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Rowan R
Customer Reviews for Heinen Tractor and Farm Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great interaction with the store owner and personnel. Appreciated the friendly and helpfulness. Randy was good to chat with and the whole team was wonderful.
Mel ZSeneca location was friendly very helpful. I would not recommend the Washington ks location! Do not respond or return phone call the answering machine is not cleared so can’t leave a message. Annette is rude unfriendly
Kathey CNo changes needed..the service was just what I needed. Very nice to have service in rural areas to meet my needs!
Karen BBetter lighting in parking lot little dark but trailer dropped off was easy evern had pull though pot so no backing up very convenient.
WILLIAM MEverything was great, customer service was excellent. No complaints.
Ronald BIt is always great when I rent from this location.
Cary RHeinen’s treat you like a customer. Their lot of equipment is large and well organized, a sign of competence and caring. It was a pleasure to do business with the Heinens. I won’t hesitate to do business there again. Mark Moore- happy customer
Mark MHeinen’s True Value was awesome to work with!! This is the second time we’ve rented from them and they have been outstanding!! So very polite and helpful!! If they don’t know it they will find out and get back to you as quickly as they can!! I appreciate them!!
Billie RReservation, pickup, and return were all Great! AJ, Randy, and Cheryl were all great to work with. Thanks
EDWARD MI was ver pleased. Staff were friendly and efficient. Hookup was painless. Great customer service.
GLORIA LIt took 2 hours to get drop off location
NICK SIt took 2 people to complete order which had already been done online. I reserved a 15ft truck but was given a 20ft truck and charged more
Martha BGreat sales associates! Very helpful. Very prompt!
Mark BAJ knew the requirement and was able to read the contract on my phone. I did not receive a printout of the contract because the printer at the pick up location was not working and the agent misrepresented the fuel provisions.
Craig AThis was the best service I have had at Uhaul and I will use them again the next time I need to move.
Carol RThe biggest improvement you as a company could do is to give the dealer some flexibility in scheduling the equipment. In this case I tried to rent a van 3 weeks prior to my move date. When the scheduling dispatch called, they said there were no vans available for the day I needed it. There were 3 vans sitting on the lot the entire weekend I moved. Those vans haven't moved in a month. My personal opinion is that this a poor way to run a business.
Max MThey’re busy so you have to wait a bit but once they get to you, you are their main focus and they do whatever they can to help the transaction. Great hardware store too, making a trip back to pick up a few power tools.
Aaron WThey were actually flawless 👍👍👍👍👍
Anthony RQuick and painless service!!
MARY HNothing! Everything was clean and in great working order and wonderful staff.
EDWARD PGreat service!
Allison PGood service everything what we need
KENNETH LI waited for 20 minutes, 4 different employees came to the counter and never acknowledged my presence! Until I asked if I was invisible? Very poor customer service!
LORI BVery friendly
WILLIAM WHe was very friendly and I appreciated how professional they made my experience after suffering such a loss. He checked the truck thoroughly and was super nice while doing it. Glad I know where we can access a trusted U-haul location near me.
CATRINA RThe person in Seneca, KS was great.
Scott PI rented a truck in Garden City and was called 2days before my pickup date that I would have to drive 35 miles to Scott City to pick up the truck. There was a 26Ft truck sitting in Garden City. Not good customer service to have your customer do the extra driving!!!
VERNA WMy initial reservation was very quick and efficient. Unfortunately I had some scheduling issues on my side and needed to postpone my rental. AJ was very accommodative (even though it was after hours) on getting me rescheduled. Actual pickup/hookup took less than 10 minutes. Great Service!
EDWARD MExcellent service.
EDWARD MFire the employee that we dealt with in Seneca, KS. Tell him the following: Don't double wrap the straps on the tow dolly. He might have an easy way to get them lose but didn't share it with us. Don't tell a customer with an all wheel drive car that the car has to be in neutral for the tow dolly to work properly. Leaving the car in neutral caused the battery to die (had to buy a new one with the car still on the dolly) and also the straps came off one of the wheels halfway through trip. The north end of I-35 in Oklahoma is terribly bumpy and wheels turn when the car is in neutral. Fortunately a nice man noticed when we were stopped at a gas station and managed to manually get the straps back over the tire. Before then I had called the 1-800 number and they had told me it was okay to put the car in park so the straps didn't come off again.
SHARON BThe location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!
ARTHUR JOnline return was not very easy to use
Bryce Bthey were excellent
Robert PMaking the reservation was a nightmare. The UHaul staff on the phone had no idea where there actually was a unit for us to rent and changed addresses 3 times which effected our plans. Brittany was rude and impatient and found it more important to explain the inner workings of UHaul than to answer customer questions and concerns. The price also tripled within 5 days when we planned vs actually rented.
Lynn DThese folks helped me in the beginning to find me a Car Hauler . He set up everything. So when I got to Detroit. Everything was done. Can't get any better than that.
randy aExcellent customer service...no recommendations!
Jason SI could not locate a U-Haul drop box after hours on the weekend. (they were not open at 1:30 pm Saturday. Luckily, I happen to run into a manager going back into the site, which he took everything and handled my order on Monday when they opened. This was appreciated.
Robert BHeinen True Value was a great place to do Buis’s was with. AJ was friendly and took the time to ask how my trip was and if I had any issues. I would recommend this business to everyone. Outstanding!
Daniel JPleasant expierence, No problems what so ever. Thanks
TONY M