Customer Reviews for Hardesty Printing of Rochester
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hardesty Printing of Rochester
TYLER B. on
Thank you Hardesty! Everything worked out perfectly! The truck was well appreciated, as was your service!
LORA D. on
When I rented the u-haul trailer I ask the attendant if I could just pay another $20.00 for another day if I didn’t get it back by 8am the next morning. She said yes. Then the next morning she called my phone around 10:00am and was very rude, saying she had that trailer rented out and that she told me that when I rented it. She DID NOT tell me that and so now I guess u-haul is charging me a $20.00 fee for the first day & I now have another pending charge on my bank account for $35.00 !!!!! I will not rent from them again. Why is the 2nd day $35.00 ? It should only be the same amount as the first day !!!!
Donald B. on
First time using the mobile pickup and I loved it!
Taylor W. on
I had a terrible experience in the renting process. Absolutely awful! I reserved my rental for 8 am. I was notified with less than 24 hours notice that my rental would not be available but I could get my truck at a neighboring town at 3:00 pm. I was told that was the earliest they could do when we could not move that late. I was told they could upgrade me to a bigger truck at no extra cost at a town a little further away, which I was fine with and was a great deal! I was told to look for a confirmation email. 4 hours go by and I reach back out to uhaul to confirm but come to find out that this truck fell through yet I was not notified! I had to call to find out. They sent me to another town further south for pick up at 10:00 am. The next morning I received a confirmation email stating my truck would be ready for pickup in the town I was moving from!!! So much confusion! I called uhaul again and spoke with April- who was very rude when all I requested was an email with the updated address for pickup that she confirmed over the phone. Guess what I never got? Yep, the confirmation email. However, Hardesty Printing in Rochester was very friendly. This review is not for them. It’s for corporate uhaul. You guys had no continuity, no communication and were RUDE and had no follow through. If you speak with Ned, he’s very helpful but everyone else who helped me sucked.
mark d. on
When you reserve a pick up location make sure you actually have a truck in that location! Despicable!
Carol R. on
Everything went smooth. ...Thank You.
Gerard T. on
Personnel at Hardesty Printing need instruction on hooking up the trailer hitch. I was unfamiliar with the U-Haul trailer hitch, so relied on the U-Haul personnel to secure the trailer to my hitch. After driving about 8 miles (at low speeds), I pulled into a parking lot in Rochester and the trailer hitch jumped off the ball on my hitch. Fortunately, I was at very low speed, so no damage. But at highway speeds, serious problem would have happened. Personnel at Hardesty need instruction for proper hook-up; she did not screw down the locking nut mechanism sufficiently.
charles c. on
Very pleased with the service
Lynn U. on
The customer service was wonderful! I didn't have anything that needed to be improvement.
charles c. on
Definitely helped me out of a jam ,, car had broke down and I rented a car dolly from a U-Haul location close by.. being able to return the dolly to a location close to home was really convenient.. I want to say thanks for all the help...