Customer Reviews for Harmar Storage Solutions
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Harmar Storage Solutions
Debra M. on
Customer did not leave a comment.
debby P. on
The use of the U-Haul app is designed to shift staff functions to customers and should not be required.
Thomas O. on
Truck had a check engine light on, low tire pressure and handled badly. Fee structure is not very customer friendly.
Naseem C. on
The place where I was finally able to get my equipment was good so the rating is not to be confused with the location but the customer service representative via telephone. I spoke to 2 reps, the second named Lucy Ramirez who claimed to be a manager but was just a customer service representative (proven in her e-mail signature). I ordered my equipment to be picked up at 12:30 a.m. on 9/14/2019. At the time of order I receive a confirmation number that my equipment would be available for pick up at the time and location I chose via text and e-mail. When I arrived at the location at the time of pickup my confirmation was still showing as ready at the designated location on the app and website but I was unable to pick it up. After calling and speaking to the first representative I was told that I would have to wait until 9 a.m. to pick up the truck which heavily inconvenienced me due to already paying movers that refused to refund me. Then the representative stated that I was at the wrong location even though I had proof of where I had to be. The second representative stated that she would schedule me for a different time and only refund me $50 even though the false advertising of "24/7 pick-up" steered me wrong, causing me as a disabled veteran to have to load and unload the truck with only my wife to help. This experience has left me greatly disappointed in this company and I will be filing a complaint with the better business bureau.
John E. on
Oustanding service! My new go to truck rental place. Effortless and efficient.
Thomas J. on
Nothing. Everything went very well from pick-up to drop off to billing and final payment.
Sylvia L. on
I had no complaints. The van was clean and ran well. I was able to do to the job I needed it for with no problems.
amy H. on
Have a worker who is more experienced. Make sure they have the correct trucks.