Customer Reviews for Hearn Monument
(U-Haul Neighborhood Dealer)

201 reviews

535 Newnan Rd   Carrollton, GA 30117

(678) 321-4907

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(678) 321-4907

535 Newnan Rd
Carrollton, GA 30117

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Operator was open earlier than stated. Process was quick and was out of there in less than 15 minutes. Very professional!

Stephen B. 
Rating:
5.0

Very convenient

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
1.0

The uhaul smelled like cigarettes and I had to go an hour farther than my reservation was supposed to be. So disappointed

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Very nice lady

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Have a crank on the trailer to raise it and lower it to put it on the hitch

GEORGE F. 
Rating:
5.0

New equipment, friendly dealer, great experience!

David H. 
Rating:
3.0

Customer did not leave a comment.

PAMELA L. 
Rating:
5.0

Customer did not leave a comment.

MARLO H. 
Rating:
5.0

Very friendly people. Definitely will use Hearn Monument for future rentals!

Rodney G. 
Rating:
5.0

The pickup location was fine. The regional office was very difficult to work with.

Nathan W. 
Rating:
3.0

Customer did not leave a comment.

Maurice J. 
Rating:
3.0

Customer did not leave a comment.

Roy E. 
Rating:
3.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Other than that u haul unsatisfactory my contact was screw up they change me days i should have not been charge because they didn't not close my contact i will never use them again unless they correct that problem but pick up and drop off service were great

albert B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK Y. 
Rating:
5.0

Customer did not leave a comment.

Cassie S. 
Rating:
5.0

NOT GUARANTEE THAT I WILL BE ABLE TO PICK UP A TRUCK FROM A LOCATION AND THEN CALL AND CHANGE IT THE NIGHT BEFORE, WHICH COST ME ADDITIONAL MONEY BECAUSE IT WAS OUT OF THE WAY

Amanda Q. 
Rating:
5.0

Keep been friendly and polite

ZACHERY C. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Great place! Good people!!!

WILLIAM T. 
Rating:
5.0

Extremely nice snd very helpful.

Hulon L. 
Rating:
3.0

I was sent to three different locations looking for a truck that the website confirmed was ready for me I had to drive 45 miles out of my way to pick up a truck round trip a waste of $90 in mileage because the website does not communicate with the u-haul owners and frankly I'm going to use budget next time cuz this U-Haul experience was horrendous

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Ronda P. 
Rating:
5.0

Great people; down-home and friendly folks!!! Smooth rental and return process; no hassle. Highly recommend!!!

BILL OR DANA T. 
Rating:
5.0

There are good people running this U-Haul station there's nothing you can do to improve it it is excellent there I will always go there to rent any equipment from U-Haul if you can send a thank you to this U-Haul station

GEORGE A. 
Rating:
4.0

The packing materials I requested were not provided.

Christina W. 
Rating:
1.0

I need to speak to someone in customer service. This rental was a waste of my money and time. I am disputing the charges with my bank. I rented a 6x12 utility trailer and listed what I was hauling and when we got to where we was going to pick up what we was hauling it would not fit on the trailer. I was told I had to bring it back to that location so I was not able to drop that trailer and use another one which I also thought was unfair!! I had another trailer there and available at the location but because I was told I had to return that one to the same location I did what I was told and wasted money.

CHARLES F. 
Rating:
4.0

Better communication

CLAYTON D. 
Rating:
1.0

You have lost me as a customer. Hello Ryder. You have made an unauthorized charge on my credit card and I can't even get anyone to discuss it with me. Your customer service sucks. I have tried calling, emailing and using chat. None of it works.

Gid R. 
Rating:
5.0

Nothing at that location I have not rented equipment at u-haul many times but if I ever have to rent a truck a dolly or a car carrier I will use this location very nice people at this location and Barry courtesy to you I'll get this place five stars

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

TINA G. 
Rating:
5.0

Customer did not leave a comment.

Teddy C. 
Rating:
5.0

Great service and very nice.

Pete M. 
Rating:
4.0

Customer did not leave a comment.

