I rented a utility trailer. It was easy to pick up and return. The only improvement might be to help the customer with hook up if they are not sure how to do it. I had to call my son in law to come and hook it up for me as I wanted to make sure it was on there securely. Overall I would rent this again.Lorey M.
Trailer Rental & Towing in Elmira, ON at Hasty Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Elmira, ON N3B1M5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Although the clerk was competent, the U-Haul paperwork took more than half an hour to complete which is unacceptable for a repeat customer. The tailgate on the unit was warped and I required a tool to remove the locking pin.RICHARDRENE W.
The vehicle I rented got stuck in the snow. Equip the vehicle with snow tires or better all season tires. U Haul was kind enough to refund the rental cost to me for the inconvenients .I feel UHaul stood by their customer service in this case for me.Albert H.
Perfect service and problem free rental truck. Couldn't have asked for better service especially with only 2 days notice. Will definitely use them if I ever need to rent again. Thanks!!!Rick S.
Good customer service, fast transaction. Unfortunately the truck had not been cleaned; especially worrying considering COVID-19. Luckily I had lysol wipes with me.SKYE D.
Very friendlyRikki S.
The guy working Saturday morning could use more training. He was very slow.Lori G.
I did express check in ahead of time and it still took forever. They didn't seem knowledgeable about the equipment and couldn't answer some of the questions I had. Thankfully I had my dad there to help me out.Shane K.
Very helpful and friendly!Matthew W.
The attendant at the rental location was great! The software on the laptop wouldn't function properly...I had to speak to someone at the service office over the phone to complete the transaction. Later when I got home I noticed I was charged approximately 42km more than I travelled! The mileage must have been written down correctly from the last rental! Even if I took the long route, I still should have travelled atleast 38km less than what's marked on the invoice! I had the vehicle for approximately 2 hours...drove to Leon's furniture in Kitchener which is 28km away...drove back home which is 30km in Elmira...then drove to the rental location which is 2km away. A total of 60km...I was charged for 108km! Now 48km is a huge difference, even if I would have taken the long way! I figure I was over-charged by atleast $18.00 or more, plus taxes! I even filled it up with gas...when I took it off the lot is was between the 3/4 and full mark! Marc Thibault email@example.comMarc T.
Everything went great. ThanksRandy R.
The service at each location was non existent then I was sent to several different locations. I was quoted one price over the phone then given an other price at the pick up location. The Waterloo kitchener locations have altered my opinion of this company and painted a very negative light.Nalin K.
Was very friendly.Kevin B.
Can't think of anything. Service was great.Garry B.
Dry good experience. Staff very professional friendly and politeDavid C.
Very enjoyable experience.Bill M.
so disappointed with the U-Haul experience. rented trailer from another location and requested that I pick up from the same location. Was told it wasn't a problem. Was also told that U-haul would help hook up trailer and I would not have any problems. This was not the case. I was sent to another location to pick up. The reservation was for the incorrect time and the owner had no clue how to help me hook up the trailer. Also Uhaul does not supply any ball for the trailer that they are renting to their customers nor did the owner have any clue what I needed. I had to go to Canadian tire to purchase a ball for the trailer! It was a very stressfull experience and would not recommend it moving forward to anyone!Christina D.
Make the process faster for the truck pickupDylan K.
windshield washer needed to be filled upJohannes N.
Everything went well the only thing that would have made it better would be if ther would be spots on the side walls that you could hook straps to hold articles agains side wall to keep from movingDave R.
Maybe a vehicle check over before customer arrives. I had to purchase and install a wiper blade on the drivers side. Not a big deal, just inconvenient. Otherwise excellent and friendly service.Wayne K.
I will not recommend uhaul to anybody. The experience was horrible and frightening to see all my stuff drenched with water.Lisette J.
Customer call backs within 2 dayssandy F.
The problem was the truck was not there, had to go to Elmira to pick up truck way out of my way, at least they gave me a discount on the kilometers charge, waisted lot of timeArchie M.