Dirty place smelt like cat piss.Jason W.
Customer Reviews for Happy Trails Feed And Tack
(U-Haul Neighborhood Dealer)
Lincoln City, OR 97367
Services at this Location:
9 am - 12 pm / 1 pm - 5 pm
- Saturday9 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ED D.
I am answering the question of "recommending the location to others" as a yes only because we live in a rural area and there is not another truck rental within a 30 minute drive. This particular store is a mess. It looks like they just moved into it yesterday, but have been in that location for 4 months. This store doesn't give customers a good impression of U Haul.Nora M.
Customer did not leave a comment.robert H.
Customer did not leave a comment.jacob V.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.jeff C.
The store is gross, dirty, and not appealing. It took several yells to get someone to come out from the back. Some complaining from the staff about having to deal with another trailer, including F bombs. The disconnect process was also rude, and no assistance with taking off the hitch or storing the electrical cord. It's not that we don't know how to do it, it's just that every other U-Haul shop has been very courteous and helping with the disconnect. we will definitely request to never drop off here again. (This is our third trailer rental in the last six months, and we probably have more to go.)Scott K.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Margaret H.
Customer did not leave a comment.David B.
They have great customer service.LORRAINE A P.
Customer did not leave a comment.Curtis D.
I arrived 45 mins after hours, in the rain, and staff were there to assist in parking and detaching a trailer. Very helpful way to end moving day.KEVIN S.
The inside of the truck was so muddy when we picked it up.Kristin S.
Quick, efficient service. ThanksDouglas K.
Convenient location with easy pick up & drop off process. Thank you!Michelle B.
Customer did not leave a comment.Douglas G.
Cab floor board was muddy.TIM B.
Customer did not leave a comment.Sherry A.
this was already very good servicePaul N.
The pickup truck was very, very dirty inside and in the bed when I got it and had obviously been used hard by whomever had the truck before me, and not cleaned before I rented it. There was no walk-around inspection by the rental agent; she just shrugged and said "sorry". I had the truck for 2 hours, covered 7 miles in it, and picked up a small kitchen table that wouldn't fit in my car, and then subsequently unloaded the table at my place. I turned it in while the counter person was still there (before 5 PM) and again, no interaction except that she told me the receipt would be emailed to me "in the next 10 minutes". Never happened, and the next day I get a call, a text, and an email from the regional U-Haul in Portland saying they want their truck back, I'm in violation of the contract terms and they have "initiated recovery efforts". Lincoln City never logged the return in, so I was still showing up as having the truck. WTH? So, I call the regional people back, and hours later, Lincoln City finally logs in the return. The truck was dirty and kind of beat up, the staff is wholly inattentive and wildly disorganized, their process is chaotic, they exposed me to reputation risk and possible legal action, I mean, it was just a really bad experience stretching over 2 days. For a 2-hour rental!Brendan M.
No commentSara H.
Customer did not leave a comment.Chris S.
The truck key did not match the rented truck. Had to call the 24 hr number to resolve. The reserved furniture dolly and packing blankets were not provided. The contract was NOT revised to reflect the missing items even though a refund was made. When I turned in the truck, Uhaul wanted the missing items. Fortunately the turn in location did some research and resolved the missing items. Inside of windshield was very dirty and had to clean.Steven S.
Customer did not leave a comment.Derek J.
Friendly folks, the fact that they are animal friendly really meant a lot to me (and to Bailey)john O.
Customer did not leave a comment.james S.
I loved the animals, but please do something about the cat litter box. It was a bit smelly!Lynetta or Larry R.
the unit i rented had the smell of a smoker, drove with windows open until truck was returned floor within the cab full of dried mud on the positive side the agent behind the counter was very courteousMARK H.
Customer did not leave a comment.Sarah W.
The trailer was dropped on on Wednesday afternoon and the gentleman said he would take care of the check in. That did not happen. I received a call from Uhaul Thursday afternoon looking for the trailer. The drop off location left a lot to be desired and the staff, while friendly, left a lot to be desired. Very unorganized with a lot of clutter and things all over the place. I think you could do better.David S.
See above.GAVIN G.
I was very impressed by the helpfulness and courtesy of the people who helped us. It was a good experience.Sara H.
Customer did not leave a comment.Marc W.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.STEPHANIE L.
frindly and fastmike H.
Didn't give me the dolly I had ordered. Office is a mess- the assistant was friendly and helpful but the physical office is a disaster area.David M.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.Erick A.
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