This was the best service I have had at Uhaul and I will use them again the next time I need to move.Carol R.
Customer Reviews for Heinen Tractor and Farm Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca D.
Customer did not leave a comment.Brett L.
Customer did not leave a comment.scott T.
The biggest improvement you as a company could do is to give the dealer some flexibility in scheduling the equipment. In this case I tried to rent a van 3 weeks prior to my move date. When the scheduling dispatch called, they said there were no vans available for the day I needed it. There were 3 vans sitting on the lot the entire weekend I moved. Those vans haven't moved in a month. My personal opinion is that this a poor way to run a business.Max M.
Customer did not leave a comment.Nolan S.
Customer did not leave a comment.Eddie A.
They're busy so you have to wait a bit but once they get to you, you are their main focus and they do whatever they can to help the transaction. Great hardware store too, making a trip back to pick up a few power tools.Aaron W.
Customer did not leave a comment.Alicia F.
Customer did not leave a comment.Anthony E.
They were actually flawless 👍👍👍👍👍Anthony R.
Quick and painless service!!MARY H.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Miriam W.
Customer did not leave a comment.ANTHONY B.
Nothing! Everything was clean and in great working order and wonderful staff.EDWARD P.
Great service!Allison P.
Good service everything what we needKENNETH L.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.Kurtis T.
Customer did not leave a comment.Cynthia H.
I waited for 20 minutes, 4 different employees came to the counter and never acknowledged my presence! Until I asked if I was invisible? Very poor customer service!LORI B.
Very friendlyWILLIAM W.
He was very friendly and I appreciated how professional they made my experience after suffering such a loss. He checked the truck thoroughly and was super nice while doing it. Glad I know where we can access a trusted U-haul location near me.CATRINA R.
Customer did not leave a comment.Leon A.
Customer did not leave a comment.DALE A.
Customer did not leave a comment.james D.
Customer did not leave a comment.Rory C.
The person in Seneca, KS was great.Scott P.
I rented a truck in Garden City and was called 2days before my pickup date that I would have to drive 35 miles to Scott City to pick up the truck. There was a 26Ft truck sitting in Garden City. Not good customer service to have your customer do the extra driving!!!VERNA W.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.BRANDY D.
My initial reservation was very quick and efficient. Unfortunately I had some scheduling issues on my side and needed to postpone my rental. AJ was very accommodative (even though it was after hours) on getting me rescheduled. Actual pickup/hookup took less than 10 minutes. Great Service!EDWARD M.
Excellent service.EDWARD M.
Customer did not leave a comment.BETHANY ANNE S.
Customer did not leave a comment.Cary R.
Fire the employee that we dealt with in Seneca, KS. Tell him the following: Don't double wrap the straps on the tow dolly. He might have an easy way to get them lose but didn't share it with us. Don't tell a customer with an all wheel drive car that the car has to be in neutral for the tow dolly to work properly. Leaving the car in neutral caused the battery to die (had to buy a new one with the car still on the dolly) and also the straps came off one of the wheels halfway through trip. The north end of I-35 in Oklahoma is terribly bumpy and wheels turn when the car is in neutral. Fortunately a nice man noticed when we were stopped at a gas station and managed to manually get the straps back over the tire. Before then I had called the 1-800 number and they had told me it was okay to put the car in park so the straps didn't come off again.SHARON B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Doug H.
The location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!ARTHUR J.
Customer did not leave a comment.DAVID M.
Online return was not very easy to useBryce B.
they were excellentRobert P.
Customer did not leave a comment.Mona H.
Customer did not leave a comment.WANDA H.
Making the reservation was a nightmare. The UHaul staff on the phone had no idea where there actually was a unit for us to rent and changed addresses 3 times which effected our plans. Brittany was rude and impatient and found it more important to explain the inner workings of UHaul than to answer customer questions and concerns. The price also tripled within 5 days when we planned vs actually rented.Lynn Dee G.
Customer did not leave a comment.Ben S.
Customer did not leave a comment.GREG S.
Customer did not leave a comment.Sheila R.
These folks helped me in the beginning to find me a Car Hauler . He set up everything. So when I got to Detroit. Everything was done. Can't get any better than that.randy A.
Excellent customer service...no recommendations!Jason S.
I could not locate a U-Haul drop box after hours on the weekend. (they were not open at 1:30 pm Saturday. Luckily, I happen to run into a manager going back into the site, which he took everything and handled my order on Monday when they opened. This was appreciated.Robert B.
Customer did not leave a comment.gary B.
Heinen True Value was a great place to do Buis's was with. AJ was friendly and took the time to ask how my trip was and if I had any issues. I would recommend this business to everyone. Outstanding!Daniel J.
Pleasant expierence, No problems what so ever. ThanksTONY M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.eva W.
Customer did not leave a comment.Robert H.