The experience was excellent. No complaints. Will be using due to my one again excellent experience. Thank you for allowing there company to represent uhaul. Was treated exceptional.ANDRE M.
Customer Reviews for Happy Store Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ricky C.
Customer did not leave a comment.Ricky C.
Customer did not leave a comment.RAHEL B.
The mobile pick-up option was not working. The website would not show the order under my profile. It was a hassle I had to call customer service 5 times and neither time were they able to help fix the issue. It was not until someone at the location manually made the order that I was able to get the truck.CARMEN B.
CLEAN THE TRUCK BEFORE RENTING !!!!!!Cheryl B.
Customer did not leave a comment.CLAYTON VAN C.
Great employeesADRAIN A.
Customer did not leave a comment.Prentice A.
Customer did not leave a comment.RAVEN C.
I never did get my deposit backshantrce B.
Over all nothing everything was greatSHERRY T.
Fix the truckANTIONE D.
Customer did not leave a comment.denise L.
Customer did not leave a comment.Raymond W.
I should have checked the receipt. They charged me for insurance which I didn't agree too, as well as a cleaning fee. The cleaning fee was my fault as I should have checked the truck prior to accepting it. I assumed it was clean and it was far from it. I returned it in the same condition. TAKE PICTURES OF EVERYTHING PRIOR TO DRIVING OFFCharles J.
Very busy place, but the agent was attentive and quite helpful. This was an easier process than I expected it to be.DAVID H.
Customer did not leave a comment.Jared S.
Best serviceJAMES B.
Flexibility with rental time and return. Less headache with getting in and out and availabilitysidney J.
Owner very nice and helpful!Cindy S.
Check and clean inside of truck the same way u request the back compartment to beErnest W.
Could someone please give me a call at 404-207-7514. My wallet was left in the truck I rented on 7-25-2021 at 12 noon. Please contact me.ANASTACIA M.
Customer did not leave a comment.JORGE G.
The vehicle was in great shape, the check in and check out processes were seamless and the staff was professional, friendly and accommodating.Monica D.
Friendly service This place is uncommon We love italfred C.
Customer did not leave a comment.KADY M.
I made a reservation online, only to get there and have to go through the process again. On top of that, I was charged twice--one for the online reservation then again because the rep obviously set up a new reservation. One charge for more than double the price of the actual charge, and I am currently disputing the charge with my credit card company. I now understand wow the guy said he didn't need to see my reservation number. No doubt, this was intentional, esp since i made it clear to him that there were now 2 pending charges. And of course, he assured me that the one that was finalized would only go through. Maybe U-Haul should be strictly rented only at their facilities. My pick up location was at a gas station. Never again!Natasha M.
Customer did not leave a comment.GWENDOLYN C.
Great serviceDATEN H.
Super nice professional friendly serviceDATEN H.
The attendant asked for $35 to direct me to hitch the ball to the trailer. He was reluctant to rent me the trailer and sent me to other locations before finally renting the trailer to me.Frank D.
Best serviceJAMES B.
My vehicle wasnt at my location and i was called to go to another location that didnt have it. After about a hour n half delay i was told 1 was available in atlanta. A big run around n bad communication. Ruined an easy weekend move!Wade G.
Awesome serviceJAMES B.
Truck was dirty, was not pulling , truck was leaking, Staff was rude. I had a very bad experience will someone please call me ?CODY H.
Best serviceJAMES B.
Very politethelma Y.
Customer did not leave a comment.daniel N.
Nothing to improve. Everything is fine at this location.Azalea M.
Fast serviceJAMES B.
Outstanding service. I rented from this place twice and will returnCURTIS L.
Best service I ever get These employees are awesomeJAMES B.
Customer did not leave a comment.tiffany R.
Customer did not leave a comment.keymon T.
Customer did not leave a comment.LINDA J.
Amazing service. Quick and easy.khadijah B.
He was awesome!!!TEYUNIA NICOLE B.
People are very helpful, clean maintenance, fast service, I definitely recommend this location.THOMASMICHAEL W.
Employee service are wonderful I love this locationOscar L.
Nobody on-site to help.Christopher H.
Awesome serviceJAMES B.
Great serviceMorytt B.
L I've to spend money hear Great serviceJAMES B.
Fast n awesome serviceJAMES B.
Fast and the best service employees so friendly I love this locationJAMES B.
Nothing van or truck is ready when needed and all equipment is clean and maintainedDavid P.
nothing I can think of. The service is always good, everything is explained and equipment is always clean and ready.David P.
Great serviceJAMES B.
