I rented a utility trailer. It was easy to pick up and return. The only improvement might be to help the customer with hook up if they are not sure how to do it. I had to call my son in law to come and hook it up for me as I wanted to make sure it was on there securely. Overall I would rent this again.Lorey M.
Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although the clerk was competent, the U-Haul paperwork took more than half an hour to complete which is unacceptable for a repeat customer. The tailgate on the unit was warped and I required a tool to remove the locking pin.RICHARDRENE W.
Customer did not leave a comment.GARY B.
The vehicle I rented got stuck in the snow. Equip the vehicle with snow tires or better all season tires. U Haul was kind enough to refund the rental cost to me for the inconvenients .I feel UHaul stood by their customer service in this case for me.Albert H.
Customer did not leave a comment.ANDREWJAMIE M.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.Marion S.
Customer did not leave a comment.GERHARD B.
Perfect service and problem free rental truck. Couldn't have asked for better service especially with only 2 days notice. Will definitely use them if I ever need to rent again. Thanks!!!Rick S.
Customer did not leave a comment.Sandra P.
Good customer service, fast transaction. Unfortunately the truck had not been cleaned; especially worrying considering COVID-19. Luckily I had lysol wipes with me.SKYE D.
Customer did not leave a comment.Russell G.
Very friendlyRikki S.
Customer did not leave a comment.Rikki S.
The guy working Saturday morning could use more training. He was very slow.Lori G.
Customer did not leave a comment.Darryl J.
I did express check in ahead of time and it still took forever. They didn't seem knowledgeable about the equipment and couldn't answer some of the questions I had. Thankfully I had my dad there to help me out.Shane K.
Very helpful and friendly!Matthew W.
The attendant at the rental location was great! The software on the laptop wouldn't function properly...I had to speak to someone at the service office over the phone to complete the transaction. Later when I got home I noticed I was charged approximately 42km more than I travelled! The mileage must have been written down correctly from the last rental! Even if I took the long route, I still should have travelled atleast 38km less than what's marked on the invoice! I had the vehicle for approximately 2 hours...drove to Leon's furniture in Kitchener which is 28km away...drove back home which is 30km in Elmira...then drove to the rental location which is 2km away. A total of 60km...I was charged for 108km! Now 48km is a huge difference, even if I would have taken the long way! I figure I was over-charged by atleast $18.00 or more, plus taxes! I even filled it up with gas...when I took it off the lot is was between the 3/4 and full mark! Marc Thibault firstname.lastname@example.orgMarc T.
Customer did not leave a comment.Bill W.
Customer did not leave a comment.Miranda N.
Everything went great. ThanksRandy R.
The service at each location was non existent then I was sent to several different locations. I was quoted one price over the phone then given an other price at the pick up location. The Waterloo kitchener locations have altered my opinion of this company and painted a very negative light.Nalin K.
Customer did not leave a comment.Fraser H.
Customer did not leave a comment.fraser H.
Customer did not leave a comment.JUSTIN P.
Keep a parking spot open for big trucks that's easier to drive into. The one we had to use was tough to maneuver into because of its proximity to the building and a trailer that was parked in the spot next to it.Ashley V.
Customer did not leave a comment.David W.
Was very friendly.Kevin B.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Jake B.
Customer did not leave a comment.Dhyanesh D.
Customer did not leave a comment.Tyler P.
Customer did not leave a comment.Brendan M.
Can't think of anything. Service was great.Garry B.
all good.Mirella K.
Customer did not leave a comment.Aftab A.
Dry good experience. Staff very professional friendly and politeDavid C.
Customer did not leave a comment.isaak B.
Very enjoyable experience.Bill M.
Customer did not leave a comment.Vern M.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Jason C.
so disappointed with the U-Haul experience. rented trailer from another location and requested that I pick up from the same location. Was told it wasn't a problem. Was also told that U-haul would help hook up trailer and I would not have any problems. This was not the case. I was sent to another location to pick up. The reservation was for the incorrect time and the owner had no clue how to help me hook up the trailer. Also Uhaul does not supply any ball for the trailer that they are renting to their customers nor did the owner have any clue what I needed. I had to go to Canadian tire to purchase a ball for the trailer! It was a very stressfull experience and would not recommend it moving forward to anyone!Christina D.
Customer did not leave a comment.Barry P.
Customer did not leave a comment.douglas L.
Make the process faster for the truck pickupDylan K.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.MIKE W.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Mike W.
windshield washer needed to be filled upJohannes N.
Customer did not leave a comment.Michelle H.
Everything went well the only thing that would have made it better would be if ther would be spots on the side walls that you could hook straps to hold articles agains side wall to keep from movingDave R.
