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Jarrod W
Customer Reviews for Harrisville Sports & Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate that the original rental rate included 2 days of use but when the return day is due on a holiday in this case thanksgiving, and you charge me for an extra day, even though the location is closed and nobody's going to be renting a U-Haul trailer on Thanksgiving, and because I shouldn't have to get out of my pajamas to return the damn U-Haul on a holiday, I'll go out of my way next time to find another vendor.
Keith SAll lights were off except at front desk. It was so strong smoke in the building, from him smoking meat or fish that it burned my eyes. The guy gave me nothing in paperwork. And then I got an extra charge on my credit card for $291.50. I have no idea why. I only drove where I said and I told them I was going to return it on the day I returned it, at the time I was supposed to pick it up.
Nancy GVery dirty and no room to park. Scammers
Ashton GStaff were mostly unavailable but I was able to leave the equipment I rented without any problem. I was able to reach them by phone later and they said they'd contact me if there was any issue.
linda dExtremely helpful in coordinating reservation and pick-up of truck..
Gayle JSmooth drop off
John FThey were 1.5 hours late so cost me 1/2 day loss in traveling. Was told I would get a $50 refund from customer services
HECTOR DJim was extremely helpful, and explained everything to us!!
JULIA NHaving the trailer at the reserved site would have been very helpful. I had to go 20 miles South to pick it up ?
Arnold HSomebody needs to look over the equipment much closer and maintain the equipment a lot better the trailer was not in good shape at all flat tire dirty greasy was not happy especially going on a trip as long as the one I had
steve dThe gentleman I had to deal with was absolutely beyond rude , he was offensive I will never step in that location again, not sure how that place stays open.
Todd RThere is a uhaul location a mile from our house, yet we had to drive 20 miles to pick it up. So it cost $20 just to pick it up and return to the house where we were moving from and another $15 when we drove to return it. When I reserved the truck I reserved it from oscoda, not Harrisville. I don't mind picking it up at another location but $35 plus the gas just to pick it up and return it was ridiculous. When this happens, charges shouldn't start until we got back to oscoda as the move was local. This made our move more expensive than planned.
Cynthia AThank you and keep up the excellent work Sir!
Aaron PDon't blame them for previous damages that were already on the truck itself.
Charles RVery nice and helpful staff
Melissa ZSmooth transfer and drop off. No waiting. Good service. Appreciated the quick email receipt.
Steven HMake One Way more affordable
Alex Struck was ready as advertised and pickup app worked great
James PThe front desk rep didn't use the information already set from the online setup and almost charged an additional $300 than the quote. However, it was easily caught and changed. He also was there during a snow storm. Very appreciated.
ERIK KCheck in was very easy and the owner was very helpful!,,
Bruce SHe was even open Christmas Eve to return the truck.
BRUCE RService was great. Internet was down but we were still able to work through pick-up.
Quentin MKey drop off box was insecure - anyone could have grabbed the keys after drop off
STEPHEN RPut tongue Jack on 6x12 trailer. Rediculous that they don’t have them!
WILLIAM DSee other comment box.
John KNot only was the pickup location slow, the website is terrible. We reserved a truck and transport through the website then 2 days before pickup date a rep calls from u-haul saying we have to drive 45mins south to get the equipment because the location we requested does not have the equipment. Drove to the location we requested less than a mile from the house and there was the equipment we requested. Talked to them and they said it was available. U-haul website said it was not available and still have to drive 45 mins south. The Rep at the original location next to the house was able to change our reservation back to the way we originally had it. There is a huge disconnect between the locations and the website. Then when we went to pick it up there were 2 reservations. Biggest pain in the but. Mainly the website.
RICHARD WPut cruise control in your trucks.
EDWARD PI am very disappointed with the U-Haul app & website, the fact that a VIP credit needed to be re-applied, and the turn in process. Overall, I give U-Haul a "D" based on a lousy customer experience.
ANDREW WReturn time was not mentioned during pickup, we were charged an extra day
james cThere was no one at the site when I returned the trailer. It was during normal business hours.
Quentin MJust told me where to put the trailer. I backed in and unhooked myself. A week later I was called because they did not know I dropped off the trailer the day after I rented it. Bad communication.
CHARLES JHow about a big titted blonde waiting to kiss me
ALEXANDER GNot for next customer. But for repeat...... have system remember info. Will save on reloading it. Time after time
MARK RI was greeted promptly when I pulled in and drop off was a breeze.
Dale ROne tire was flat. We had to return and payed an extra day. But they did fix the tire right away.
SCOTT AWould have been nice for someone to come out of the building and help get the trailer off the hitch, instead of having a husband and wife in their seventies doing it on their own.. very poor customer service!!!
JOHN RFriendly enough, easy enough process, helped with hook-ups, but never received e-mail/contract, returned trailer 24+ hours early as I assumed a 24 hour rental.
boyden dVery easy to drop off at this location.
Joel MThe representative had a piss poor attitude, made many verbal statements about not wanting toassist us in our rental and became hostle when asked about renting a car dolly because he would have to reatart the contract that wasnt completed. Called my wife a bitch for her calling him out for his poor attitude. Lied saying he didnt charge our account 3 times untill he was shown the transaction email telling us to leave without the equipment we paid for. Was given no drop off instructions except a location and a date leading to being charged an additional day for equipment we turned in.
Christopher CWe were in and out within ten minutes. Service was commendable!
June L