the issue is with the app rather than the location itself. I had called UHaul directly on May 25 to get help with booking a truck. Steven was very helpful and confirmed that there was one last 10ft box truck available at Ronkonkoma. I was emailed a confirmation. Two days before my scheduled moving date, I checked the app as he suggested and found out that the truck I had clearly reserved was no longer available. Instead, my pickup location was changed to a further location, half an hour away from my original location. Meanwhile when I did a new search on the app, my desired truck was available at a third location that was closer than what the app directed me to. When UHaul called me the day before to confirm everything, I inquired about this. Natalie was extremely helpful and accommodating. She was able to change my pickup location to the closer place, even though it wasn't my original preference. She called me back when there was an issue with the pick-up time (I had originally scheduled it at 10am but the new pick-up location wasn't open until 10:30, and the place kindly agreed to help me at the earlier time). The physical locations and uhaul were great, along with the staff, but the app itself is so frustrating I would not recommend it at all.
Jessica K
Philly Beer & Soda Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Centereach, NY 11720
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- 5.0 Average Customer Rating
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Great folks and service
Chris bI enjoyed the price and the fair price prices
RICHARD FStarting the truck was not good. The key didn’t work every time you start it, you had to wiggle the key and it takes sometimes almost 10 minutes. The truck had engine light on but I was told it was not on issue. I took it only because there was no other option.
Beniam BTruck was quite used and driver sear was poor. It was relatively clean and maintained
ALVIN W