Customer Reviews for Hendrix A-Z Storage LLC
(U-Haul Neighborhood Dealer)

222 reviews

1315 E 5th St   Odessa, TX 79761
(Please do not park equipment in front of our neighbors Adequate A/C)

(432) 272-8101

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/19/2022: Closed

Services at this Location:

Contact Us

(432) 272-8101

1315 E 5th St
Odessa, TX 79761
(Please do not park equipment in front of our neighbors Adequate A/C)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/19/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Zagheriy C. 
Rating:
5.0

Customer did not leave a comment.

Jean V. 
Rating:
5.0

Muy buena atención

alexeis M. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

noe G. 
Rating:
5.0

Eddie was very helpful and courteous, first time that a u haul employee has made a light test before leaving location. Good job Eddie!!

Oscar V. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

kenia R. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Amazing customer service. Equipment worked perfectly.

Kira P. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
2.0

If ur allergic to dogs , don't go there.... They said maintenance had been done on the unit Prior to me picking up the Unit . And 40 miles out side of Odessa A/c stopped working and check engine light back came on.

steven W. 
Rating:
5.0

Customer did not leave a comment.

tenille W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

ruben P. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
1.0

The lady was very nice but the manager at the moment was rude and could have done a better job I need to rent more equipment and will do it if he's not there

enoc C. 
Rating:
5.0

About 1/2 way through our trip, we noticed 1 tire was warped. Made it to our location ok.

Ann H. 
Rating:
5.0

Very friendly. Answered all questions and on time. Worked with me being 9 hours away Would use again for sure.

John H. 
Rating:
2.0

Given a receipt and then charged a higer amount called customer service and she was rude and dod not seem to care

Donazahy P. 
Rating:
5.0

Good customer service

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
5.0

Both locations very professional and helpful and efficient. 100% satisfied

MELISSA F. 
Rating:
5.0

Customer did not leave a comment.

GARRETT ERNEST S. 
Rating:
4.0

Customer did not leave a comment.

RICKY H. 
Rating:
5.0

Customer did not leave a comment.

BEAU W. 
Rating:
5.0

I HAD A UNIT FOR OVER 10 YEARS, NEVER HAD ANY PROBELMS

CAROL E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Location was great however the app was not. It took over an hour to pick up the truck. Then the app wouldn't let us return the vehicle it took literally 2 hours to return the app was not working then no one answered customer service it wasn't until I tried the internet that I could actually upload the photos to return the truck... worst experience EVER

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

MAX R. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Super fast service

ROCIO C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Keep doing every thing the same.

PHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO T. 
Rating:
5.0

Everything went well trailer rode great no problems

OTIS D T. 
Rating:
5.0

Customer did not leave a comment.

CALVIN P. 
Rating:
5.0

The service was more than adequate.

DARLENE LOUISE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Kay was ready for me so the rental went quickly! Very friendly. Easy location to access and attach trailer.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Jaime T. 
Rating:
4.0

Customer did not leave a comment.

LANCE T. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

MARGARET F. 
Rating:
4.0

Customer did not leave a comment.

LUISALBERTO N. 
Rating:
5.0

Service was great and fast.

Sammy H. 
Rating:
1.0

Don't leave the truck on empty when I pick up the truck and charge me when I return for not leaving it at half a tank when I got the truck on empty. Have friendlier on site managers.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARD K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

They are closed at lunch and no one answers the phone. The app sucks, I couldn't return the trailer to get 2 days rental back. I got screwed.

MARK C. 
Rating:
5.0

Had unit for a number of years with no issues . . . Safe to store.

KENNETH H.  |  Overall Experience 
Rating:
5.0

Great customer service

David G. 
Rating:
5.0

I am treated real well and respect!

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Thad H. 
Rating:
5.0

Customer service was awesome. Very friendly and knowledgeable staff.

TIMOTHY H. 
Rating:
3.0

Customer did not leave a comment.

MARK DOUGLAS B. 
Rating:
4.0

Pretty good location excellent service. Would certainly use again because of service.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Dolores Q. 
Rating:
5.0

The young lady was very nice and Professional I will be going back

bradley M. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Ramiro P. 
Rating:
3.0

The agent was pleasant yet not interactive.

Brian P. 
Rating:
2.0

Had to park the truck on a curb at this location. There is not enough room for trucks to be returned.

SARAH S. 
Rating:
4.0

Customer did not leave a comment.

Gilbert Q. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
4.0

Very basic Uhaul operation at a storage business. The lady operating it was very friendly, helpful, and professional.

Eric W. 
Rating:
5.0

Very nice people will be going back!

Jeserica M. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

The attendant was a very professional and courteous Lady.

Ramon R. 
Rating:
5.0

Everything was good...

gracien A. 
Rating:
1.0

The experience with this particular location was an absolute disgrace and I will never use the Uhaul company ever again because of it. In fact, the entire Midland-Odessa area of Uhaul facilities, and I had to communicate with quite a few of them, were of no help to me during my move. I pre-ordered moving equipment such as a couple of dollies and furniture pads and it was communicated they would be waiting for me in my truck. Not only was the equipment not in the truck, this location and apparently all of the locations in both Midland and Odessa didn't even have the equipment. I don't understand what the point of my ordering both my truck and the equipment in advance and paying in advance was if no one was ever going to verify the order and communicate with me. If I could give it all zero stars, I would.

Sheila H. 
Rating:
5.0

All the paperwork sucks!!

Don H. 
Rating:
3.0

Customer did not leave a comment.

felix H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Elsa C. 
Rating:
4.0

Customer did not leave a comment.

Elsa C. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

steve E. 
Rating:
1.0

A to Z I called & CANCELLED facilities same day I requested, I spoke to them over the phone, NO PARKING OF TRAILERS ALLOWED IN THE AREA, ONLINE AD WAS WRONG & NEEDS TO BE CHANGED, ORDER CANCELLED.

KARY D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Juanita L. 
Rating:
5.0

Greatest, this lady went out of her way to help. I wouldn't hesitate to recommend this place to anyone.

venita R. 
Rating:
5.0

Customer did not leave a comment.

Johnnie M. 
Rating:
4.0

Customer did not leave a comment.

Cecilia S. 
Rating:
4.0

Customer did not leave a comment.

Ilkka H. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
1.0

I didnt drop truck off

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Kimmi B. 
Rating:
1.0

I was suppose to get a month free of storage with U-Haul because of the U-Haul truck rental I got. I had a storage reserved but then it was removed from my account.

christia c.  |  Reservation 
Rating:
3.0

Clean easily accessible Unit. Friendly manager was very helpful.

Adam L.  |  Reservation 
Rating:
5.0

I found another storage facility that had climate control.

Brenda P.  |  Reservation 
Rating:
5.0

Good. No problems.

Essam M.  |  Overall Experience 
No reviews have been submitted for this location.

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