With exception of the address and a small uhaul sign the location suggested other than a uhaul facility. As it turns out the location was a used/new appliance store. Again nothing on the inside suggested that the location was a uhaul location.Ty D.
Hey Jays New And Used
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Erie, PA 16503
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- 4.0 Average Customer Rating
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The pick up location had no idea what to do. I had to figure out to call office in Gainesville. These locations need to be better prepared for this type of situation. A simple phone number offered to me would have saved an hour of my time. Still not happy that I had to pay m I re for gas on a bigger truck.Ann G.
Parts were missing so had to go to another UHaul to get missing connectorsJustin H.
The truck was great. However, the appliance dolly and furniture pads were not ready for us. I had to go inside and scrounge up some pads from another truck. Also, the contactless checkout was a complete flop. I had it all filled out, but I still had to stand there while the guy manually imputed all the same info! Waste of time! They had done nothing to prepare for our arrival!Thomas F.
It took 45 min to complete the rental process even though i had done the contactless process online. The guys had to contact their boss at an unidentified location for him to try to get the WiFi to work. They kept saying the system was down. I did begin to lose patience and was ready to cancel after 30 min. The truck was dirty by the cups holders. I was not pleased with my experienceKIMBERLY T.