Customer did not leave a comment.MICHAEL B.
Great experience from pick up to drop off! Very friendly staff.NATASHA H.
I love to spend my money hear Fast and 24:7 friendly serviceJAMES B.
my second time using uhaul during this moving process and this second experience was as terrible as the first (after being encouraged by some supervisor that the first did not meet their standards and to try their company again) the first time drove to some far away city in Florida to find out they did not have ANY trucks, then got sent to some other far away city to finally pick up a truck extremely larger than i had hoped for AND not get all of the purchased equipment (my return was never processed either). When i tried to drop off the truck a worker felt the need to argue with me for 5 minutes that they didn't accept those trucks because they were too big (even though it was on my payment summary to drop it off there). this second time, i got a call in the morning to pickup from a uhaul pick up location 20 miles from the scheduled location.. there was shattered glass in the parking lot so i decided to leave my car parked in their gas station stalls as opposed to the uhaul lots. the trucks was disgusting and sticky, with a visible stain of someone spilling a milkshake from to cup holder to floor. The engine light came on while i was on the freeway. the truck at some point started driving slower and slower as i still tried to press on the gas. i pulled over (ON THE FREEWAY) to restart truck hoping it was just an error from when i started the engine up, nope. There was really an issue with the engine. I had to drive on the right side of the freeway the entirety of the trip because the truck would spontaneously start to decline in speed, thank god it never fully stopped. I had to call customer service on my way back to drop off truck because i was not sure the truck would make it. I was very upset with service and lack of care. People renting equipment from your company are trusting that this equipment is appropriately operable, they expect at the very least safety and peace of mind. Moving is stressful enough, the added stress of â€œwill this truck even make itâ€ was horrible. Shame on you, terrible product, terrible customer service experience.Makeda M.
Customer did not leave a comment.danisha M.
Awesome great serviceJAMES B.
They have very nice ppl, they are very good at what they do. A very good place to rent a U-haul. 24/7 service AwesomeJAMES B.
Customer did not leave a comment.CLAYBORNE R.
Customer did not leave a comment.David P.
Awesome serviceMorytt B.
Best Emplyee service in the planetAHKEEN B.
Awesome service best employees best location awesome I love to spend money at this location thanksMorytt B.
Customer did not leave a comment.Javarius P.
I love these employees awesome customer service Fast and quick I like to spend my money hearMorytt B.
Customer did not leave a comment.Kreasha G.
Clean out the vehicle and wash it.Azalea M.
Fast n best serviceMorytt B.
Customer did not leave a comment.Betty C.
The true benefit of this location is the late availability. It was very convenient for a late pick up. The down side was the truck could use some maintenance. The oil light and battery light were on. Also there was no knob for the window so we could not roll down the window.Angus W.
Customer did not leave a comment.JONATHAN P.
Had to wait until customer completed ahead of me transaction was a little slow, But I reserved and it was quick I was.in and out in no timeSANDRA F.
I love this location and best employee serviceBRANDI F.
Awesome service Fast and best employee friendly customer experiencemorytt B.
Truck should be cleaned better.Chasity P.
Customer did not leave a comment.Jennifer A.
Best service in the planetmorytt B.
The truck should be taken off the road. Clearly no one inspects the trucks because that truck should have not been allowed to be driven with those bad brakes or the jerking when trying to stop. It was an unsafe vehicle. I told the store owner about the issue.Cynthia A.
This is NOT the location I Dropped my rental off at. Just one example of how fucked up this whole thing was for me the customer. But at the end of the day, as long as money is coming in to the corporation one complaint doesn't matter. I will never rent from Uhaul again.MARY JENNIFER H.
Everything The service was horrible & the prices are too high, customer service sucksRoger D.
Customer did not leave a comment.Vivian M.
It was a dump. The guy called me 6 times within 3 hours about changing the time for pick up. Then when I got there, it was 40 minutes before I got the truck even though I'd made the reservation a week before. And he was having his son who was obviously too young to be working so everything. He saw customers in the gas station before me even though he identified me by name when I walked in. The whole experience was terrible.Taylor E.
I love these employees awesome customer servicemorytt B.
He over charged me for a in state route. I will be reaching out to Uhaul customer service line to get this issue resolved!Kenneth L.
These employees are awesome I love to give them more business hearmorytt B.
Fast and best servicechinnedu O.
The Customer Service was pretty good but I would not be willing to pay $.79 Per mile again.larry P.
It was a very good and nice rental the people were very nicelynee E.
I love this location and employees serviceSUBHASS S.
Customer did not leave a comment.SALACEYA F.