Customer did not leave a comment.Larissa W.
Maybe a vehicle check over before customer arrives. I had to purchase and install a wiper blade on the drivers side. Not a big deal, just inconvenient. Otherwise excellent and friendly service.Wayne K.
I will not recommend uhaul to anybody. The experience was horrible and frightening to see all my stuff drenched with water.Lisette J.
Customer did not leave a comment.MARILYN C.
Customer call backs within 2 dayssandy F.
The problem was the truck was not there, had to go to Elmira to pick up truck way out of my way, at least they gave me a discount on the kilometers charge, waisted lot of timeArchie M.
We had pre-booked a trailer thinking it would be quicker and more convenient however the person serving us kept getting interrupted and wasn't efficient at all. Very poor customer service.Amelia M.
Customer did not leave a comment.Cassie A.
The location is convenient for us, but after repeated requests, they do not send us invoices. This is a problem because we are a business and we need the invoices for audit purposes. If this continues we will need to find another company to deal withBetty M.
well you guys should fallow through on what it says in the trucks like for the $25 rebate if you clean the truck after we use itCRISTY F.
The location and truck were fine but I requested a truck for pick up in Guelph. Since I was moving to Orillia, i had quite the drive for the total move. I was surprised and displeased that i had to drive back and forth from Elmira to pick up a truck for a far move. The gentlemen at the Hasty market forget to put the utility dolly and blankets I ordered in the truck when so i arrived back in Guelph i was displeased that those items were to be billed on my credit card. When i called to ask he asked if I could come pick them up after I already told him I was already back in Guelph. He said I wouldnt be billed for the items but I still have to wait for the bill details to ensure it wasn't billed as the gentlemen never called me back to inform that the charges were removed Overall, he was kind and polite when picking up the truck and timely in his serviceLisa P.
explain drop off better.Andreas K.
when I made this reservation online I selected the Elmira location as it is right up the road. The system defaulted me back to Kitchener so I went into the completed reservation and switched it again to Elmira. Thought that this was all sorted out but when we went to go pick up in Elmira the reservation in the U-Haul system was still under Kitchener and they had to transfer it over for us. Thank goodness they had the trailer we wanted for the time we needed it or it would have meant a lot of running around that we didn't have time for. Julia WebberJulia W.
Customer did not leave a comment.Harold B.
Customer did not leave a comment.Janet W.
Thr truck was covered in snow. The person gave me the keys and said that the truck is at the back. I had to ask him to clean it. I had to clean it with him. This is not professional. I should have gotten the truck nice and clean.Hasaan W.
Customer did not leave a comment.Trina H.
I see these gentlemen one a regular basis and there amazing people came out looked the truck over made sure everything was good thanked me for returning it early. Just am over all Good experience returning it.Alissa M.
Very helpful staff.Steve G.
Customer did not leave a comment.terrance G.
My nephew who drives truck said the steering was loose and when we unloaded the mattress in gramas attic was wet.Robert K.
Customer did not leave a comment.John F.
Excellent customer service at desk. Friendly agent knew what he was doing for preparing the order by phone then wrapping it up at the end, in person.mario C.
I felt the service was excellent.The counter person was friendly and very efficient.The truck was in great shape.Robert K.
Customer did not leave a comment.Debbie R.
Customer did not leave a comment.Tanis C.
We had to ask a friend since the U HAUL truck was parked behind the building and didn't see it. Also it was my first time and I didn't realize it was so easy.JASON H.
Customer did not leave a comment.Ronald V.
Staff were very helpful and friendly and they helped sort out a misunderstanding with the booking of the rental.Dean W.
Drop off location was great everything went good!!alman D.
Customer did not leave a comment.Jose K.
This location is so friendly and accommodating. Great people. Thanks for all they did.Kathy S.
The clerk was very friendly, cooperative, and knew what he was doing.........great locationWAYNE T.
Customer did not leave a comment.DAVE(E C C) F.
Customer did not leave a comment.MARTINGRAY C.
Customer did not leave a comment.bridget M.
Convenient for us However, I ordered a 17 ft and the only truck available was a 26 ft....too big and cost more to fill with fuelDARLENE B.
The pickup location was changed to a place that was 30 minutes away from where i lived. When I arrived at 6:15 pm which was the pickup time I had to wait 30 mins to get the truck. They said that I was getting a 15 ft truck and then was upgraded for free to a bigger truck which would have been nice but I didn't really need the extra space, just ended up paying more in gas for a huge 26ft truck.JIMMY G.
Customer did not leave a comment.ELSIE T.
Attendant could have helped with hook-up and light check.PAM S.
Find a dealer who gets it!dawn R.