Customer Reviews for Henslers Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Henslers Towing

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Don L. on

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A quick and easy equipment return. The lady was courteous and helpful.

David H. on

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Customer did not leave a comment.

claudeen H. on

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Charles N. on

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The contract I received at the time of rental had the location I wanted to drop the rental off to, New Church, VA. But on 06/16/2019 I received a text stating I had to take the rental to another location when I called to ask why, I was told that New Church, VA should not have been an option when I rented (pre-paid also) on line. I was first told I had to take it over an hour away from where I was. If I had violated the mutually agreed upon contact there would be fines/penalties to be paid. I kept my end of the contract, picking it up at the location and dropping it off on the agreed date. Your end did not keep your end of the contact by causing me to drive further than the agreed upon location. What fines/penalties will be awarded to me? I may not use Uhaul every day, but I have used Uhaul several times in the past, not happy about the breach of contract.

ralph S. on

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They were great !

Fredy G. on

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christine C. on

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Shirley E. on

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Rodney B. on

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Had insurance added to my bill when I called and brought that up I was told I did not say that. Not going to waste my time arguing over $32 but not the way a problem should be handled.

karl F. on

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Would free steak and tails be pushing it?? LOL

Danny H. on

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Rhonda A. on

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Dale T. on

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Very helpful

chuck T. on

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Only have trucks and trilers; no installation or services.

Eddie J. on

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Garage was closed Saturday when I dropped off. Appeared to be closed today when I attempted to verify drop off.

Kelly C. on

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This is the second time I've rented a Uhaul from the this location & I am just as disappointed this time as I was last time. I only picked this location because they were the only one in my area that had a truck available for that day. They charged me for things that was not told to me prior to me renting the truck & then they add all of these other charges that are uncalled for. I would NOT recommend this location to anyway.

Bernard M. on

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No appliance hand truck, only 6 pads instead of 12. Both of these were on my confirmed reservation.

Thomas B. on

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The trailer was not there and I had to pick up at different location but no one wants to give me my $50 guarantee they stilled charged me full price I would like my $50 dollars please

Tracey E. on

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Robert H. on

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Jason G. on

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nothing to imporove. They have very helpful and friendly staff!

Richard F. on

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We always return our Uhaul equipment here,,,they are great,,thank you,,,,

Kevin L. on

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I just feel like this persons attitude could be a little nicer. She was helpful once we figured out the money issue, but her attitude isnt the best. Also, if my card information that I have to put in online does nothing for me at the location then why do I have to put that in? It was a big mix up and we probably wont be back

Stephen P. on

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ALLEN H. on

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Glenn L. on

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fredrick S. on

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great experience all around.

DAVE H. on

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Charles D. on

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stephen P. on

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