It took 45 min to complete the rental process even though i had done the contactless process online. The guys had to contact their boss at an unidentified location for him to try to get the WiFi to work. They kept saying the system was down. I did begin to lose patience and was ready to cancel after 30 min. The truck was dirty by the cups holders. I was not pleased with my experienceKIMBERLY T.
Customer Reviews for Hey Jays New And Used
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When went to pick up the guy was rude and doesn't care. Truck was returned before the time. Truck rental was for a day and they charge me for two days.Mukesh P.
Customer did not leave a comment.CALVIN R.
Customer did not leave a comment.hossein D.
The guy there was very good but it is a part time gig for him with little experience in the equipment. He was accommodating and easy to work with. The location is not ideal especially where I was pulling a 20' box plus a car carrier...we passed a much larger Uhaul location very close to where this one was that looked much better suited to help me out.JAMES P.
1) better communication between uhaul and the pick up spotâ€¦pick up was for 9 am, got there 10:30, they do not open until 12 pm and I got lucky. 2) The truck had â€œleft tire needs airâ€ blinking, so I figured to fill it the next day and the tire looked flat and needed repairJalen M.
They were very friendly but not super prepared at pickup time.Harland A.
I am very unsatisfied with this whole experience. From the customer service on the phone to the equipment location and the uncleanliness of the truck. I liked UHAUL before this experience and now I don't think I will be using this truck rental company again.ASIAIMANI D.
Quick and easy. Thank you.Jacob A S.
They went above and beyond to help meDarlah E.