JOHNBARRY G. 
Rating:
4.0

The unit I rented had leaves and acorn in it. I took the unit however the load I was to pick up was not available. I returned the unit in the same condition that I received it. The folks at this location were pleasant and helpful. I returned the unit after a 6 hour period and right after they closed. I had no issues and would rent from these folks again. SB

STEPHEN B. 
Rating:
5.0

I told her what all I had but anyway the truck was not big enough I had to borrow my step son trailer. I was very disappointed

Yolanda N. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
2.0

Customer did not leave a comment.

Shela F. 
Rating:
3.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Guy P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Morgan S. 
Rating:
5.0

Customer did not leave a comment.

DEVONTE' F. 
Rating:
5.0

Nothing, they were wonderful people to work with!

Tamera P. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
2.0

It was 9 p.m. when I returned the vehicle. The lot where the vehicle needed to be parked was Pitch Black, no lights at all and i could barely find the truck key return box.

leigh M. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

To me, all seems to be working fine. Just keep it up.

richard G. 
Rating:
1.0

No one available in the office. Wrong key was left in the lockbox. Asked for someone to bring the correct key but they were on vacation. Eventually had to take the bigger truck after an hour fiasco.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Extremely helpful and polite staff. Very smooth and easy process. I called them and was able to pickup my truck in less than one hour, while I was still waiting on a call back from the first uhaul place I called.

CURTIS M. 
Rating:
3.0

Did not go inside the office. Got there as they opened.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Kellie L. 
Rating:
4.0

Vehicle maintenance

MICHAEL M. 
Rating:
3.0

The location was fine and no issues with the location because it was not open. I just dropped off the truck and dolly with no issues at the location after calling Uhaul and walking around the location to find the drop box. Only issues is that the customer service representative at the Uhaul help number was not helpful. Just text me a video to show me how to drop off and it did not play. The representative could of just walked me through the drop off process. Horrible customer service!!!

Natisha B. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Easy and fast good first experience

GAVIN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Jermaine J. 
Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Customer did not leave a comment.

Cindy E. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
1.0

Told them my story still charged me extra 114 bucks so like i said before i wont ever use uhaul again ill get my redneck buddy beer money to move me next time atleast he wont screw me!

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Shelly was very patient and welcoming. I felt very comfortable dealing with her. The process was quick and easy from start to finish.

Ali M. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Clarinda A. 
Rating:
5.0

Customer did not leave a comment.

Huy L. 
Rating:
5.0

Customer did not leave a comment.

Trenton P. 
Rating:
1.0

The owner was rude and disrespectful . Very nasty attitude and don't know how to speak with customers I would never recommend no one getting a Uhaul from this location at all.

Marquita T. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Everyone was super friendly, and took time to explain how everything works. I will definitely use this location again. THANKS!!

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

1. Service was SLOW, SLOW, SLOW. 2. My vehicle has a 7-pin wiring connector; the car dolly had a 4-pin connector. I asked if they had an adapter and was told “no,” but I could buy one at an auto parts store. I did. After connecting the dolly, I walked around to check the lights and found a taillight COMPLETELY MISSING. I immediately phoned the rental agent only to be told that they couldn't fix it: they didn't have the part and, even if they did, the taillights were SOLDERED IN (a lie); my best option was to take it to a larger dealer, which is what I did. The dealer I went to was at I-20 and Hwy 5 in Douglasville, GA. Not only did he have the part, he replaced it without question (which included PLUGGING IT IN). The agent there commented that I should never have been allowed to leave the other dealer's lot with the equipment in that condition. By the way, I noticed that they had SEVERAL of the plug adapters available for sale. In my humble opinion, the agent where I picked up the dolly KNEW the condition of the dolly and was just passing her problem on to someone else... a POOR WAY TO DO BUSINESS AND NOT SOMEONE YOU WANT REPRESENTING YOUR BRAND. I have already told two people about my experience and intend to tell anyone else if given the opportunity.

Van M. 
Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I was 100 % satisfied with the way everything was

Regina B. 
Rating:
5.0

N/A

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Could not of been more kind, helpful. Great people

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Franklin T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
No reviews have been submitted for this location.

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