Customer Reviews for Hawkins Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hawkins Service Center

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Michelle C.
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The 24/7 uhaul app is horrible. I will never use u haul again.

Tacita W.
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Customer did not leave a comment.

Anthony H.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

Talasha A.
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Customer did not leave a comment.

ELIZABETH K.
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Customer did not leave a comment.

Ramon M.
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Eliminate wait times, by doing away with the unnecessary paperwork, especially when you take advantage of the "Check-In" online option. I still had to wait to complete and sign paperwork in order to pickup my rental. Thought the purpose of the Check-In online option, was to alleviate paperwork. Maybe this portion of the rental process needs to be reevaluated.

April D.
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The owner was so very down to earth and kind. I would definitely recommend.

Heather D.
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Excellent experience, super nice and professional staff.

LARRY H.
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Very nice. Very helpfull Me hawkins is great to chat with

Phillip B.
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Friendly Service,Online Key Access, hilarious service team. They make you feel at home.

Janie W.
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The location where I picked up the truck was filthy and run down.

William D.
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Customer did not leave a comment.

Ryan W.
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The owner was incredibly caring and kind. I can't recommend him enough.

RON A.
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Great service friendly employees

Janice S.
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Very pleasant people

CALVIN F.
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Customer did not leave a comment.

Gregg P.
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Lot a little crowded but manageable.

Dennis G.
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Very nice and friendly service. Was pleased to deal with Mr. Hawkins. Would use him again.

KEVIN M.
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I reserved the trailer on line and said no insurance... talked to Don on the phone and confirmed no insurance. When my brother in law picked it up, Don charged me insurance

Dylan E.
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Customer did not leave a comment.

Arch B.
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Stephen M.
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JERRY D.
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There was concern about my truck handling your equipment but it worked great.

BETH M.
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Customer did not leave a comment.

Jessie T.
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If you charge a hold on someones card for,more than the amount get the hold released immediately after the rental is returned. I am having a terrible time getting my hold released and my money back! Ugh

Mark F.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Lanika C.
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Excellent, friendly, and professional service.

Paul S.
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Customer did not leave a comment.

patricia M.
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Andrea M.
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Tiffanie C.
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PAUL W. P.
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He took great care of us. Thanks for your service.

Troy V.
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Customer did not leave a comment.

Vincent G.
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Well informed, helped me decide on the insurance for peace of mind. Friendly and knowledgeable.

Kent B.
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Great customer service. Outstanding attitude and care

Leroy E.
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Can't think of anything. All was very efficient and great.

Richard P.
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Customer did not leave a comment.

KEVIN M.
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Scott M.
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Extremely slow process getting out of there

JOSEPH W.
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Customer did not leave a comment.

Corey M.
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Customer did not leave a comment.

Noleea B.
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Mark F.
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Keep up the good work

Mark A.
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Customer did not leave a comment.

Victoria M.
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John M.
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Douglas W.
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Very helpful and professional

bill G.
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Customer did not leave a comment.

Ernest F.
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Customer did not leave a comment.

TUAN T.
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This location should provide instructions for customers on how to get their rental key for when customers pick up on Sundays or out of business hours. Equipment stock should also be updated live so that equipment rentals will still be available when customers pick up in person.

JAMES D.
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First of all this was not my preferred pick up location to which was clear across town in a congested area and was the third contact as to where the equiptment was. Pick up was very confusing as I did not know the lay of the town but I did know the preferred location well returning my u-haul rental there in 2014.

Tommy S.
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I spoke to a uhaul rep earlier in the day, I wish she had told me of the reservation by phone. It would have saved me trouble trying to find a dealer open on Sunday at last minute. The only thing missing was the hand truck I ordered but we managed. Overall a pleasant experence. Thanks so much!

STANLEY P.
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Don was great. Pretty much the best location I have ever delt with

APRIL B.
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Already a very Awesome Insult Company. No improvements needed

Dylan P.
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Customer did not leave a comment.

Marcus H.
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Nothing it was great.

Danielle N.
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Customer did not leave a comment.

Randy K.
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Great experience. Good people who are interested in being sure you have what you need for a quick/safe move.

Richard M.
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Customer did not leave a comment.

Megan L.
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Customer did not leave a comment.

Jimmy C.
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Start giving more of a discount for value customers that spend as much as I do on your rentals.

cheryll L.
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I was charged for an extra day that I didn't take. I was charged $50 extra when I returned the truck on the day I was supposed too

Randy K.
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Good experience, friendly, Thanks

Dustin G.
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The location at 1623 Royall Ave Goldsboro, NC was my original drop off location, but was unexpectedly closed over an hour early with no contact info or explanation. If the location is not going to be open for its specified hours it should not be listed as a choice when choosing a drop off location. The other two locations had great customer service and did all they could to accommodate my needs.

George H.
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Customer did not leave a comment.

RUDY W.
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Don't change anything. Everything at this location was Excellent.

Harold H.
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Customer did not leave a comment.

Ramon M.
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I was under the assumption that the online check-in would expedite the pick-up process; however this is not the case. Even though you utilized the online check-in, you still spend approximately 15-30 minutes checking in at location. Why offer the speedy online check-in, if you still have to go through the entire verification process again at the pick-up location?

JIMMY C.
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Well For Starters you can stick to your word about giving a discount for rental fees over 7 days like you said you would do. I've rented a rental from y'all this makes the 5 time and haven't seen a weekly rate yet. Stick to your word or STOP telling people you give them SERVICES. As far as up keep the rental places do a decent job.

Katie L.
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Mr.Hawkins was great and he had excwllent customer service skills. It was a pleasure!

Annette E.
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Customer did not leave a comment.

Amy K.
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i cleaned and vacuumed the back of this truck. I did leave a few foot prints from my shoes in the back. Other than that, the truck was as clean as I received it. Footprints were already on the front mats, outside needed to be washed. They charged me a $10.00 cleaning fee plus tax!

JOHN E.
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I cannot think of any way it could be improved it was a great experience kind friendly people

Michelle N.
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Customer did not leave a comment.

TERESA D.
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Always the best for me.Clean or New truck.Always will reserve one for me if I called no problem.

Henry M.
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Customer did not leave a comment.

KOREY S.
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Customer did not leave a comment.

Karl C.
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Don, was very nice and helpful! We really appreciated his good customer service, especially during this period of cold, snowy weather!

VIOLA F.
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I like the staff and location. Never a priblem.

JOHN C.
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Customer did not leave a comment.

JOHN C.
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Will rent again next week

Courtney D.
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Customer did not leave a comment.

VICTORIA S.
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Nothing. The site was perfect.

Sarah D.
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Customer did not leave a comment.

JEFFREY B.
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Customer did not leave a comment.

JACK R.
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first class customer service!

TONY J.
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Customer did not leave a comment.

JEFFREY B.
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This Uhaul experience was great. The trailer was available and waiting for me and the staff at Hawkins Srv Ctr hooked it up quickly and completely and answered all my questions. I'll certainly rent from them again in the near future.

WILLIE S.
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I should have received an adjusted rate based on my mileage but was charged for more miles than used. Please adjust. Thanks

kendran C.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

MICHAEL R.
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Excellent Customer Service! Mr. Hawkins was Exceptional. I will use his service again, and recommend to my church members requiring U-Haul services.

PAMELA D.
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Customer did not leave a comment.

Wanda H.
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Customer did not leave a comment.

Susan F.
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Brandon B.
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Awesome

Walter B.
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Customer did not leave a comment.

Delmi P.
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Very friendly and helpful representative. Answer all questions with a great attitude.

No reviews have been submitted for this location.

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