was fine.

Rating:

5.0

Nothing, the service was great and Jeff was very accommodating

Rating:

5.0

Customer service was above and beyond and greatly appreciated!!