Customer Reviews for Hawkins Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hawkins Service Center

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KEVIN M. on

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I reserved the trailer on line and said no insurance... talked to Don on the phone and confirmed no insurance. When my brother in law picked it up, Don charged me insurance

Dylan E. on

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Arch B. on

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Stephen M. on

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JERRY D. on

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There was concern about my truck handling your equipment but it worked great.

BETH M. on

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Jessie T. on

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If you charge a hold on someones card for,more than the amount get the hold released immediately after the rental is returned. I am having a terrible time getting my hold released and my money back! Ugh

Mark F. on

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Donald M. on

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Lanika C. on

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Excellent, friendly, and professional service.

Paul S. on

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patricia M. on

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Andrea M. on

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Tiffanie C. on

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PAUL W. P. on

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He took great care of us. Thanks for your service.

Troy V. on

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Vincent G. on

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Well informed, helped me decide on the insurance for peace of mind. Friendly and knowledgeable.

Kent B. on

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Great customer service. Outstanding attitude and care

Leroy E. on

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Can't think of anything. All was very efficient and great.

Richard P. on

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KEVIN M. on

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Scott M. on

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Extremely slow process getting out of there

JOSEPH W. on

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Corey M. on

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Noleea B. on

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Mark F. on

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Keep up the good work

Mark A. on

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Victoria M. on

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John M. on

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Douglas W. on

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Very helpful and professional

bill G. on

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Ernest F. on

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TUAN T. on

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This location should provide instructions for customers on how to get their rental key for when customers pick up on Sundays or out of business hours. Equipment stock should also be updated live so that equipment rentals will still be available when customers pick up in person.

JAMES D. on

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First of all this was not my preferred pick up location to which was clear across town in a congested area and was the third contact as to where the equiptment was. Pick up was very confusing as I did not know the lay of the town but I did know the preferred location well returning my u-haul rental there in 2014.

Tommy S. on

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I spoke to a uhaul rep earlier in the day, I wish she had told me of the reservation by phone. It would have saved me trouble trying to find a dealer open on Sunday at last minute. The only thing missing was the hand truck I ordered but we managed. Overall a pleasant experence. Thanks so much!

STANLEY P. on

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Don was great. Pretty much the best location I have ever delt with

APRIL B. on

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Already a very Awesome Insult Company. No improvements needed

Dylan P. on

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Marcus H. on

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Nothing it was great.

Danielle N. on

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Randy K. on

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Great experience. Good people who are interested in being sure you have what you need for a quick/safe move.

Richard M. on

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Megan L. on

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Jimmy C. on

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Start giving more of a discount for value customers that spend as much as I do on your rentals.

cheryll L. on

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I was charged for an extra day that I didn't take. I was charged $50 extra when I returned the truck on the day I was supposed too

Randy K. on

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Good experience, friendly, Thanks

Dustin G. on

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The location at 1623 Royall Ave Goldsboro, NC was my original drop off location, but was unexpectedly closed over an hour early with no contact info or explanation. If the location is not going to be open for its specified hours it should not be listed as a choice when choosing a drop off location. The other two locations had great customer service and did all they could to accommodate my needs.

George H. on

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RUDY W. on

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Don't change anything. Everything at this location was Excellent.

Harold H. on

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Ramon M. on

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I was under the assumption that the online check-in would expedite the pick-up process; however this is not the case. Even though you utilized the online check-in, you still spend approximately 15-30 minutes checking in at location. Why offer the speedy online check-in, if you still have to go through the entire verification process again at the pick-up location?

JIMMY C. on

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Well For Starters you can stick to your word about giving a discount for rental fees over 7 days like you said you would do. I've rented a rental from y'all this makes the 5 time and haven't seen a weekly rate yet. Stick to your word or STOP telling people you give them SERVICES. As far as up keep the rental places do a decent job.

Katie L. on

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Mr.Hawkins was great and he had excwllent customer service skills. It was a pleasure!

Annette E. on

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Amy K. on

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i cleaned and vacuumed the back of this truck. I did leave a few foot prints from my shoes in the back. Other than that, the truck was as clean as I received it. Footprints were already on the front mats, outside needed to be washed. They charged me a $10.00 cleaning fee plus tax!

JOHN E. on

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I cannot think of any way it could be improved it was a great experience kind friendly people

Michelle N. on

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TERESA D. on

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Always the best for me.Clean or New truck.Always will reserve one for me if I called no problem.

Henry M. on

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KOREY S. on

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Karl C. on

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Don, was very nice and helpful! We really appreciated his good customer service, especially during this period of cold, snowy weather!

VIOLA F. on

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I like the staff and location. Never a priblem.

JOHN C. on

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JOHN C. on

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Will rent again next week

Courtney D. on

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VICTORIA S. on

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Nothing. The site was perfect.

Sarah D. on

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JEFFREY B. on

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JACK R. on

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first class customer service!

TONY J. on

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JEFFREY B. on

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This Uhaul experience was great. The trailer was available and waiting for me and the staff at Hawkins Srv Ctr hooked it up quickly and completely and answered all my questions. I'll certainly rent from them again in the near future.

WILLIE S. on

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I should have received an adjusted rate based on my mileage but was charged for more miles than used. Please adjust. Thanks

kendran C. on

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Steven S. on

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MICHAEL R. on

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Excellent Customer Service! Mr. Hawkins was Exceptional. I will use his service again, and recommend to my church members requiring U-Haul services.

PAMELA D. on

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Wanda H. on

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Susan F. on

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Brandon B. on

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Awesome

Walter B. on

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Delmi P. on

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Very friendly and helpful representative. Answer all questions with a great attitude.

Kevin B. on

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Owner was super friendly.

DENEAL S. on

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Mitchell D. on

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kimberly W. on

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Barbara A. on

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Service at the drop off location was some of the finest I have run into with U-Haul.Were the personnel helpful. PS: You need an editor. Next to last question on the right side of the screen. A compound subject needs a compound verb form. Think "Was the all the people helpful" or "Were the all the people helpful" R.W. Avakian Technical Editing and Writing Consultant. 918-523-6365

kateia B. on

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Ronald B. on

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Kenneth B. on

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Employee helpful in parking unit.

Rajaa S. on

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Manuel M. on

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DEAN A. on

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Place was kinda cluttered and messy. Service was great though.

CHRIS M. on

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Extremely helpful and he explained EVERYTHING! U-Haul should have a means of towing or transporting an early model, extended cab Chevy Silverado. This is a common weight and length of truck. I was surprised and disappointed that this option was not available to me.

Danny P. on

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A little faster service

Jonathan B. on

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No improvement needed. I completed my scheduled reservation easily from my phone when my other rental option fell through. Within 20 minutes, I was hooking my uhaul trailer up. The service was friendly, and now I'm registered in Uhaul's system for quick rental anyt

Edward C. on

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DONALD T. on

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David M. on

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For my future uhaul rental needs I will return to this store. Great customer service.

Richard C. on

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I have rented from UHaul over the past years this is the worse trip I have had.

Tommie H. on

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Everything was great,Mr.Hawkins is great person to deal with.I only have one problem on my bank statement I am being charged twice for the U-Haul .I went and talked to Mr.Hawkins and he said it had something to do with the bank.If you can help me out with this I would appreciate it.Other than that everything was great. Thank You Tommie Heath