Keep vehicle closer to key box/pickup during no-operating hours.
Noah M.
Customer Reviews for Hardesty Printing of Rochester
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had trouble checking in on mobile app.
jamie S.The ignition's key insert didn't work very well you had to turn the key turn the wheel and jiggle the gear shift for the key to turn. The alignment wasn't very good on the vehicle either. But great service and very helpful.
Jeremy N.I was charged an additional fee a month after services were rendered with no prior email notification and or phone call. I was under te impression final cost were charged in November when services were rendered not a month later with no notice of said charges.
Josette G.Great customer service.
GREG B.Terrible customer service. They hang up on you and refuse to help you with your business. Never will I step foot in Hardesty Printing again. Terrible person who hungup on me and refused to help me.
Ross M.Horrible check out and check in tookmis hour to check out
Jessica B.i was over charged and want a refund
Carrie M.Gas tank was not full. I drove about 10 miles and put over almost 30.00 in gas to fill it up.
Brian G.UHaul dispatcher called to arrange for my vehicle hauler (trailer) pick up. Since Rochester did not have one, I had to burn miles to pick it up in Peru. The UHaul dispatcher said they could compensate me for some miles. Apparently, that did not happen and I paid for that drive down and back in the truck.
DavidM S.Truck was not there, and we already had movers at house. Location had a different truck on lot that they would not rent to us as they said it was reserved later in the weekend. He found another truck at a different uHaul place closer to our home, but told us that we could only rent it to/from him. When confronted regarding that statement, he swore at me and said he'd never said it. I had a $40 VIP coupon from UHaul but lost it because he cancelled original reservation rather than modifying it.
KENT C.Very good location always taking the time to make sure your rental and equipment works well.. Highly recommend
GEORGE H.No comment
Barry M.We dropped off after hours, so we had no interaction with staff and can't comment on several of the questions above
Gerald F.Not much.
Leslie P.It was a great experience and the lady I rented it from was very nice dealt with her 3 times now and everytime has been very good
THOMAS M.Was a great experience, would recommend
Linda B.Very easy return process, friendly staff.
Monte R.We have rented from this location before and that's why we went there again. Our reservations to pick up a trailer in New Tazwell Tn was all taken care of at this location before we left on our trip. If we only knew what we were in store for once we got to Tennessee we would have just rented one from this location and drove it empty to Tennessee instead of going thru the nightmare we encountered once we got to Tennessee !!!!!!
LORA D.Not a thing! Everyone went above and beyond to accommodate us with our transaction. Thank you SO much!!!
BETTY H.Exceptional service!! FAST and FRIENDLY, knowledge staff. I showed up at my appointment time, my truck, appliance dolly and moving pads were all ready for me!! I was in and out in less than 10 minutes. Thank YOU!!
Elaina W.Always like to patronize a local business, especially since they're so good to deal with
MARK V.We picked it up after closing and It smelled like cigar smoke and would not dissipate. We had to drive from Northern IN to MID TN with the windows down the whole way.
Rex S.Hugh dent in the side and truck was very dirty
Garry H.Very easy to drop off truck and trailer.
TODD B.Locations need more than 1 trailer each. Driving distance for pickup not just this rental but every rental we've done has been 2x to 3x what it should be. Everyone has plenty of expensive trucks for rent but no cheap trailers.
Chad T.Excellent experience
TODD T.Unwilling to provide customer service, unprofessional, and rude. I was a bit dumbfounded to experience such poor service compared to my experiences with the U-Haul in Texas.
Lenae H.The vehicle was only dropped off and key left. we did not go into the facility.
SIDNEY Z.They were unwilling to unhitch the transport. They were going to charge for convenience fee, but we're happy to get the truck and trailer, but we're unprofessional all the way around. They are a U-Haul business but sure could have fooled me!
Lenae H.Great customer service and easy in and out!
Heath M.Only down side was wadding through puddles to get to truck
KIMBERLY S.Check equipment fluid levels/tire pressure, check for clean interior, sweep out box so unit ready for next customer.
KATHIE A.Nothing. Everything was great
Michael N.Returned by others. Have no opinion.
Michael E.Considering the truck I had was a total peice of shit. Upgrade your trucks.
Kathy D.Awesome people that work there. Had a few questions and they answered all. Very knowledgeable folks. Thank you guys so much. I highly recommend this business for your towing and moving and printing need.
Eugene T.When I'm told this is an estimate n I check and that amount is taken out, then I'm told on paper it more....I was stumped when I thought I already paid. Then I find out it was a hold ...this should be told when obtaining the equipment.
CAROL W.Friendly and accommodating
Jerry R.The only thing for us 😉 would y'all supplying help to move our things.😆
CAROL W.Kim is very helpful and polite. Enjoy working with her when we need a u-haul.
KATHY S.All good.
Paul D.N/A
KYLE S.Excellent customer service at Hardesty
CANA L.Easy to reserve on-line, friendly helpful staff.
TERESA F.I had no issues. Staff was courteous and helpful. Small operation but was perfect for me. No waiting at all.
Todd J.The ladies that work there are knowledgeable, very helpful and friendly. Awesome people, would totally recommend this place.
LORETTA C.Very pleasant people.
LORETTA C.