First location didn’t have right equipment that I had reserved. Therefore, I had to find another location several miles away again they did not have the equipment that I reserve to go with the truck. I then had to drive to another location 6 miles away in order to get the dolly and furniture mover that I had requested along with furniture pads not only did this inconvenience me by having to go to three different locations, but it added to the mileage that I was allowed the first location I went to the person there was not helpful at all and seemed rushed and even told me you only have a few minutes because I close at three. This experience with U-Haul was very disappointing. It will make me hesitant to use U-Haul in the future.
Pat M
Customer Reviews for Henderson Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient, friendly staff. My rental experience was good, as always. Thank you U Haul!
DORIES CI really don’t have any complaints with the business but I would like to just state that since theft of gasoline and catalytic converters are a major and common problem for the businesses that maybe more diligence should be taken by the establishments to do thorough inspections at the start of each day to ensure that the customers are safe and not at risk of being stranded in the event that theft has occurred. I really appreciate the U-Haul team for making my experience as less stressful as it could have been under the circumstances. The compassion and communication skills of the entire call staff was outstanding. Thank you.
Latoria MLadies that helped me were awesome
John DLocation extremely convenient for drop off but layout of parking does make baking in a trailer and a large truck a bit of a challenge
Willis PNA
Leigh CYes I had hood service n a positive attitude from the young lady thanks
Shardelle KThe attendant was not helpful, did not want to assist in getting the equipment disconnected and did not want to assist in getting your equipment parked. She suggested that I take it to another location.
Sara R