Customer Reviews for Herrods Standard
(U-Haul Neighborhood Dealer)

525 reviews

101 N Memorial Dr   Prattville, AL 36067
(N Of Main)

(334) 365-1759

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(334) 365-1759

101 N Memorial Dr
Prattville, AL 36067
(N Of Main)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly staff!

TERESA G. 
Rating:
4.0

small location with many other business ventures operating under the same roof. Helpful and friendly staff were a plus.

Preston G. 
Rating:
5.0

Easy to find, very quick, and friendly.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Coleman A. 
Rating:
5.0

Customer did not leave a comment.

sidney C. 
Rating:
5.0

Customer did not leave a comment.

MOLLY T. 
Rating:
1.0

The customer service was poor. The guy didn't know how to talk to me being that I am the customer. He was very rude I will not be renting from this location ever again

Alalegra F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
5.0

The experience was great just as it was

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

GAYLE S. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!

Victoria R. 
Rating:
5.0

Staff very professional and helpful. Easiest rental I've done! Highly recommend!

Julie D. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.

Stuart K. 
Rating:
3.0

Clean the truck on the inside!

Kristin H. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me money

Jacquelyn W. 
Rating:
5.0

Another fantastic customer service experience.

ELIZABETH SIHVON W. 
Rating:
5.0

Outstanding customer service

FREDDIE H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Quick polite friendly

larry S. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR D. 
Rating:
5.0

Not really anything. I was wondering, since I returned the trailer a day early will I get a refund?

William H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

JOY S. 
Rating:
3.0

The trailer tires were out of balance which made slot of vibration

charlie T. 
Rating:
5.0

Customer did not leave a comment.

JOY S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rex T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

The service and professionalism was excellent

Burl A. 
Rating:
5.0

None - Exceptional Service.

GARY F. 
Rating:
4.0

Customer did not leave a comment.

REBECCA O. 
Rating:
3.0

Make sure the vehicle does smell like stale cigarettes. Make sure the vehicle is in proper working order.

Julisa A. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

The pick up and drop off experience was simple, fast and easy. The truck was in good operating condition and drove well, but was dirty and had not been cleaned since the last customer.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Millicent A. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE C. 
Rating:
5.0

Customer did not leave a comment.

Elijah L. 
Rating:
5.0

Everything was amazingly an professionally handled.

Tworminthae W. 
Rating:
5.0

None. Sure appreciate Jack Barczak for being helpful and professional in getting us hooked up and on our way.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Very good experience. Staff making reservation on phone very courteous and helpful. No problems with this company. Will use again if need be

laura W. 
Rating:
4.0

We purposely used a uhaul storage building so we could drop off at the location we left our belongings. We were moved to a different location. So we did not get the pickup or drop off location we wanted.

Reed E. 
Rating:
4.0

Again get the details right. We were told we had to return the equipment to a location that was 5 miles from our location requested. Trying to return the equipment was not possible because your system could not connect with my phones or iPad. We had to wait until the next day to return the equipment when the business was open and a representative was available in person.

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

They were so happy and nice always asking is there anything that they could help us with they showed us how to use the truck I will always ask and tell my family and friends to use them

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Clarence R. 
Rating:
5.0

Customer did not leave a comment.

deborah C. 
Rating:
5.0

Nothing. Service was great!

GLENDA H. 
Rating:
5.0

Customer did not leave a comment.

HEATH B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

wonderful experience with all personal

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Dianne S. 
Rating:
5.0

I enjoy doing business with Herrod's Chevron!

James M. 
Rating:
5.0

Outstanding customer service

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

bob J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
1.0

You charged me 30 dollars for gas that I put back in before I returned the truck. That is bullshit and I will never use or recommend you again. I have a picture to prove where the gas hand was when I parked the truck. I will be in Monday morning.

Russell C. 
Rating:
5.0

Everything was perfect

Lawanda S. 
Rating:
4.0

They have always worked will with me

David R. 
Rating:
5.0

Customer did not leave a comment.

jim C. 
Rating:
5.0

Keep doing the same thing for every customer.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
3.0

Tow dolly's brake light did not work, so I had to go to an alternate location to get a replacement. the next day, that dolly had a bad brake light. Had to take it back and get another one. The car was already on the dolly and it was the morning of our departure. Whole experience with this dolly was a nightmare!

Steven E. 
Rating:
4.0

Truck pulled to the right the whole time while driving. Wind shield wipers needed replaced.

dustin O. 
Rating:
5.0

Padded blankets and dollies should be provided.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

DAWN F. 
Rating:
5.0

great job

kirk A. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The truck was clean, gased up, and ready. The name of the pick-up place was an old name they operated under before Standard changed to Chevron. We were looking for the Standard word.

James S. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Allen was great helping me get setup and securing my trailer and vehicle.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

Customer did not leave a comment.

ANIBAL L. 
Rating:
1.0

The final pick up destination was decent. The service guy that helped us was great. The overall pick up process was horrific! We reserved a one way 10 foot box truck to move our daughter out of college. The phone rep on the intital reservation was rude and gave very vague information about what to expect. The day before the pick up I was texted with the pick up location. The day of pick up -which was out of state and in unfamiliar area was changed to some other location 30 minutes further. When I called the second location they told me they had no truck for me. While on the phone I received an dress for a 3rd pickup location 45 minutes out of the way...and this all on the end of a 3 hour drive was ridiculous and incredibly inconvenient. The only person that helped us was the final man at that pick up location. We were given a larger truck then we needed and had to pay to fuel this massive truck to travel 3 hours. This was a rotten experience with your company.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE J. 
Rating:
5.0

Excellent customer service at this location!!

Tammy K. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent customer service! Mr Herrod runs a top of the line business!

david C. 
Rating:
5.0

Great experience, I highly recommend using Herrods, especially Bibb & Jack..... great individuals to work with....

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Great customer service. It was also quick and easy. Very informative and low prices.

Brooke W. 
No reviews have been submitted for this location.

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