Customer Reviews for Happy Stop Superstore
(U-Haul Neighborhood Dealer)

Rating:

1.0

Formal Complaint Regarding Unsafe U-Haul Pickup Location I am writing to formally express my outrage and serious concern regarding the manner in which U-Haul handled my truck reservation and pickup location. When I originally made my reservation, I specifically selected what I believed to be a safe and appropriate location in Grand Junction, Colorado. After my reservation was confirmed, U-Haul changed my pickup location to an area that I consider substantially less safe and completely inappropriate for my family and me. As a result of this change, I was forced to wait with my family in front of a location that was visibly secured with bars and associated with the sale of liquor and drug paraphernalia. What made the situation even more disturbing was the presence of photographs identifying individuals as convicted thieves who had previously stolen from the business. I understand that U-Haul may need to make operational changes to reservations. However, changing a customer’s confirmed pickup location to an environment that presents legitimate and foreseeable safety concerns, without adequately informing the customer or providing a reasonable alternative, is completely unacceptable. My family and I should not have been placed in a situation where we had legitimate concerns about our personal safety simply because U-Haul decided to change the location of a confirmed reservation. I have documented my experience with photographs and video, including the condition of the location and the circumstances surrounding my pickup. I am preserving this documentation as evidence of what occurred. I am requesting that U-Haul take this complaint seriously and conduct a formal investigation into why my confirmed pickup location was changed, who authorized the change, what safety considerations were taken into account, and what procedures are in place to protect customers when locations are reassigned. I also expect U-Haul to provide an explanation for why I was placed in this situation and what steps will be taken to prevent another customer or family from experiencing the same circumstances. I want to be very clear: I reserve all rights available to me regarding this incident. If U-Haul is unwilling or unable to adequately address this matter, I will consider pursuing the matter through the appropriate consumer-protection, regulatory, legal, and public channels. I am also prepared to make my photographs and video documentation available to media organizations and through social media so that other consumers can make informed decisions about their experiences with U-Haul. This is not simply a complaint about inconvenience. This is a complaint about customer safety and the responsibility a company has when it changes the circumstances under which a customer is expected to obtain a rental vehicle. I am extremely disappointed by U-Haul’s handling of this matter. Based on this experience, I have serious concerns about ever doing business with U-Haul again. I expect a written response addressing these concerns and explaining what U-Haul intends to do to resolve this matter.

Rating:

3.0

This location was helpful at first as there was a mix up for the drop off day. The last I spoke to Tuesday night told me she would wave the $40 and allow me to return it Wednesday by 9 am. It was returned with more gas than I got it with, and 8:45am. Overall not a good experience with UHaul and it made my big move much more stressful

Rating:

3.0

You put the Dolly in the truck..... right in the way of the loading door. I moved it out of the way so I could load - a full load.... but used my own dolly. THEN YOU CHARGE ME FOR IT......!!!!!! I want a refund of the dolly fee.

Rating:

5.0

Very nice customer service

Rating:

2.0

Sell pigtails morons. Really, a uhaul place that does not carry light hookups. How stupid. The store was not super it was a head shop.

Rating:

5.0

No improvements needed. It was really easy to pickup and dropoff at that location. Thanks 👍